Strand

Anmeldelser af The Anza - A Calabasas Hotel

3.5 out of 5
The Anza - A Calabasas Hotel
23627 Calabasas Rd, Calabasas, CA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 456 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 253 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 121 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 95 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 75 af i alt 1000 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Would never book it again
Booked a room for four people, but it was only prepared for two people. The room was nice and newly renovated though some things were done poorly like hooks falling off the wall. Breakfast was also only included for two, but was freshly made to order. Too bad that it took them 45 minutes to prepare four breakfast burritos that were made without two of its items. Top that with a $15 parking fee, and it all in all not AT ALL worth the money.
Overnattede 1 nat i marts 2023
Svar fra Customer Service den 24. maj 2023
Thank you for taking the time to share your feedback. We apologize for the various issues you experienced during your stay.It is concerning to learn that the room was not prepared for the correct number of guests. Our team should have ensured the room was properly set up before your arrival. We are sorry for this oversight and will work to improve our processes to prevent similar situations in the future.We appreciate your positive note on the nicely renovated room. However, we apologize for the poorly installed hooks and any inconvenience it may have caused. Maintenance issues are not reflective of the high standards we strive for, and we will address this issue with our team.In regards to breakfast, we are glad that the food was freshly made to order. However, we apologize for the extended waiting time you experienced and that your meals were missing items. We understand how disappointing this can be and will work with our kitchen team to improve timing and quality control.Lastly, we recognize that unexpected fees, such as the parking fee, can be frustrating for our guests. We try to maintain competitive pricing and aim to be upfront with our costs to ensure guest satisfaction.Once again, we sincerely apologize for the various issues you encountered and understand that they impacted your overall experience. We appreciate your valuable feedback and will use it to make improvements in our service and facilities. We hope to have the opportunity to provide you with a better stay in the future.

8/10 Udmærket

Klaus Solberg

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Very clean and the staff was very helpfull and friendly. We will come again
Overnattede 1 nat i november 2021
Svar fra Henry den 22. nov. 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Stella

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice hotel
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Stella, thank you for your kind words! The Anza A Calabasas Hotel is thrilled to hear you enjoyed your stay. We hope to welcome you back soon!

10/10 Fremragende

Haim, Pompano Fl

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Allways clean and everything is great
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Haim, thank you for your kind words. The team at The Anza A Calabasas Hotel is thrilled that you found everything to your satisfaction. We're looking forward to welcoming you back.

8/10 Udmærket

Sujai

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A rather unfriendly check-in experience. Hurried through the process.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 22. maj 2024
Sujai, thank you for sharing your feedback. It's regrettable that your check-in experience did not meet your expectations. The Anza A Calabasas Hotel strives to provide a welcoming atmosphere, and your comments will help us improve. We hope you consider staying with us again to provide a more enjoyable experience. Safe travels!

6/10 Okay

Shatique

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
A/C was not working in the suit, it never got cool.
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 21. maj 2024
Shatique, thank you for sharing your feedback. We're sorry to hear about the issue with the cooling system in your suite. Your comments are valuable to us and will be used to improve our services. We hope you will consider staying with us again in the future to experience a more comfortable stay.

6/10 Okay

Morvarid

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Good location. Close to stores. However it’s bit outdated. You can hear people. They also allow pets so it’s not quiet to relax. Also bar was closed due to short staff. Very disappointing. Would not recommend
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 20. maj 2024
Morvarid, thank you for your feedback. It's great you liked the location and proximity to stores. We regret that certain aspects of your stay did not meet your expectations, particularly regarding noise and other issues. We appreciate your input and will use it as an opportunity to make improvements.

8/10 Udmærket

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was a nice surprise. Rooms aren’t outlandish but everything worked properly and it served its purpose.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 20. maj 2024
Nicole, thank you for your feedback! Our team at The Anza A Calabasas Hotel is pleased to hear that you enjoyed your stay and that everything met your expectations. We hope to welcome you back soon!

10/10 Fremragende

itai, Westlake

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and clean The bad is excellent very comfy
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
itai,Thank you for your kind comments. The Anza A Calabasas Hotel team is thrilled to hear that you found our accommodations clean and comfortable. We hope to have the pleasure of welcoming you back again soon!

