Hi Celeste,Thank you for taking the time to leave a review.I would like to begin by apologizing you were not able to cancel your reservation. I was able to access the cancellation policy through Expedia's website for your reservation which is: cancellation more than 2 days prior to arrival - no charges apply. Cancellation less than 2 days prior to arrival the cancellation fee would be 1-night stay + taxes. This was your policy at the time of booking.I did look into the additional charges mentioned in your review. It looks like when the reservation was made a credit card was provided. The hotel authorized that credit card prior to arrival to secure the funds. Upon arrival a different card was used upon check in which was also authorized. The funds that were on the credit card that was not used to settle the stay have been released and this should be visible on your account. If you are seeing anything different, please reach out to the hotel and we can further investigate.Our apologies again the cancellation was not made within the cancellation window. I do however hope while here you were able to enjoy and take advantage of all the wonderful amenities offered.Thank you again for leaving a review. We hope you will choose to stay with us again when coming to the area.Sincerely,Guest Relations

Hi Ahmed,Thank you for leaving a 5-star rating regarding your stay with us at the Best Western Plus Lamplighter Inn.We are happy your enjoyed your stay and while here had time to explore the hotel and all the wonderful amenities offered.We hope to welcome you back again soon!Sincerely,Guest Relations

Hi Jana,Thank you for choosing to stay with us at the Best Western Plus Lamplighter Inn.We are pleased you had a great time in the pool and hope while here you had time to explore all the other wonderful amenities offered.Thank you again for staying with us. We appreciate and value your business and hope you will stay with us again in the near future.Sincerely,Guest Relations

Hi Stepanie,Thank you for staying with us at the Best Western Plus Lamplighter Inn and leaving a wonderful review.We couldn't agree with you more! The atrium here holds a large indoor pool, hot tub, waterslide and so much more. Our guests can find themselves surrounded by lush gardens, waterfalls a large koi pond and even real palm trees! It's always exciting watching guests enter the atrium area who have never been here before. In the warmer months, the roof slides back to the open sky above creating a warm breeze throughout the area. This really gives off a tropical vibe. At night, the atrium area is lit up with pretty lights throughout the area . It truly is a must see/experience.Thank you again for your review. We appreciate and value your business and hope you will come back and see us again soon!Sincerely,Guest Relations

Hi Mark,Thank you for choosing to stay at the Best Western Plus Lamplighter Inn for a weekend getaway.We are thrilled everything was perfect and the kids had a blast. Review responses like yours are ones we hope and strive to receive from all our guests. It lets us know we are doing a great job and our guests are happy, comfortable and have everything they need. Thank you for sharing this with us and helping to spread the word about the Lamplighter Inn.We hope to welcome you back again soon!Sincerely,Guest Relations

Hi Annette,Thank you for leaving a 5-star rating!We are happy you enjoyed your stay with us at the Best Western Plus Lamplighter Inn and hope while here you had a chance to explore the property and all the great amenities offered.We hope to welcome you back again soon!Sincerely,Guest Relations

Hi Kelly,Thank you for choosing to stay with us at the Lamplighter Inn.We hope while here you had time to explore the hotel and everything it offers our guests. Always know, staff are here 24/7. If there is anything we can assist with, please feel free to reach out. Staff want to ensure all of our guests enjoy their stays with us and do what we can to see this happens.Thank you again for staying. We hope to welcome you back again soon!Sincerely,Guest Relations

Hi Nick,Thank you for staying with us at the Best Western Plus Lamplighter Inn.Our apologies you were not aware in advance of arrival the waterslide offers different hours from the pool. At this time, the waterslide hours are: Friday 4:30 PM – 10:00 PM; Saturday 9:00 AM – 10:00 PM; Sunday 9:00 AM – 3:30 PM; Monday – Thursday: Closed. When these hours change, we will be sure to update our website to reflect this. I do hope aside from the waterslide, you were able to enjoy all the other wonderful amenities offered.Thank you again for staying with us. We hope to have the opportunity to welcome you back when in the area next!Sincerely,Guest Relations

Hi Skylar,We are happy you enjoyed your stay with us as well enjoyed the location of the hotel. We are a quick drive from the 401 located in the South end of London. This hotel is surrounded by many great businesses and restaurants, many within walking distance. We are pleased your stay was enjoyed.Thank you for staying with us while in the city. We hope to have the opportunity to welcome you back again soon!Sincerely,Guest Relations