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Anmeldelser af Pestana Cidadela Cascais - Pousada & Art District

5 out of 5
Pestana Cidadela Cascais - Pousada & Art District
Fortaleza Da Cidadela, Av. D. Carlos I, Cascais

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 285 af i alt 423 anmeldelser" "
Bedømmelse på 8 − Udmærket. 99 af i alt 423 anmeldelser" "
Bedømmelse på 6 − Okay. 26 af i alt 423 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 423 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 423 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

8,4/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Line

Synes godt om: Service og personale, værelsets komfort
Fine, but….
Generally the stay was fine, great location, nice surroundings and fantastic breakfast. What was not so great was the red stained quilt (pictured) which apparently was OK for the hotel as nothing happened despite saying it directly to the receptionist. And as nothing happened I also sent a mail with no response at all.
Overnattede 4 nætter i oktober 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Guest,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Cidadela Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Cidadela Cascais and regain your trust during your next visit.Warm regards, Catarina MachadoGuest Service

10/10 Fremragende

sonja, dk

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel close to Beach and City centre
Relaxing comfort in large hotel Roms. Fine restaurant with a view. Friendly staff. Tip top sorroundings.
Overnattede 5 nætter i juli 2017
Svar fra José Carlos Fernandes den 24. aug. 2017
Dear Sonja Thank you for your nice feedback we hope to welcome you back at Pestana Cidadela Cascais. Kind regards

8/10 Udmærket

Elise, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Altid smilende og hjælpsomt personale
Servicen og hotellets standard var helt i top. Der var rent og pænt, morgenmaden var fantastisk og det er generelt svært at sætte en finger på noget. Dog havde vi forventet lidt mere charme på hotellet, når nu det er på et gammelt fort og kongeresidens, men både værelser og fællesområder var topmoderne, hvilket selvfølgelig også er lækkert, men de kunne godt have gjort lidt mere for at fremhæve stedets historie.

10/10 Fremragende

Mads

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk!

10/10 Fremragende

S&H

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel ever

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

Ing. Montserrat

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Agusto
Overnattede 4 nætter i maj 2024
Svar fra Cidadela24 den 26. maj 2024
Dear Guest,Thank you very much for sharing your feedback with us.It was a real pleasure to welcome you in our hotel and we hope to receive you again in a near future.Best regards,Catarina MachadoGuest Service

10/10 Fremragende

Judith

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The calm spaces within the hotel, the friendly staff and the whole art atmosphere. I like the breakfast on the terrace overlooking the marina and also the outside pool.
Overnattede 7 nætter i maj 2024
Svar fra Cidadela24 den 26. maj 2024
Dear Mrs. Judith,Thank you very much for giving us your honest opinion from your last stay with us.We were very pleased to know that you thoroughly enjoyed our teams service and that your experience with us was as you expected!We hope to receive you back soon.Kind regards,Catarina MachadoGuest Service

8/10 Udmærket

Paula

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is an amazing property built within a fortress and palace of the late King of Portugal. The rooms, facing a beautiful view of the water, look onto a marina with shops and restaurants. During the evening DJ music can be heard from the marina up to 2 am which can affect sleeping conditions. There are two very nice pools which added a lot of value to my experience. The outdoor pool is a bit of walk up some stairs but the ocean and grassy area around the pool is very nice. Unfortunately, there was no pool services outdoors where used towels and dishware sat. It was hard to find a clean towel. As a five star property , I expected the bed comfort to match the rating. Unfortunately, it did not. The mattress was soft and bouncy and needed replacement. My back hurt getting up every morning and that affected my overall experience. The hotel provides a wide array of food for breakfast including fresh squeezed juices, made to order coffee drinks, pastries , breads, meats, cheeses, vegetables and made to order eggs and omelettes. As a gluten free eater, there was no pastries to choose from and the small amount of bread they provided was packaged in plastic and not very good. I really enjoyed the location being close to town but away from the hustle and bustle of the touristy town of Cascais. There is a very nice walking and biking path from the hotel that overlooks the ocean. The art district that surrounds the hotel adds a lot of value and interest to the property.
Overnattede 4 nætter i maj 2024
Svar fra Cidadela24 den 26. maj 2024
Dear Mrs. Paula,Thank you very much for your very kind feedback.We were very happy to know that your stay with us was as you expected. We thank you for your very nice comments and for your recommendations.We hope to receive you back soon with us.Best regards,Catarina MachadoGuest Service