10/10 Fremragende

Stan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice, next to shopping center and good a/c.
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 16. maj 2024
Stan, thank you for sharing your positive experience at The Anza A Calabasas Hotel. It's great to hear that you appreciated the convenient location and the air conditioning. We're looking forward to welcoming you back!

6/10 Okay

Igor

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Faciliteter
It’s average place to stay
Overnattede 5 nætter i maj 2024
Svar fra Customer Service den 14. maj 2024
Igor, thank you for taking the time to share your thoughts on your stay. We acknowledge your feedback and are continuously striving to enhance our guest experience. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience, rooms were spacious and modern.
Overnattede 8 nætter i april 2024
Svar fra Customer Service den 13. maj 2024
Angela, thank you for taking the time to share your wonderful experience at The Anza A Calabasas Hotel. We're thrilled to learn that you found the rooms to be both amply proportioned and contemporary. We hope to have the pleasure of welcoming you back in the future.

10/10 Fremragende

Miguel R. de la Flor

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Las instalaciones y el servicio.
Overnattede 4 nætter i maj 2024
Svar fra Customer Service den 11. maj 2024
Miguel, es fantástico saber que apreciaste las instalaciones y el servicio del Hotel Anza A Calabasas. Los miembros de nuestro equipo se esfuerzan por brindar la mejor experiencia a nuestros huéspedes. Esperamos su regreso en el futuro.

10/10 Fremragende

Zacharias

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excelent
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 9. maj 2024
Zacharias, it's wonderful to read that your experience at The Anza A Calabasas Hotel was excellent. We appreciate your feedback and hope to serve you again in the future.

8/10 Udmærket

Traci

Overnattede 1 nat i maj 2024
Svar fra Customer Service den 26. maj 2024
We appreciate your lovely rating, Traci!The satisfaction of our guests is important to us so we can't wait to see you back again at The Anza A Calabasas Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Udmærket

Joe

Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 26. maj 2024
Thank you for the great rating, Joe!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at The Anza A Calabasas Hotel. We'd like to share an even better experience with you soon.

10/10 Fremragende

Chaine

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect for a quiet getaway, loved walking to Pedalers Fork from here and the heated pool!
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 4. maj 2024
Chaine, it's wonderful to hear that The Anza A Calabasas Hotel was the perfect spot for your quiet getaway. We're thrilled you enjoyed the walk to nearby Pedalers Fork and made use of our heated pool. We hope to have the privilege of hosting your stay again in the future.

10/10 Fremragende

Stan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is nicely placed next to a shopping center. Supplies and activities available.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 3. maj 2024
Stan, it's wonderful that you found the location of The Anza A Calabasas Hotel to your liking, being conveniently placed next to a shopping center. We're glad that our close proximity to supply stores and diversions enriched your stay. We look forward to your next visit.

10/10 Fremragende

Ninel, Woodland Hills

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Customer Service den 22. maj 2024
Ninel, thank you for your excellent rating of The Anza A Calabasas Hotel! The team is delighted that your experience was enjoyable. We’re looking forward to welcoming you back again soon.

2/10 Forfærdeligt

Joel, San Ramon

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Location. Renovated. Didn’t like noisy rooms by highway which staff would not change.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 2. maj 2024
Joel, we deeply appreciate your time in giving us feedback. We're truly sorry to hear that you found the room noisy due to its proximity to the highway and that our team members did not meet your expectations in addressing the situation. This feedback is invaluable, and we'll certainly use it to improve future guest experiences. Thank you for choosing our establishment and we hope to have a chance to serve you better in the future.

4/10 Dårligt

Joshua

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 2. maj 2024
Joshua, it's unfortunate to learn that your recent visit did not exceed expectations. It's a priority for us to ensure guests have a satisfactory experience and we look forward to having another chance to better serve you next time.

