Dear Malte,Thank you for choosing to stay with us at Citadines South Kensington. I am glad that you had a great stay with us. Thank you for the great rating. Kind regards,Celia Bau

Dear Reviewer, We are overjoyed to know that your enjoyed your stay with us. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

Dear Hanne, Thank you for submitting a positive review score and comments. I have taken note of your negative comments and will follow this up with the housekeeping dept. Thank you for making me aware. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

Dear Reviewer, Thank you for recognising our fantastic location which is perfect for London sightseeing and shopping. We are grateful for your valued custom and we look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

Tak for din konstruktive tilbagemelding på jeres ophold på Citadines South Kensington. Vi arbejder kontinuerligt på udvikling af vores service og derfor værdsætter vi din tilbagemelding. Jeg håber, at I fortsat har lyst til at besøge os i fremtiden, og det vil glæde mig at byde velkommen. Med venlig hilsen Wing Yin Choi

Dear Pernille, First of all thank you so much for sharing your review with us. We are glad that you had an enjoyable stay at Citadines South Kensington. We are also very pleased to hear that you found our location convenient which provides well connected forms of transport for London and surrounding areas. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu

Dear Kay, Thank you for your 5/5 review! We greatly appreciate your feedback and are thrilled to hear that you found our apartment fabulous and our location excellent.Creating a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we were able to meet your expectations.Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future for another wonderful experience. Kind regards, Alona Ivanenko / Senior Receptionist

Dear Sarah,Thank you for taking the time to rate your recent stay with us! We appreciate your 5/5 rating. Your input helps us continually improve our services and ensure that we meet and exceed our guests' expectations.Thank you once again for choosing our hotel. We look forward to welcoming you back for another excellent stay in the future.Best regards,Alona Ivanenko / Senior Receptionist

Dear Sachiko, Thank you for your 5/5 review! We truly appreciate your positive feedback and your decision to stay with us. We strive to provide excellent service and a memorable experience for all our guests. We look forward to welcoming you back for another exceptional stay in the future. Kind regards, Alona Ivanenko / Senior Receptionist

Dear Genalin, Thank you for your loyal patronage and your wonderful feedback! We're thrilled to hear that you choose to stay at Citadines every time you're in London. It's great to know that you find our place clean and our rooms spacious. We take pride in maintaining a high level of cleanliness and providing comfortable accommodations for our guests.We're glad that our central location has been convenient for you, allowing you to easily walk to many places of interest. Thank you for your continued support and for sharing your positive experience. We're grateful for your recommendation, and we look forward to welcoming you back to Citadines on your next trip to London! Best regards,

Dear Ms Isabel Frances,Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing stay at the South Kensington Citadines. Our team works hard to create a welcoming and comfortable environment, and we're glad you enjoyed the location and our staff's service. We can't wait to welcome you back for another fantastic stay!Warm regards,Celia BauResidence Manager

Dear Jarrod, hank you for your excellent review! We're thrilled to hear that you had a wonderful experience at our hotel and that our staff provided lovely service. It's great to know that both the studio and studio deluxe options met your needs, with the latter being the perfect size for your stay.We're glad that you found the small kitchenette to be convenient and that the complimentary coffee machine in the lobby was an added bonus. Providing amenities like these is important to us to enhance our guests' comfort and convenience.We're delighted to hear that our hotel's location was perfect for you, with easy access to Gloucester Road tube station, Kensington High Street, and Gardens. We're glad that our central location contributed to a memorable stay.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Your high rating is greatly appreciated! Best Regards,

Dear Melissa, Thank you for your delightful feedback! We're thrilled to hear that you had a fabulous visit and enjoyed your stay with us. Providing a comfortable and welcoming atmosphere is important to us, and we're glad that you felt well cared for during your time at our hotel.We're delighted that our amenities made you feel at home. We strive to provide all the comforts and conveniences of home to enhance our guests' experience and ensure a memorable stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful visit in the future. Warm regards,