10/10 Fremragende

Tod

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Both pools very nice Though access to outdoor pool quite a walk
Overnattede 3 nætter i maj 2024
Svar fra Cidadela24 den 15. maj 2024
Dear Mr. Tod,Thank you very much for giving us your honest opinion regarding your last stay with us. We hope to receive you back with us!Kind regards,Catarina MachadoGuest Service

10/10 Fremragende

Sinan

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Overall good location. We had a room with the window to the Marina. Time by time the music was little bit loud so that you could here it in the room. Not a big problem but in case of a five star you would expect more comfort.
Overnattede 4 nætter i maj 2024
Svar fra Cidadela24 den 15. maj 2024
Dear Guest,Thank you very much for giving us your very kind feedback.It was a real pleasure to have you with us and we hope to receive you back very soon!Warm regards,Catarina MachadoGuest Service

10/10 Fremragende

Marianela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
40 minute commuter train ride to Lisbon. Great option if you want to stay in a quieter place than Lisbon. Hotel is in an old citadel. Short walk to Cascais and dining.
Overnattede 3 nætter i april 2024
Svar fra Cidadela24 den 15. maj 2024
Dear Mrs. Marianela,Thank you very much for giving us your very kind feedback regarding your last stay with us.It was a real pleasure to have you as our guest and we hope to have you with us again very soon!Best regards,Catarina MachadoGuest Service

10/10 Fremragende

Beverly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel we really enjoyed our stay thank you
Overnattede 1 nat i marts 2024
Svar fra Cidadela24 den 24. apr. 2024
Dear Mrs. Beverly, We were delighted to hear that your recent experience at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your time with us. Our team would like to thank you for your very kind feedback. We look forward to hosting you again soon at our hotel. Kind regards, Catarina Machado Guest Service

10/10 Fremragende

Gracia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location plus amenities make this a perfect choice. Clean and safe. Plenty dining options inside the hotel and many more in the surrounding. Hotel breakfast buffet is amazing!
Overnattede 2 nætter i marts 2024
Svar fra Cidadela23 den 27. mar. 2024
Dear Gracia,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Catarina Machado Guest Service

10/10 Fremragende

Karen, Macclesfield

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel in the museum quarter. All the best sights are within easy walking distance. Don’t miss the Palácio de Cidadela in the square, but tours are limited so you need to book. The hotel gave us a 24 hour museum voucher with access to 13 places, which included the Palácio. This will save you quite a lot of money, although you’ll need to prioritise! The staff were exceptionally friendly and helpful. Everything was delightfully well-run in an understated way. Super comfy beds, cleanliness impeccable and the best breakfasts in the dining room overlooking the marina! Very relaxing, we loved every minute.
Overnattede 14 nætter i februar 2024
Svar fra Cidadela23 den 7. mar. 2024
Dear Mrs. Karen, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Catarina Machado Guest Service

10/10 Fremragende

Melissa, Westport

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was excellent!
Overnattede 1 nat i februar 2024
Svar fra Cidadela23 den 25. feb. 2024
Dear Mrs. Melissa,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Unmatched location
Best location in Cascais with views of the marina. Bed was very comfy and the room had everything we needed. The hotel layout is strange but that is due to the restrictions of the fort walls - it was a long walk to breakfast! But breakfast was good compared to other hotel breakfasts I’ve had in Portugal.
Overnattede 6 nætter i december 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Guest, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Fremragende

josif david

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sensacional
Overnattede 1 nat i januar 2024
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. David,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

6/10 Okay

Maria

Overnattede 9 nætter i december 2023
Svar fra Catarina Machado den 25. jan. 2024
Cara Sra. Maria,Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-la em breve no nosso hotel!Atenciosamente,Catarina MachadoGuest Service

10/10 Fremragende

Sandro

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 9 nætter i december 2023
Svar fra Catarina Machado den 25. jan. 2024
Caro Sr. Sandro, Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo como Hóspede e esperamos voltar a recebê-lo em breve no Pestana Cidadela Cascais.Cordialmente, Catarina MachadoGuest Service

10/10 Fremragende

H A Tillmann

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Tillmann,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

10/10 Fremragende

Margarida

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Catarina Machado den 25. jan. 2024
Cara Sra. Margarida, Ficámos encantados em saber que a sua estadia recente no Pestana Cidadela Cascais foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Cidadela Cascais para as suas férias. Esperamos voltar a acolhê-la em breve no nosso hotel.Cordialmente, Catarina MachadoGuest Service

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Michael, Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards,Catarina MachadoGuest Service

10/10 Fremragende

Johannes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wunderbar
Overnattede 4 nætter i oktober 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

8/10 Udmærket

Wayne

Overnattede 2 nætter i oktober 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Guest, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

