Solterrasse

Anmeldelser af Wyndham Grand Krakow Old Town

5 out of 5
Wyndham Grand Krakow Old Town
ul. Florianska 28, Kraków, Lesser Poland

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 691 af i alt 857 anmeldelser" "
Bedømmelse på 8 − Udmærket. 132 af i alt 857 anmeldelser" "
Bedømmelse på 6 − Okay. 25 af i alt 857 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 857 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 857 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,6/10

Faciliteter

9,8/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kate

Overnattede 3 nætter i december 2023
Svar fra Błażej Żak, Guest Relations Manager den 13. dec. 2023
Dear Madam, thank you ever so much for taking the time to leave such a wonderful review! This is truly what motivates our team to improve every day. We hope to provide amazing experiences such as yours to every single guest. I hope this stay will remain an amazing memory to cherish and that you will choose us again during your next visit to Kraków! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Allan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert
Lækkert lille hotel, super beliggenhed. Personale står på spring ved henv til dem. God service !
Overnattede 1 nat i august 2023
Svar fra Bartosz Matanyj den 3. sep. 2023
Dear AllanLet us thank you for recommending Wyndham Grand Krakow Old Town Hotel, after the experience you had with us!We are extremely proud and happy to learn, that you were pleased with our location, services and the premium facilities.We truly hope that we will have the opportunity of welcoming you back soon in the near future.Best regardsBartosz MatanyjGeneral Manager

10/10 Fremragende

Patryk

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great experience, with great service. with great service. The hotel is placed in the center of the old town, and is the one of the only hotels in the old town who has a parking lot for your car on the ground.
Overnattede 4 nætter i august 2023
Svar fra Bartosz Matanyj den 15. aug. 2023
Dear PatrykThank you very much for choosing our hotel and for the high rating.We are pleased to know that you enjoyed your overall stay with us and that our team was able to make the visit memorable.On behalf of everyone at the Wyndham Grand Hotel team, I hope to have the opportunity to welcome you back soon!Best regardsBartosz MatanyjGeneral Manager

10/10 Fremragende

Rikke Feldborg

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lever op til 5 stjerner
Flot hotel med service på højt niveau. Og så den helt perfekte placering i byen.
Overnattede 2 nætter i august 2022
Svar fra General Manager den 31. aug. 2022
Dear Rikke Feldborg, Thank you for taking the time to review your recent stay here at Hotel Unicus Palace and I am so please to learn that we met your expectations. I very much hope to have the pleasure of welcoming you back in the not too distant future.On behalf of entire team here at Unicus Palace with hospitality regards,Mariusz DomanusGeneral Manager

10/10 Fremragende

Weronika

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel in Cracow
Fantastic stay, beautiful hotel, great location! Could not ask for more, and all that for what I think great price as well! Spa is included in every room/booking! Very nice staff!
Overnattede 2 nætter i maj 2022
Svar fra General Manager den 14. maj 2022
Dear Weronika, Thank you for taking the time to leave us a review. We are delighted you have enjoyed your stay and were well looked after by our team, they really do go the extra mile to ensure everything is just perfect for our guests. We hope we shall have the pleasure of welcoming you back soon at Hotel Unicus Palace. On behalf of entire team here at Unicus Palace with hospitality regards, Mariusz Domanus General Manager

10/10 Fremragende

Anders

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2022
Svar fra General Manager den 19. apr. 2022
Dear Guest, Thank you for taking the time to leave us a review. We are pleased to hear that you enjoyed your time with us and we cannot wait to welcome you back soon. On behalf of the entire team we hope you return and stay with us again soon and thank you for choosing to stay at Hotel Unicus Palace. Mariusz Domanus General Manager

10/10 Fremragende

Ann

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super lækkert hotel med en rigtig god beliggenhed .
Overnattede 4 nætter i februar 2022
Svar fra General Manager den 6. mar. 2022
Dear Ann, Thank you so very much for this excellent review. I will definitely share this review with all staff. On behalf of entire team here at Unicus Palace with hospitality regards, Mariusz Domanus General Manager

10/10 Fremragende

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Det perfekte hotel i midten af den historiske bydel og det bedste spa/pool område som familien nydte til fulde. Vi kommer HELT sikkert tilbage…
Overnattede 4 nætter i februar 2022
Svar fra General Manager den 6. mar. 2022
Dear Guest, On behalf of the entire team at Hotel Unicus Palace, we would like to thank you for leaving your amazing comment. Your kind comments concerning underground spa are greatly appreciated. We are looking forward for your next visit in the near future. On behalf of entire team here at Unicus Palace with hospitality regards, Mariusz Domanus General Manager

10/10 Fremragende

Ida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021
Svar fra General Manager den 11. nov. 2021
Dear Ms. Ida, Thank you very much for rating our hotel so positively. We look forward to welcome you again sometimes soon in near future. On behalf of entire Unicus Palace team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Fremragende