Dear Irene, Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience at Citadines South Kensington. It's great to know that our entire staff was professional, friendly, and accommodating. We take pride in providing excellent service and ensuring our guests feel well taken care of throughout their stay.We're delighted that you enjoyed the little touches, such as the fresh apples and complimentary coffee in the hotel lobby. We strive to provide a warm and welcoming atmosphere for our guests.We're glad that your studio room was comfortable and had everything you needed. Our goal is to provide well-equipped and cozy accommodations for our guests to relax and feel at home.We're thrilled that you found our location convenient with easy access to grocery stores, restaurants, and the underground station at Gloucester Rd. Thank you for mentioning the quietness of the area at night and the comfortable bed, which allowed for a restful night's sleep. It's great to know that you were able to recharge after a long day of sightseeing.We're honored that you and your husband enjoyed your stay and would return to Citadines South Kensington. Your recommendation means a lot to us, and we truly appreciate it.Thank you for sharing your feedback, and we can't wait to welcome you back for another fantastic stay in the future!Best regards,

Dear Phyllis, Thank you for your review! We're delighted to hear that you enjoyed our excellent location, with easy access to the tube and buses. Our front desk staff takes great pride in providing great service, and we're glad they made a positive impression on you. It's also wonderful to hear that despite being located on a busy main road, our property remained quiet and peaceful during your stay.We appreciate your feedback regarding the shower and the lack of grab bars. Safety is a top priority for us, and we will certainly consider your suggestion of adding a grab bar to improve safety in the shower area.We're glad you found the kitchenette, utensils, and cutlery to be clean and well-maintained. It's also fantastic that you enjoyed the complimentary coffee and water in the lobby – we like to add those little touches to enhance our guests' experience.Thank you for considering us as a good choice in this price range. We truly value your feedback, and we hope to have the chance to welcome you back for another enjoyable stay in the future! Best Regards,

Dear Janet, Thank you for your lovely review! We're delighted to hear that you loved our coffee machine in the lobby and the convenience of having a kitchen in your room. We're also thrilled that our staff made a great impression on you. We take pride in our team's dedication to providing exceptional service, and we're glad that they were able to contribute positively to your experience.Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future! Kind regards,

Dear Matt,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great location and found our lobby to your liking, especially with the complimentary coffee machine.We understand your concerns regarding the condition of the rooms. Please know that we take all feedback seriously, and we are constantly striving to improve our accommodations to meet the expectations of our valued guests like yourself.We appreciate your patronage and hope to have the opportunity to welcome you back in the future to experience the positive changes we've made based on your feedback.Warm regards,Celia BauResidence Manager

Dear Winnie Lee, thank you for your valuable feedback and for rating our hotel! We're delighted to hear that you found our location convenient for commuting to the airport. Our hotel takes pride in being situated in a quiet area, ensuring a peaceful and relaxing stay for our guests. We appreciate your feedback and look forward to welcoming you back on your next visit.Kind Regards,

Dear Danilo, Thank you for your positive feedback and for rating us 4 out of 5! We apologize for the inconvenience you experienced with the first room, but we're glad that our front desk staff was able to quickly resolve the issue and provide you with a new room. Ensuring our guests' comfort and satisfaction is our top priority, and we're glad that our staff assisted you with changing rooms without any problems.We understand how important it is to have a clean and fresh room, and we apologize for the initial inconvenience caused by the smell of smoke. We appreciate your understanding and patience in this matter.Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an even better experience during your next visit.Best regards,

Dear Jason D, Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay at our hotel in South Kensington. We're glad that you found your studio apartment to be cute, cozy, and equipped with everything you needed, including a kitchenette. Providing a convenient and comfortable space for our guests is important to us, and we're glad that we met your expectations.We're thrilled to hear that our staff provided you with exceptional service and went above and beyond to make your stay enjoyable. Delivering outstanding customer service is a top priority for us, and we're glad that our team made a positive impression on you.Thank you for choosing to stay with us, and for taking the time to share your feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future for another wonderful experience!Best regards,