10/10 Fremragende

Jessica

Overnattede 2 nætter i oktober 2023
Svar fra Catarina Machado den 25. jan. 2024
Cara Sra. Jéssica, Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Cidadela Cascais.Cordialmente, Catarina MachadoGuest Service

10/10 Fremragende

Angel

Overnattede 1 nat i oktober 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Guest, On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

8/10 Udmærket

Randall

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A real unique hotel
My partner and I stayed 3 nights here as a base to visit Sintra. Overall we had a really pleasant stay. The property is built inside of an old fort and the different areas of the hotel are from various eras of construction - there is a small color coded map in the lobby that explains all of this. Honestly I think they downplay the history of the site and buildings, which is a bit of a shame. I would have loved if more info had been included in the room and around the property to explain some of the history. Most things you could want in Cascais are a short walk away and the galleries around the hotel courtyard were nice to visit. The breakfast buffet has a good selection to appeal to just about everyone but can be a little chaotic depending on the day and time. The pool is small and a bit of a challenge to find. Overall the signage around the property is a little lacking - it wasn't uncommon to see people getting lost trying to find their rooms.
Overnattede 3 nætter i september 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Randall,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Cidadela Cascais. At the same time, we would like to apologize for not fully meeting your expectations in some instances. It was a real pleasure for us to have you as our Guest, and we hope to have you back soon.Warm regards, Catarina MachadoGuest Service

10/10 Fremragende

Kennah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The setting was like a dream; the dovetailing of very old and very new was seamless; service was top-notch; breakfast was a wonderful way to start the day--every day.
Overnattede 5 nætter i september 2023
Svar fra Ana Rita Moura den 26. sep. 2023
Dear Mr. Kennah,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Ana Rita MouraGuest Service Manager

10/10 Fremragende

michelle

Overnattede 2 nætter i september 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mrs. Michelle,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

2/10 Forfærdeligt

John P

Overnattede 8 nætter i september 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. John Thank you for taking the time to provide us with your feedback on your experience at Pestana Cidadela Cascais. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We would like to thank you for staying at Pestana Cidadela Cascais. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,Catarina MachadoGuest Service

10/10 Fremragende

Pedro

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location is excellent, the fact that it's open to the public can sometimes be an issue. The staff are actually too "helpful" it's not easy to have a quiet moment in the room
Overnattede 2 nætter i august 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Pedro,Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards, The Team at Pestana Cidadela Cascais

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Jonathan,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

4/10 Dårligt

Christine

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Make sure you always use the safe in your room. We had two cards scammed from the room with no great response from hotel. It is a hotel in a great location
Overnattede 7 nætter i juli 2023
Svar fra ARM den 22. aug. 2023
Dear Mrs. Christine, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. Nevertheless, the described episode was reported while with us and we have immediately responded and acted accordingly.We appreciate that you chose Pestana Cidadela Cascais for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,Ana Rita MouraGuest Service Manager

10/10 Fremragende

Patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful stay in the Artistic centre of Cascais.
Loved every moment, from driving under the archway into the courtyard; the setting of this hotel is phenomenal. The staff were so kind and giving. I loved everything about my stay at Pestana Cidadela Cascais. I'll be back.
Overnattede 5 nætter i august 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Patrick,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Cidadela Cascais

10/10 Fremragende

Caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i juli 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mrs. Caroline,Thank you for your feedback on your stay at Pestana Cidadela Cascais. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Cidadela Cascais, and we look forward to welcoming you again soon.Best regards, Catarina MachadoGuest Service

10/10 Fremragende

Sérgio

Overnattede 1 nat i juli 2023
Svar fra Catarina Machado den 25. jan. 2024
Estimado Sr. Sérgio,Em nome de toda a equipa do Pestana Cidadela Cascais, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-lo em breve no nosso hotel!Atenciosamente, Catarina MachadoGuest Service

10/10 Fremragende

Aura

Synes godt om: Rengøring, service og personale, værelsets komfort
Great accommodations! And espectacular setting!
Overnattede 2 nætter i juli 2023
Svar fra Iride Pansera Pestana Guest Service Assistant den 11. aug. 2023
Dear Mrs. Aura,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We were also so glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.Thank you for your stay and we look forward to hosting you again soon at our hotel!Warm regards,Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

10/10 Fremragende

Megan

Synes godt om: Service og personale
Overnattede 7 nætter i juli 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mrs. Megan,We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Catarina MachadoGuest Service

10/10 Fremragende

Yan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i juli 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Yan,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

