Udsigt fra overnatningsstedet

Anmeldelser af NH Collection Marseille

4 out of 5
NH Collection Marseille
37 Boulevard des Dames, Marseille, Bouches-du-Rhone

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 371 af i alt 644 anmeldelser" "
Bedømmelse på 8 − Udmærket. 194 af i alt 644 anmeldelser" "
Bedømmelse på 6 − Okay. 48 af i alt 644 anmeldelser" "
Bedømmelse på 4 − Dårligt. 17 af i alt 644 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 644 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Anbefales.
Venligt og hjælpsom staff. God beliggenhed. Selvvalgt og dermed selv betalt opgradering gjorde ikke en forskel på værelse. Burde være tilfældet.
Overnattede 1 nat i august 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Guest,Thank you for taking the time to share your recent experience following your stay at .We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. the next time you stay in NH hotel Collection and if the room does not meet with you expectation, please advise reception team member and we will do our best to give you satisfaction. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic brunch and nearby Port Veix
Overnattede 2 nætter i november 2021

10/10 Fremragende

Flemming

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice comfortable hotel. Recommended
Overnattede 1 nat i oktober 2021

8/10 Udmærket

Peter Kjaer

Overnattede 1 nat i september 2021
Svar fra La réception den 19. okt. 2021
Nous vous remercions de votre jolie note. Au plaisir de vous accueillir de nouveau. Belle journée

8/10 Udmærket

Bonnie, Edmonton

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel and great location. Walkable and convenient access to major sites
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Ysianel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very walkable and close to everything
Overnattede 1 nat i april 2024
Svar fra Triana Cotelo - Guest Relations Manager den 9. maj 2024
Dear Ysianel,We would like to thank you for your amazing evaluation about the hotel!We hope to get the chance to welcome you again in the near future.Best regards,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

Greenwood

Rejste med familie
Synes godt om: Rengøring, service og personale
Nice clean room helpful staff
Overnattede 1 nat i april 2024
Svar fra Triana Cotelo - Guest Relations Manager den 26. apr. 2024
Dear Greenwood,It brings us great joy to know that the service provided by our staff was up to your expectations.We work really hard to make sure that all our guests leave having a beautiful memory of our hotel.We hope that, if you ever come back to Marseille, we will be welcoming you again.Best regards,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

Dan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet clean good location
Overnattede 3 nætter i april 2024
Svar fra Triana Cotelo - Guest Relations Manager den 23. apr. 2024
Dear Dan,Thank you very much for sharing your experience at NH Collection Marseille. For us the best reward is knowing that our clients leave with good memories of Marseille and our Hotel.Sincerely,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

JOHN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient clean
Overnattede 2 nætter i april 2024
Svar fra Triana Cotelo - Guest Relations Manager den 26. apr. 2024
Dear John,We would like to thank you for sharing your recent experience with us.It was a pleasure to have you as our guest and we are looking forward to welcoming you again.Sincerely,Triana Cotelo - Guest Relations Manager

6/10 Okay

Louis Martin

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Chambre propre et confortable. Pas très bien situé car il n’y a rien autour et quartier plutôt inquiétant le soir. Personnel bof. Attention : Bien que l’hôtel mentionne Parking ce n’est pas vrai . Il vous envoi à un parking situé à 500M sans vous mentionner que ce parking est au tarif prohibitif de 42 euros!! pour une nuitée. Plus cher qu’à Monaco.
Overnattede 1 nat i april 2024
Svar fra Triana Cotelo - Guest Relations Manager den 17. apr. 2024
Nous tenons à vous remercier d'avoir pris le temps de partager votre expérience après votre séjour au NH Collection Marseille. Nous avons la chance d'être à 5 minutes de la vieille ville de "Le Panier" et à 10 minutes du Vieux Port. Nous disposons également du tramway devant l'hôtel et de plusieurs lignes de bus. Si vous venez à nouveau, n'hésitez pas à nous consulter pour obtenir nos meilleures recommandations en matière de transport public.L'ajout d'un parking n'a pas été possible en raison de la construction de l'hôtel dans un bâtiment historique. C'est pourquoi nous tenons toujours nos clients informés des différentes options de stationnement disponibles dans les environs.Nous espérons vous recevoir à nouveau dans un avenir proche.Cordialement,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

TCHOON GUN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pas de parking à disposition
Overnattede 1 nat i april 2024
Svar fra Triana Cotelo - Guest Relations Manager den 17. apr. 2024
Cher Tchoon,Je vous remercie d'avoir pris le temps de partager votre expérience suite à votre séjour au NH Collection Marseille.En raison de la construction de l'hôtel dans un bâtiment historique, il n'a pas été possible d'inclure un parking. Nous tenons toujours nos clients au courant des différentes options de stationnement disponibles dans les environs.Nous esperons avoir le plaisir de vous accueillir à nouveau très prochainement.Cordialement,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