4/10 Dårligt

Jakelyn

Rejste med familie
Th
Overnattede 1 nat i april 2024
Svar fra Customer Service den 30. apr. 2024
We appreciate the feedback, Jakelyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Dårligt

Diana

Overnattede 1 nat i april 2024
Svar fra Customer Service den 17. maj 2024
Diana,Thank you for sharing your feedback. We're sorry that your recent stay did not meet your expectations. Your comments are important to us, and we are continuously looking for ways to improve the guest experience. If there are specific concerns you would like to discuss, please feel free to contact us directly. We hope to have the opportunity to better serve you in the future.

10/10 Fremragende

Eric, new port richey

Overnattede 1 nat i april 2024
Svar fra Customer Service den 16. maj 2024
Eric, thank you for the fantastic rating! The team at The Anza A Calabasas Hotel is delighted to see that you had an excellent stay. We look forward to welcoming you back for another great experience!

10/10 Fremragende

Teresa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed my stay, nice big rooms.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 20. apr. 2024
Teresa, it's wonderful to hear that you had a pleasant stay at The Anza A Calabasas Hotel. We are glad to know you appreciated our spacious rooms. We strive to offer comfortable and inviting accommodations and it seems we hit the mark during your visit. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Fremragende

Andrea

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was my second time staying at the Anza Hotel and I liked how friendly the staff was and how they remodeled so everything looked great.
Overnattede 5 nætter i april 2024
Svar fra Customer Service den 18. apr. 2024
Andrea, it's wonderful to hear about your return visit to The Anza A Calabasas Hotel. It's pleasing to know that our team members' friendliness left an impression, and that our recent renovations met your expectations. We truly appreciate your positive feedback and look forward to welcoming you back for a third visit in the future.

8/10 Udmærket

Ashley

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was incredibly friendly and helpful. The area is very cute and lots of things nearby to see and do. LOVE the robot who delivers things to your room! :D A little noisy but that's equally the fault of the other guests...
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 16. apr. 2024
Ashley, your kind words about the friendliness and helpfulness of our team members at The Anza A Calabasas Hotel are truly appreciated. We're delighted you enjoyed our appealing location and our unique robot room delivery feature. Regarding your concern about noise, please know that we are always eager to do what we can to ensure the comfort of our guests. Looking forward to welcoming you back soon.

2/10 Forfærdeligt

steven

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The air conditioning didn’t work; the coffee machine didn’t work; the computer didn’t work at checkout; the parking lot was full! Just awful
Overnattede 1 nat i april 2024
Svar fra Customer Service den 16. apr. 2024
Steven, we regret to hear about the difficulties you encountered during your stay. It's disappointing when services like air conditioning, our in-room coffee facilities, and the check-out process can't meet expectations. We understand the inconvenience a crowded parking lot can cause. Rest assured, we're dedicated to enhancing every aspect of our guests' experience and thank you for highlighting these important areas for improvement.

2/10 Forfærdeligt

Diana

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
We appreciate the feedback, Diana.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 Udmærket

Zenon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice area, hotel seemed ok
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 17. apr. 2024
Zenon, thank you for sharing your thoughts. We are pleased to know that you found the location of The Anza A Calabasas Hotel to your liking. Your feedback is much appreciated and will help us continue to improve. We look forward to welcoming you back in the future.

10/10 Fremragende

Dora

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel is in a nice and convenient area. Staff was very kind, professional and friendly.
Overnattede 3 nætter i april 2024
Svar fra Customer Service den 12. apr. 2024
Dora, thank you for your kind words. It's wonderful to hear that you appreciated The Anza A Calabasas Hotel's location and found our team members to be kind, professional, and accommodating. We hope to have yet another opportunity to serve you in the future.

8/10 Udmærket

Zahira

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Expected nicer. It looked like transients lived there.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 10. apr. 2024
Zahira, it's disheartening to hear that your stay did not meet your expectations. Our aim is to provide a welcoming environment for all guests and we're saddened this wasn't your experience. It is crucial for us to understand and investigate such concerns closely. We appreciate your feedback and will utilize it to improve guest satisfaction. Thank you.