4/10 Dårligt

Lorraine

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ants in my room.
The room had ants in it. The hot food was cold. The room should have been described as a down-floor room with people walking past which meant the curtain had to be closed all the time.
Overnattede 3 nætter i juli 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mrs. Lorraine,We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologize for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

8/10 Udmærket

Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The setting of the property in the old fort is absolutely beautiful. There sre wonderful sculptures and slightly crazy artwork wherever you look.
Overnattede 3 nætter i juli 2023
Svar fra ARM den 16. aug. 2023
Dear Mrs. Elizabeth, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Ana Rita MouraGuest Service Manager

6/10 Okay

David

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
While the hotel is in a beautiful, historic location, with a great outdoor pool, I am rating it on the basis of it (and its price point) being 5 stars. The pros: - location - outdoor pool - rooms were clean and comfortable - pool staff were great (as were breakfast servers) - breakfast was decent - apart from when the couple next to us proceeded to take 10 hard boiled eggs and eat them with all the grace of the Cookie Monster (not the hotels fault I know. Was just something I wanted to share). Good job I didn't want a hard boiled egg that morning The cons: - never got a call to say our room was ready (picky and we understand they are busy, but still, it's easy) - rooms were really, really weirdly designed: ---the doors to the patio opened from the middle, and the wrong way, like they had been put on back to front (not a big deal, we just looked in a mirror to open them) ---limited space in the bathroom - seriously, I kept accidentally phoning the front desk with the bathroom phone every time I wanted a wipe (i.e. zero space) ---no extraction fan ---no iron (do I care if I am a little wrinkled? No. Does my wife...! Seems a basic necessity. Again - this is all on the basis of it being 5-star, it's not fussiness or unreasonable expectations on our part. I've stayed in 1 star to 5 star places and unfortunately this is closer to 3.5. Finally - the bars were non-existent. The reception bar closed at 7pm and resembled a co-working space, or funeral waiting room. Upstairs, empty!
Overnattede 5 nætter i juli 2023
Svar fra ARM den 16. aug. 2023
Dear Mr. David, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologize for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Ana Rita MouraGuest Service Manager

10/10 Fremragende

Caroline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really enjoyed our stay
Overnattede 7 nætter i juli 2023
Svar fra Iride Pansera Pestana Guest Service Assistant den 15. jul. 2023
Dear Mrs. Caroline, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Iride PanseraGuest Service AssistantPestana Cidadela Cascais - Pousada & Arts District

10/10 Fremragende

Olwen

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice pleasant stay
The weather was good, the hotel ideally located and peaceful, the room was hit and miss with the cleaning and towel changes and some days didn't get done until the evening. We had a lovely holiday and I would recommend the hotel and Cascais.
Overnattede 5 nætter i juli 2023
Svar fra Iride Pansera Pestana Guest Service Assistant den 16. jul. 2023
Dear Mr. Olwen, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Kind regards,Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

8/10 Udmærket

Talitha

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 2 nætter i juli 2023
Svar fra Iride Pansera Pestana Guest Service Assistant den 12. jul. 2023
Dear Mrs. Talitha, We were delighted to hear that your recent stay at Pestana Cidadela Cascais was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Cidadela Cascais for your holiday. We look forward to hosting you again soon at our hotel.Warmest regards, Iride PanseraGuest Service Assistant Pestana Cidadela Cascais - Pousada & Arts District

8/10 Udmærket

Istvan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Guest,On behalf of the entire team at Pestana Cidadela Cascais, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Catarina MachadoGuest Service

10/10 Fremragende

Hector

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect place for Cascais
Very nice hotel in a great location. We got upgraded to a suite as the reservation stated and the room was immaculate. Breakfast was incredible.
Overnattede 3 nætter i juni 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mr. Hector,On behalf of our entire team at Pestana Cidadela Cascais, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Cidadela Cascais.Best regards, Catarina MachadoGuest Service

10/10 Fremragende

Joanne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely hotel. Not too far from the train station and a short walk to a variety of nice restaurants in the marina area.
Overnattede 1 nat i juni 2023
Svar fra Catarina Machado den 25. jan. 2024
Dear Mrs. Joanne,We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Cidadela Cascais.Kind regards, Catarina MachadoGuest Service

10/10 Fremragende

Daria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i juni 2023
Svar fra Catarina Machado den 27. jan. 2024
Cara Sra. Daria,Ficámos encantados em saber que a sua estadia recente no Pestana Cidadela Cascais foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Cidadela Cascais para as suas férias. Esperamos voltar a acolhê-lo(a) em breve no nosso hotel.Cordialmente, A Equipa do Pestana Cidadela Cascais