Resorter i La Cruz de Huanacaxtle

"Excellent property, we've been visiting for 15 years and we love it. This time though the staff seemed disconnected and rude. We are always welcomed with a glass of sparkling wine, this time just a bottle of water and then served the wine just when asking. We travel as a big family and booked a studio and a 1 room suite, and as everyone who knows this property also knows this types of rooms when together can be connected as a big apartment. We were told we had them together just to find out this...

"At check-in, I asked for a bottle of water because I was thirsty. I paid for the bottle of water with my credit card and gave the employee a $6 tip (3 new $2 bills). At checkout, I was told I owed them for a bottle of water. I told them I paid for the water at check-in, and gave a generous tip. They told me I was a liar and that I needed to pay for the water. I felt humiliated because they told me the only way they could verify my account of the payment was by reviewing video cameras. I...

"Really nice and clean room an big suite"

"El bufet malísimo muy poca variedad y el lugar un desorden y sucio, la comida muy mala, la habitación pésima el aire acondicionado suena como matraca o duermes con el ruido del aire o si lo apagas te derrites, y los 5 días nos tuvimos que bañar con agua helada"

"El servicio del hotel fue excelente, siempre limpio todo. El personal, sin excepción, fué siempre muy amable. La comida de los buffets muy variada, muchos platillos, los restaurantes de especialidades, riquísimos. La playa muy limpia y con muchas palapas, siempre encuentras palapa y camastros. La alberca de muy buen tamaño y limpia, camastros siempre disponibles. Lo único que recomendaría sería una remodelada a alas habitaciones. En general, todo excelente!!!!"