Elizabeth

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As an Expedia gold member I was not offered either of the benefits that were listed with my booking. The hotel is very central, it is comfortable and the staff, particularly the young lady who was working on reception on Saturday were exceptional and couldn’t have been more friendly and helpful. It was disappointing that the restaurant in the hotel was not open as I didn’t want to go out on my own, but the bar snack I was served was very tasty. The location is central and the property is very pleasant. Very comfortable bed and nice big bathroom.
Overnattede 1 nat i april 2024
Svar fra Triana Cotelo - Guest Relations Manager den 11. apr. 2024
Dear Elizabeth,Thank you for taking the time to share your recent experience in NH Collection Marseille.It brings us great pleasure to learn that that our staff provided such a good service, and specially Myriame. Do not hesitate that I am going to share your kind words with her.We apologize for any inconvenience you may have encountered and we hope to get the change to welcome you again in the near future.Sincerely,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

Karim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They didst know anything about my perks
Overnattede 2 nætter i marts 2024
Svar fra Triana Cotelo - Guest Relations Manager den 11. apr. 2024
Dear Karin,Thank you very much for your message and for trusting us to enjoy a few days in Marseille.We are looking forward to welcoming you again in our establishment.Sincerely,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

Souraya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Triana Cotelo - Guest Relations Manager den 28. mar. 2024
Dear Souraya,First of all let me thank you for taking the time in let us know your opinion about your recent stay with us. We are more than happy to know that you had a pleasant stay. You can be sure that we shared your kind word with the whole team and we will continue working in order to reach our guest expectations. We are looking forward to welcome you back very soon.Sincerely,Triana Cotelo - Guest Relations Manager

8/10 Udmærket

Marietta

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, well cared for. Hotel is still under construction. Not near any restaurants, cafes. Those that are close are a little down at the heel. Restaurant in hotel is ok.
Overnattede 2 nætter i februar 2024
Svar fra Triana Cotelo - Guest Relations Manager den 10. feb. 2024
Dear Marietta,We are thrilled to learn that you enjoyed your stay with us!If you make the decision to return, you will be pleased to know that there are numerous different restaurants and cafes within a walking distance of less than 5 minutes.We are looking forward to welcoming you again.Warmest regards

10/10 Fremragende

Laurent

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Triana Cotelo - Guest Relations Manager den 28. mar. 2024
Cher Laurent,Nous vous remercions sincèrement d'avoir partagé votre expérience au NH Collection Marseille. La meilleure récompense pour nous est que nos clients gardent de bons souvenirs de Marseille et de notre hôtel.Cordialement,Triana Cotelo - Guest Relations Manager

10/10 Fremragende

khalid

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

10/10 Fremragende

Elena

Overnattede 2 nætter i januar 2024

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Service og personale
Overnattede 1 nat i september 2023

6/10 Okay

Michel, PARIS

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Les chambres qui donnent sur le boulevard sont bruyantes ! C’est vraiment dommage car l’hôtel est confortable et bien placé !
Overnattede 1 nat i november 2023

10/10 Fremragende

Youssef

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

Irene

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room is spacious, clean with good air conditioning. Easy access to train station and old port. Staff service is good, especially those at the restaurant.
Overnattede 3 nætter i oktober 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Dear Irene,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service, wonderful breakfast, & lovely room. The room was a little too warm, but otherwise it was a perfect stay.
Overnattede 2 nætter i oktober 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Dear Michael,Thank you for taking the time to share your recent experience following your stay at NH Collection Marseille.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

2/10 Forfærdeligt

Victoria

Overnattede 5 nætter i oktober 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Dear Victoria, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Kemal

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Otelin konumu limana yakın, kahvaltısı güzel ancak temizlik daha iyi olabilir.
Overnattede 1 nat i oktober 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Dear Kemal,Thank you for taking the time to share your recent experience following your stay at NH Collection Marseille.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Mathieu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Parfait
Sejour parfait, pour la 5ème fois dans cet hôtel. L'accueil, le confort, l'espace, la propreté et la localisation tout est parfait.
Overnattede 1 nat i oktober 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Cher Mathieu,Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience dans le cadre de notre enquête de satisfaction.Nous apprécions votre commentaire et sommes ravis d'apprendre que vous avez aimé votre séjour et que nous avons répondu à vos attentes. Votre commentaire a été transmis à l'équipe afin de continuer à l'inspirer et à la motiver pour offrir un service exceptionnel aux clients.Nous vous remercions d'avoir choisi de séjourner chez nous. Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Cher Mathieu, l'expression de nos salutations distinguées,Antonio DEBEAUPTE