6/10 Okay

Maribel, Pasadena

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
At night some guests on our floor were making a lot of noise. Someone tried to open our door thinking it was their room.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 9. apr. 2024
Maribel, it seems like your experience was affected by a noisy environment and misunderstandings in the hallway. Your comfort and peace of mind are our top priority, and we certainly understand how this could have impacted your stay. We encourage guests to notify our team about any concerns during their stay so we may be able to resolve them immediately. Your feedback has been noted, and we will ensure our team takes steps to improve the experience for our future guests. Thank you for your understanding.

6/10 Okay

Jeffrey

Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 24. apr. 2024
Jeffrey, thank you for taking the time to rate your stay at The Anza A Calabasas Hotel. We strive to offer all our guests a positive experience, so we would appreciate hearing more about your stay and areas where we could improve. We look forward to receiving your valuable feedback.

10/10 Fremragende

GICELA

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 21. apr. 2024
Thank you for the fantastic rating, Gicela!It's outstanding you had such a wonderful experience at The Anza A Calabasas Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Okay

TAKASHI, Kunitachi

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
It is on pretty street
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 31. mar. 2024
We appreciate you leaving your feedback with us, Takashi.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Udmærket

Joseph

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved staying at The Anza. The property and hotel had charming and it smelled really good. The rooms were peaceful and spacious. When replacing toiletries in the room, staff would benefit from a checklist to be sure they have everything. Also, we loved the coffee and food place in the hotel and would have loved if it was open longer. We had a great stay and cannot wait to go back!
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 31. mar. 2024
Joseph, it's warming to know you loved your stay at The Anza A Calabasas Hotel. We can sense your fondness for our aromatic and inviting atmosphere as well as our roomy, serene accommodations. Your suggestion about ensuring all toiletries are fully restocked is valuable and we'll certainly consider a system to improve this. It's also great to hear you enjoyed our on-site dining options; we'll look into extending their hours in the future. We eagerly await your next visit!

10/10 Fremragende

Rajat

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice property
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 27. mar. 2024
Rajat, thank you for your review. It's wonderful to hear you appreciated The Anza A Calabasas Hotel. We're thrilled you had a pleasant stay and look forward to welcoming you back in the future.

4/10 Dårligt

Tanya, Parkville

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Location is excellent. Property was subpar. AC didnt work in our room. Neither did the telephone. Unable to call front desk, unless using my cell phone. Restaurant out of food. Dont believe I will go back. Cambria will get my business.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 26. mar. 2024
Tanya, we appreciate your feedback. It's unfortunate to know you faced issues with room amenities and our restaurant service. Please know we strive to ensure comfort and satisfaction, so we kindly ask that in the future you notify management of any issues so that they may be resolved immediately. In light of your feedback, we'll focus on improving these areas. We hope you'll reconsider and offer us a chance to serve you better in the future.

8/10 Udmærket

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location in Calabasas for business.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 26. mar. 2024
Thomas, thank you for taking the time to share your experience. It's wonderful that the Anza A Calabasas Hotel's prime location was advantageous for your business needs. We look forward to the opportunity to host you again in the future. Safe travels!

6/10 Okay

Maria

Synes ikke om: Rengøring
Bellman not available, staff not nicest , but front office swell for check-in process.
Svar fra Customer Service den 24. mar. 2024
Maria, we appreciate your valuable feedback about your check-in experience. We're pleased to know that the process was smooth for you. However, we regret any inconveniences you faced regarding the availability of our bellman and other interactions. We continually strive to improve our guest experiences, and your insights are crucial in that process. We hope to have the chance to serve you better in the future.

