2/10 Forfærdeligt
Sanjay
26. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
1.5 out of 5 stars
Disappointing Experience @Barcelo Puerto Vallarta
Our stay @Barcelo Puerto Vallarta was a major letdown. The food selection was dismal, with limited options that left much to be desired. The service was equally poor, with staff often ignoring us and failing to meet basic expectations.
One of the most frustrating aspects was the so-called dress code for the specialty restaurants. They insisted on long pants, but this rule seemed completely arbitrary. I was forced to change out of my dress shorts, which matched my entire family's attire, into sweatpants with rips along the back. These were deemed more suitable than my neat shorts – a nonsensical policy that left me baffled and annoyed.
The resort had only one bar besides the swim-up bar, which was closed at night. This limited our options severely, and to top it off, the games room charged an outrageous $25 US for 10 tokens. When we misplaced a room key, we were told it would cost $50 US to replace it, though we luckily found it later.
Entertainment was lackluster, with shows that failed to engage the audience, except for the Michael Jackson tribute. Service at the buffet was atrocious; one night, our group of eight was completely ignored – no water, no checking in, nothing.
Overall, our stay at Barcelo Puerto Vallarta was marked by poor service, arbitrary rules, and disappointing amenities. We won't be returning and cannot recommend this resort to others.
Sanjay
Overnattede 7 nætter i maj 2024