10/10 Fremragende

Francoise

Overnattede 2 nætter i september 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Chère Françoise,Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience dans le cadre de notre enquête de satisfaction.Nous apprécions votre commentaire et sommes ravis d'apprendre que vous avez aimé votre séjour et que nous avons répondu à vos attentes. Votre commentaire a été transmis à l'équipe afin de continuer à l'inspirer et à la motiver pour offrir un service exceptionnel aux clients.Nous vous remercions d'avoir choisi de séjourner chez nous. Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Chère Francoise, l'expression de nos salutations distinguées,Antonio DEBEAUPTE

10/10 Fremragende

Mario

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Dear Mario,Thank you for taking the time to share your recent experience following your stay at NH Collection Marseille.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

8/10 Udmærket

ezequiel

Overnattede 2 nætter i september 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Dear Ezequiel,Thank you for taking the time to share your recent experience following your stay at NH Collection Marseille.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Julia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient location - close to the Port, station, Metros.
Overnattede 1 nat i september 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Dear Julia,Thank you for taking the time to share your recent experience following your stay at NH Collection Marseille.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Nathalie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i september 2023
Svar fra Antonio DEBEAUPTE den 31. okt. 2023
Chère Nathamie,Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience dans le cadre de notre enquête de satisfaction.Nous apprécions votre commentaire et sommes ravis d'apprendre que vous avez aimé votre séjour et que nous avons répondu à vos attentes. Votre commentaire a été transmis à l'équipe afin de continuer à l'inspirer et à la motiver pour offrir un service exceptionnel aux clients.Nous vous remercions d'avoir choisi de séjourner chez nous. Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Chère Nathalie, l'expression de nos salutations distinguées,Antonio DEBEAUPTE

8/10 Udmærket

Alexandre

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i august 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Alexandre,Thank you for taking the time to share your recent experience following your stay at NH Collection hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

8/10 Udmærket

Silvia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Buona soluzione
Overnattede 1 nat i august 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Silvia,Thank you for taking the time to share your recent experience following your stay at NH Collection hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

8/10 Udmærket

Carolin, Hyattsville

Overnattede 1 nat i august 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Carolin,Thank you for taking the time to share your recent experience following your stay at NH Collection hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

6/10 Okay

Ludovic

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Les chambres sont spacieuses et confortables mais la poussière n’avait pas été faite correctement et la nourriture servie par le room-service était moisie!!
Overnattede 4 nætter i august 2023
Svar fra Antonio DEBEAUPTE den 11. aug. 2023
Cher Ludovic, Nous vous remercions d'avoir pis le temps d'ecrire un comenatire suite à votre séjour à l'hôtel NH Collection de Marseille. Vos remarques ont été transmises aux services concernées afin que les actions correctives soient mises en place immediatement. Nous serons ravis de vous recevoir a nouveau lors de votre prochaine visite a Marseille afin que vous puissiez constater que cétait un incident isolé. Toute l'équipe de l'hôtel NH reste a votre entière disposition. Bien cordialement. Antonio DEBEAUPTE

4/10 Dårligt

Senef

Overnattede 1 nat i juli 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Senef, Thank you to take time for the rating but with out comments it is dificult for us to improve the service. We hope to receive you again in you next visit of Marseille. Best regards.

10/10 Fremragende

Tudor

Overnattede 1 nat i juli 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Tudor,Thank you for taking the time to share your recent experience following your stay at NH Collection hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Karolina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Karolina,Thank you for taking the time to share your recent experience following your stay at NH Collection hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel sans confort de base
Chambres très mal insonorisées. Sentiment de dormir avec les fenêtres ouvertes. Literie de très mauvaise qualité
Overnattede 4 nætter i juli 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Cher hôte, Nous vous remercions d'avoir pris le temps de répondre suite a votre séjour à l'hôtel NH Collection de Marseille.Nous vous prions d'accepter nos excuses pour les perturbations que vous avez subies pendant votre séjour et pour le fait que nous n'ayons pas respecté nos normes élevées. Nous avons pris note de votre commentaire concernant l'insonorisation de votre chambre. Je tiens à vous assurer que des mesures sont prises en réponse à votre commentaire et que tout est mis en œuvre pour que des problèmes similaires ne se reproduisent plus à l'avenir. Nous nous engageons à offrir des expériences mémorables avec un service exceptionnel et nous espérons donc avoir l'occasion de vous accueillir à nouveau bientôt et de restaurer votre confiance dans notre hôtel.Nous vous remercions à nouveau pour le temps que vous nous avez consacré.Nous vous prions d'agréer, cher hôte, l'expression de nos salutations distinguées,Antonio DEBEAUPTE