Dear Sandra, Thank you for sharing your feedback with us! We're delighted to hear that you found it easy to get to places and that our location near the tube was convenient for you. We believe that easy accessibility to public transportation is essential for our guests to explore and enjoy the city.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay!Best regards,

Dear Jan, Thank you for rating your experience with us as a perfect 5/5! We greatly appreciate your positive feedback and are delighted that you had a wonderful stay with us.Our team strives to provide exceptional service and a memorable experience for all our guests, and we're thrilled to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.Best regards,

Dear Kai, Thank you for rating your experience with us as a perfect 5/5! We greatly appreciate your positive feedback and are delighted that you had a wonderful stay with us.Our team strives to provide exceptional service and a memorable experience for all our guests, and we're thrilled to hear that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.Best regards,

Dear Monika,Thank you for sharing your delightful experience with us! We are thrilled to hear that your stay at our property was excellent and that you found your apartment to be very nice, clean, and quiet, equipped with everything you needed for a comfortable stay.Our team takes great pride in providing exceptional service, and we're delighted to hear that our staff was able to contribute positively to your experience with their kindness and helpfulness.It's fantastic to know that our hotel's location worked well for you, adding to the convenience and enjoyment of your trip.We truly appreciate your recommendation and look forward to welcoming you back for another outstanding stay in the future!Warm regards,Celia BauResidence Manager

Thank you for sharing your experience with us. We're glad to hear that you found our aparthotel conveniently located. It's great to know that you enjoyed the pleasant and quiet area, with close proximity to restaurants and pubs.We're delighted to hear that you received a warm welcome and appreciated the complimentary hot drinks and water dispenser at the entrance.We apologize for any inconvenience caused by the size of the apartment. Our aim is to provide comfortable accommodations that meet the needs of our guests, and we regret if the space fell short of your expectations. Additionally, we apologize for any discomfort caused by the squeaky and uncomfortable sofa bed. Your feedback will be shared with our team for future improvements.Thank you for acknowledging the quality of the bed. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,

Dear Stephanie, thank you for taking the time to provide feedback on your recent stay with us. We're delighted to hear that you found our location to be great, with everything needed within walking distance. We're also glad that our staff was friendly and always ready to assist you. It's wonderful to hear that you enjoyed the complimentary fruits provided at reception.We appreciate your comments about the kitchen and the comfort of the bed. Creating a comfortable and convenient stay for our guests is a top priority, and we're thrilled that we were able to meet your expectations in these aspects.We apologize for any worn edges and furniture that may have affected your experience. Your feedback is valuable to us, and we will use it to address areas that need improvement and make necessary updates where possible.Thank you once again for sharing your experience with us. We're grateful for your kind words and hope to have the opportunity to provide you with an even better stay in the future.Best regards,

Dear Guest, thank you for sharing your review with us. We're thrilled to hear that you had a comfortable family vacation in London and that you found our hotel to be excellent value.Ensuring the comfort and satisfaction of our guests is a top priority, and we're glad that we could provide a pleasant experience for you and your family. Thank you for your kind words. We appreciate your feedback and hope to have the opportunity to welcome you and your family back for another enjoyable stay in the future.Best Regards,

Dear Jose Antonio, thank you for leaving us such a great review. We are pleased to see that you had a perfect stay and have rated us 10 out of 10. We hope to have another opportunity to welcome you at out hotel. Best regards,

Dear Guest, thank you for sharing your review with us. We're glad to hear that you found your room to be large and nice, and that the location was good for your needs.We're also glad to know that you appreciated the convenience of having a kitchenette in your room.However, we apologize for any inconvenience caused by the lack of sound isolation in certain areas. We understand the importance of a peaceful environment for our guests and apologize for any disturbances you experienced. Your feedback will be shared with our team as we continue to work on improving sound insulation throughout the property.Thank you again for your feedback. We appreciate your comments and hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future. Best Regards,