Therese

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
Freak hotel, fregat service, absolutely recommendable🇩🇰
Overnattede 4 nætter i oktober 2021
Svar fra General Manager den 25. okt. 2021
Dear Thereses, Greetings from Cracow. We thank you for taking the time to write a review of our hotel and we are delighted to learn that you enjoyed your most recent stay with us. It is always rewarding to see reviews like yours. We sincerely hope to see you again in our unique hotel. On behalf of entire Unicus Palace team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Fremragende

Anna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful family-friendly hotel
Overnattede 4 nætter i oktober 2021
Svar fra General Manager den 22. okt. 2021
Dear Ms. Anna, We can not express much words for your delightfull feedback. We are so proud being able to exceed your expectations. Your detailed carefully chosen words say it all. We can not wait to welcome you back. Thank you On behalf of entire Unicus Palace team, Aleksandar Zivkovic General Manager

10/10 Fremragende

Kristian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fremragende hotel med super god beliggenhed, lækker morgenmad og flot spaområde.
Overnattede 4 nætter i oktober 2021
Svar fra General Manager den 22. okt. 2021
Dear Kristian, Greetings from sunny Cracow. We thank you for taking the time to write a review of our hotel and we are delighted to learn that you enjoyed your most recent stay with us. It is always amazing to see reviews such as yours and it extremelly rewarding. We appreciate your detailed feedback and hope to welcome you back in the near future. On behalf of entire team, Aleksandar Zivkovic General Manager

10/10 Fremragende

Firouzeh Noor

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kan anbefales
Professionel personale og dejlig atmosfære.
Overnattede 1 nat i september 2021
Svar fra General Manager den 1. okt. 2021
Dear Valuable guest, First of all I would like to take this opportunity to thank you so much for choosing our hotel for your stay in Cracow. It is very much appreciated being able to learn, that you have enjoyed your precious time with us. As you have felt as well, everything starts with an amazing team, that we are so proud of. Our hospitality is widely known, it is part of our DNA. We sincerely hope to see you again sometimes soon in near future. On behalf of entire Unicus Palace team, Warm regards, Aleksandar Zivkovic General Manager

10/10 Fremragende

Carsten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Superior location
Great location, great breakfast. We did not use the pool area. Nice room - not the best view despite being a small suite, but still nice.
Overnattede 4 nætter i september 2020
Svar fra Kind Regards, Klaudia Capiga den 8. dec. 2020
Dear Guest, Thank you for staying with us and for taking the time to post a great rating. We hope to have a chance to host you again in the future. Kind Regards, Klaudia Capiga Unicus Palace Hotel

10/10 Fremragende

Laurits Louis

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2020
Svar fra Klaudia Capiga, Unicus Palace Hotel den 8. dec. 2020
Dear Guest, Thank you for taking the time to leave an excellent rating. Kind Regards, Klaudia Capiga Unicus Palace Hotel

10/10 Fremragende

Steen Neuchs

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i juli 2020
Svar fra Klaudia Capiga, Unicus Palace Hotel den 2. dec. 2020
Dear Guest, Thank you for making us your choice hotel while in the Kraków area. Hopefully, we will have a chance to welcome you again in the future. Kind Regards, Klaudia Capiga Unicus Palace Hotel

10/10 Fremragende

Torben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt
Skønt hotel og rigtig god service. Lækkert værelse. Ligger perfekt midt i Krakow. Snyd ikke jer selv for morgenmad - virkeligt godt. Kommer gerne igen.
Overnattede 4 nætter i juli 2020
Svar fra Jakub Peterko Hotel Unicus Palace den 11. dec. 2020
Dear Guest, Thank you for your positive opinion on the service of our hotel and the breakfasts served in our restaurant. Hopefully, we will have a chance to welcome you again in the future.

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super place
Good and friendly staff and service. The hotel is placed perfect close to old town. Very delicious breakfast. Because of Corona the hygiene was in top. Can recommend this hotel and will definitely come again.
Overnattede 3 nætter i juli 2020
Svar fra Klaudia Capiga den 26. nov. 2020
Dear Guest, We are happy that you had a pleasant stay and you enjoyed our perfect location. The highest standards of hygiene and cleanliness are our priority, which allows for the safe stay of everyone in our hotel. We look forward to welcoming you back soon. With regards, Klaudia Capiga Unicus Palace Hotel

10/10 Fremragende

Marie-Louise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk ophold
Lækkert hotel med god service. Fint spaområde. Hotellets beliggenhed er helt unik
Overnattede 4 nætter i august 2019
Svar fra Katarzyna Zemła den 21. dec. 2020
Dear Guest, Thank you very much for your kind words. We appreciate your time and consideration. And we look forward to welcome you again in our beautiful hotel, With a kind regards,