10/10 Fremragende

Cynthia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The beautiful hotel did not fit in with the area. I would stay closer to the water next time as that area seemed better. Hotel was a gem and amazing. Just the area not ideal for visitors.
Overnattede 2 nætter i juli 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Dear Cyntia,Thank you for taking the time to share your recent experience following your stay at NH Collection hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.The hotel is located in the city center, near the port of Marseille and all the facilities. Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Virginie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nous avons été surclassés à notre arrivée sans frais supplémentaires. L’hôtesse d’accueil était très agréable et professionnelle. La chambre parfaite, rien à redire.
Overnattede 2 nætter i juli 2023
Svar fra Antonio DEBEAUPTE den 31. aug. 2023
Chère Virginie,Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience suite à votre séjour à l'hôtel NH Collection.Nous apprécions vos commentaires et sommes ravis d'apprendre que vous avez apprécié votre séjour et que nous avons répondu à vos attentes. Vos commentaires ont été transmis à l'équipe afin de continuer à l'inspirer et à la motiver pour offrir un service exceptionnel aux clients.Nous vous remercions d'avoir choisi de séjourner chez nous. Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Antonio DEBEAUPTE

6/10 Okay

Ruth

Rejste med familie
Synes godt om: Rengøring, service og personale
nice staff, awful place
We had no hot water, but were not informed when we checked in. The manager at that time was VERY accommodating and kind and helped us out. The room was awful. It was sterile, almost hostile, in the way it looked. Stark and bare and just pushed us out as soon as possible. No one would like it in that space. The noise from the street, garbage collectors at 10:30 pm and street cleaners at 6 a.m. made it impossible to sleep for any significant amount of time. I would never ever recommend this hotel to anyone although the staff was very nice.
Overnattede 1 nat i juli 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Dear Ruth,Thank you for taking the time to complete a comment following your stay at NH Collection Hotel. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Following maintenance work, we had a hot water failure for an hour and we reacted as soon as our customers returned. For this reason, the problem was solved in less than thirty minutes. It is important to point out that when you checked out, we reduced the room rate by 50% to compensate for this exceptional and very short outage. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Udmærket

Marcos

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fine hotel. Only trouble is parking if you're driving in.
Overnattede 1 nat i juni 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Dear Marcos,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. The hotel has a partenship with the parking Indigo Republique located a 100m from the hotel and we provide a ticket of 15% of discount for our guest. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Sarah

Overnattede 2 nætter i juni 2023

8/10 Udmærket

Frank

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bel hôtel, agréable
Très bon séjour . Par contre nous n’avons pas eu les boissons offertes auxquelles nous avions droit comme indiqué sur notre réservation hôtels.com. L’hôtel est bien placé en centre-ville, facilement accessible à pieds des lieux à voir. Nous étions véhiculés et là c’est un gros problème. Quartier populaire, parking à quelques centaines de mètres de l’hôtel. Le ticket de 15% de l’hôtel n’a pas fonctionné et le parking étant très étroit, nous avons accroché notre véhicule aux bornes de sortie, une porte entière a refaire.
Overnattede 2 nætter i juni 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Cher Franck,Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience.Nous apprécions votre commentaire et sommes ravis d'apprendre que vous avez aimé votre séjour et que nous avons répondu à vos attentes. Nous a von un partenariat avec le parking Indigo République situé a une centaine de mettre de l'hôtel et nous faison en effet beneficier nos clients de 15% de réduction. Un autre parking situé un peu plus loin nommé "le Phocéen" est beaucoup plus etroit et en effet nos tickets de réduction ne sont pas acccepté car pas de partenariat avec ce dernier. Nous vous remercions d'avoir choisi de séjourner chez nous. Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,Antonio DEBEAUPTE

10/10 Fremragende

URS

Overnattede 1 nat i juni 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Dear Guest,Thank you for taking the time to share your recent experience .We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

6/10 Okay

Nassima

Overnattede 2 nætter i juni 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Cher Elodie,Nous vous remercions d'avoir pris le temps de nous faire part de votre récente expérience dans le cadre de notre enquête de satisfaction.Malheureusement, en l'absence de commentaire, nous ne pouvons mettre en place un plan d'action qui pourrait améliorer nos prestations. Nous vous remercions d'avoir choisi de séjourner chez nous. Nous espérons avoir l'occasion de vous accueillir à nouveau dans un avenir proche.Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées,Antonio DEBEAUPTE

8/10 Udmærket

Luke, Vaudreuil Dorion

Overnattede 5 nætter i maj 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Dear Luke,Thank you for taking the time to share your recent experience..We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Edward

Overnattede 3 nætter i maj 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Dear Edward,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE

10/10 Fremragende

Sin Tung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2023
Svar fra Antonio DEBEAUPTE den 6. jul. 2023
Dear Sin Tung,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Antonio DEBEAUPTE