6/10 Okay

Chiara

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale
Vado al Anza da anni e ci torno sempre volentieri ma stavolta ho trovato l’hotel molto trascurato. Le aree comuni sporche così come l’ascensore che non ho trovato pulito una volta in 4 giorni. La stanza non ci è stata pulita anche se abbiamo lasciato il cartello fuori. Eravamo in 4 ma ogni giorno ci sono stati lasciati asciugamani per 3. Ail check-in è alle 16, eravamo lì alle 15.50 e’ stato detto che avremmo dovuto pagare per un saldi check-in. Le ho detto che nei 10 minuti avrebbe intanto putito inserire tutti i documenti . E per le 16 il check-in era fatto … mah mi chiedo se sia cambiata la proprietà e comunque di dispiace poiché la zona è comoda e l’hotel molto bello
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 23. mar. 2024
Chiara, evidentemente il vostro ultimo soggiorno non ha rispettato le vostre aspettative passate. Ci scusiamo per la vostra percezione di trascuratezza nelle aree comuni e nella stanza. Siamo sorpresi del problema riscontrato con gli asciugamani poiché il nostro team è solitamente preciso su questi dettagli. Riguardo al momento del check-in, auspichiamo che ogni futuro arrivo si svolga nel modo più fluido possibile. Ci impegniamo a fare passi decisivi per migliorare l'ospitalità offerta ai nostri ospiti. Apprezziamo il vostro feedback e speriamo che deciderete di darci un'altra possibilità nel futuro.

10/10 Fremragende

Cheryl

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 8. apr. 2024
Cheryl, it's terrific to see that you've had a 5-star experience at The Anza A Calabasas Hotel. We're thrilled to know that we've met your expectations and we look forward to providing you with the same level of excellence in the future! Thank you for choosing us.

10/10 Fremragende

Heidi L

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice! Comforting beds!
Overnattede 5 nætter i marts 2024
Svar fra Customer Service den 17. mar. 2024
Heidi, thank you for your wonderful feedback! We're thrilled you had such a relaxing stay at The Anza A Calabasas Hotel. The comfort and satisfaction of our guests are always our top priorities. Happy to know our cozy beds contributed to your enjoyable experience. We hope to welcome you back in the future for another pleasant stay.

4/10 Dårligt

Nitzan

Synes ikke om: Rengøring, service og personale, faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Customer Service den 3. apr. 2024
Nitzan, although there is no specific feedback given alongside the rating, your score indicates that your stay didn't meet expectations. It's disappointing to know this, and we would appreciate the opportunity to learn more about any issues encountered during your stay. Insights from guests like you greatly aid us in making necessary improvements. We hope for the chance to deliver a better experience should you choose to visit us in the future.

4/10 Dårligt

Aubrey

Rejste med partner
Synes godt om: Service og personale
Lots of stuff in room is broken or run down. The AC wasn’t working and window doesn’t open, so it was very stuffy. You have to pay $15 a night for parking. Staff is kind of hard to get a hold of as well. It’s next to shopping which is nice
Svar fra Customer Service den 14. mar. 2024
Aubrey, we're disheartened to read about your experience. It's regrettable that some features of your room did not meet the standards we strive to maintain, and in particular that you found the room's ventilation unsatisfactory. The additional fee you mentioned for parking is an industry standard to maintain the lot's upkeep and security. We're glad you found our location near shopping centers beneficial, and we hope to improve upon your impressions of our team's accessibility. We appreciate your feedback and will use it to refine aspects of our service. We trust you will give us a chance to provide a better experience on your next visit.

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cozy, nice amenities, clean, attractive, and comfortable for a great price point. Gym area could use a touch of paint, but not a big deal.
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 14. mar. 2024
Jennifer, it's wonderful to hear you appreciated The Anza A Calabasas Hotel's comfort, cleanliness, enticing amenities, and affordability. Your feedback about the gym area needing a bit of cosmetic enhancement is noted, and we continually strive for overall improvement. Thank you again for your positive feedback and we look forward to having you stay with us again in the future.

10/10 Fremragende

F.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Such a respite from the craziness that has become our world. We love this place!
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 6. mar. 2024
F., it's heartwarming to read about your fondness for The Anza A Calabasas Hotel. We are glad to have offered a tranquil retreat amid life's chaos. We look forward to welcoming you back for more memorable experiences.

4/10 Dårligt

Juliana

Overnattede 1 nat i marts 2024
Svar fra Customer Service den 5. mar. 2024
Juliana, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Fremragende

Desmond

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 29. feb. 2024
Desmond, thank you for your excellent rating for The Anza A Calabasas Hotel. We are overjoyed knowing your stay was a great one. We look forward to your next visit for another wonderful experience.