Dear Vanessa, thank you for your perfect 10/10 rating! We appreciate your feedback and are delighted to hear that you had an exceptional experience with us. Your satisfaction is our ultimate goal, and we're thrilled that we were able to meet and exceed your expectations. We hope to have the opportunity to welcome you back for another outstanding stay in the future. Kind Regards,

Dear Bryan, thank you for your 5/5 review! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are pleased that we met your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. Best Regards,

Dear Bob, Thank you for your excellent review and for choosing Citadines South Kensington. Your feedback is extremely valuable to us. We hope to see you again soon. Best regards.

Dear Patrick, Thank you for your excellent review and for choosing Citadines South Kensington. Your feedback is extremely valuable to us. We hope to see you again soon. Best regards.

Dear Marsha,Thank you for choosing Citadines South Kensington for your recent stay, and for taking the time to provide us with feedback by awarding us an 8 out of 10 rating. We appreciate your input, and we're always eager to learn more about our guests' experiences.While it seems like your overall experience was positive, we want to ensure that we address any areas that may have fallen short of your expectations. If there are specific aspects of your stay that you would like to share with us, or if there's anything we can do to enhance your experience in the future, please feel free to provide more details.Your feedback is instrumental in helping us improve and better meet the needs of our guests. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay.Thank you once again for choosing Citadines South Kensington.Best regards,Celia BauResidence ManagerCitadines South Kensington

Dear Omayra,Thank you for choosing Citadines South Kensington for your stay, and for taking the time to leave a perfect 5 out of 5 rating. We're delighted to hear that you had a positive experience during your time with us.Your feedback is important to us, and we're glad to know that you were satisfied with your stay. If you ever have specific comments or suggestions in the future, feel free to share them with us. We're always eager to learn how we can make our guests' experiences even better.We appreciate your support and hope to welcome you back for another excellent stay whenever your travels bring you to the area. If there's anything you need or if you have any special requests for your next visit, please don't hesitate to let us know.Once again, thank you for choosing Citadines South Kensington.Best regards,Celia BauResidence ManagerCitadines South Kensington

Dear Leanne,Thank you so much for taking the time to share your positive feedback and for awarding us a perfect 5 out of 5 rating! We're delighted to hear that you had an enjoyable experience during your stay at Citadines South Kensington.If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable as we strive to continuously enhance the guest experience.We sincerely appreciate your choosing Citadines South Kensington, and we look forward to welcoming you back for another outstanding stay in the future. If you have any plans to return, feel free to reach out – we'd be delighted to assist in making your next stay just as wonderful.Thank you once again for your positive review!Best regards,Celia BauResidence ManagerCitadines South Kensington

Thank you for taking the time to leave us a perfect 10/10 rating! We appreciate your feedback and we hope you had a great stay. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

Dear Abigail, Thank you for your feedback and for rating us 6 out of 10. We appreciate your time and hope that you had a good stay with us. We hope to have the opportunity to improve and provide even better experience for you in the future.

Dear Gaurav, Thank you for your feedback and for rating us 4 out of 5. We appreciate your comments regarding the location, and we're glad that you found it nice. We understand your suggestion for a makeover in the rooms and a bathroom remodel, as well as the need for a hardware upgrade. Your feedback is valuable to us, and we will take it into consideration for future improvements.Additionally, as for the complimentary water, we provide complimentary water at the beginning of the stay and there is a free water dispenser where you can refill the water as mush as you need.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you again in the future

Dear Susan, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the amazing review you recently left. It's always a pleasure to know that our efforts are making a positive impact, and your feedback motivates us to continue delivering the best experience possible. We are grateful to have had you as our guest, and we look forward to welcoming you again in the future. Best Regards