6/10 Okay

louise

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Not a 5 star hotel
My expectations for this stay were very high. Unfortunately, the hotel was disappointing. 1. The beds are VERY small. I would expect them to be bigger for a 5 star hotel. We were two people in a double bed, but it seemed more like a 1,5 person bed. The mattress was also very hard and not comfortable. However, it was clean, which is always good. 2. Some of the employees at the hotel were not very nice. For example, when going for breakfast they won’t even say good morning, but “what is your room number”. 3. The breakfast was good, BUT please be aware that they don’t use coolers for their cold cuts like salmon, ham and etc. They same food sits out all morning. 4. The walls are extremely thin. I complained about the noise from our neighbors’ tv 3 times (it went on to 1am). I asked to have our room changed but that wasn’t possible. However, they did try to help us by asking our neighbors to keep it down. 5. The pool is too cold. It’s not possible to enjoy the pool unless you are exercising. It’s way too cold to stay in without constantly moving. Because of that, the jacuzzi was overcrowded. Other than that, we did enjoy the stay. However, I would not choose to go back to the hotel again.
Overnattede 4 nætter i februar 2019
Svar fra e-commerce manager den 27. feb. 2019
Dear Louise we really appreciate feedback so we will talk with our staff. I hope good memories make you will come back to us. Please remember you are always welcome. Best regards!

10/10 Fremragende

Birgitte

pRØV DETTE HOTEL
et fantastisk hotel.God beliggenhed.VENLIGT PERSONALE SKØNNE VÆRELSER OG BADEVÆRELSER
Overnattede 3 nætter i august 2018

10/10 Fremragende

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super lækkert, men der hang et par underbukser på badeværelset fra en tidligere gæst. Ikke så lækkert

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect location
Perfekt beliggenhed - Intet at udsætte

10/10 Fremragende

omer, københavn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget centralt og rigtigt dejligt hotel
Super hotel som ligger meget centralt. Gå afstand til alt i byen.
Overnattede 3 nætter i marts 2018

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt ophold
Hotellet ligger centralt i den gamle bydel og er opført for nyligt. Operaen, hvor vi så nøddeknækkeren, lå i gåafstand fra hotellet. Der er fine badefaciliteter med jacuzzi og swimmingpool. Morgenmaden var i top.
Overnattede 3 nætter i februar 2018

10/10 Fremragende

Torben

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel i centrum
Dejligt, helt nyt hotel med fantastisk beliggenhed, i bycentrum, med gåafstand til alt. Rigtig god morgenmad, imødekommende personale, store værelser, og fint lille spa område med pool i kælderen. Masser af barer, restauranter og butikker lige uden for døren. 10 minutters gang fra Krakow Glowny med togforbindelse til lufthavnen.
Overnattede 3 nætter i oktober 2017

10/10 Fremragende

daria

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful place, with great staff, and wonderful!
Overnattede 2 nætter i april 2024

10/10 Fremragende

Angela

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is fabulous - large rooms, very convenient to the Old Town Square, and great dining options both at the hotel and around the area. Highly recommend!
Overnattede 4 nætter i maj 2024
Svar fra Błażej Żak, Guest Relations Manager den 21. maj 2024
Dear Guest, we would like to express our sincere gratitude for your glowing review of Wyndham Grand Kraków. It brings us immense joy to hear that you found our hotel fabulous, with large rooms and convenient access to the Old Town Square.We are thrilled that you enjoyed our dining options both within the hotel and in the surrounding area. Providing our guests with a memorable culinary experience is one of our top priorities, and we are delighted that we met your expectations in this regard. Thank you for recommending Wyndham Grand Kraków to other travelers. Your endorsement means a lot to us, and we are truly grateful for your support. We look forward to the pleasure of welcoming you back to our hotel in the future. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

ANTONY, SHORELINE

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property in a central location
Overnattede 2 nætter i maj 2024
Svar fra Błażej Żak, Guest Relations Manager den 13. maj 2024
Dear Guests, thank you for taking the time to share your feedback following your recent stay at Wyndham Grand Kraków. We are delighted to read your glowing review and are thrilled to hear that you had such a positive experience with us. We greatly appreciate your commendation of our property's central location. At Wyndham Grand Kraków, we strive to offer our guests the perfect blend of convenience and comfort, and we are pleased to learn that our location contributed to the enjoyment of your stay. Once again, thank you for choosing Wyndham Grand Kraków for your accommodation needs, and we hope to have the pleasure of welcoming you back in the near future. Should you require any assistance with future bookings or have any special requests, please do not hesitate to contact us directly. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Simon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A modern, well positioned hotel in the Old Town offering extremely comfortable and well appointed rooms and amenities. The excellent staff could not have been more helpful and welcoming. Highly recommended.
Overnattede 4 nætter i april 2024
Svar fra Błażej Żak, Guest Relations Manager den 30. apr. 2024
Dear Guest, thank you for choosing to stay at Wyndham Grand Kraków and for sharing your exceptional experience with us. We are thrilled to hear that you found our hotel to be modern and well-positioned in the Old Town and that you enjoyed our comfortable and well-appointed rooms and amenities. Your compliments regarding our staff's helpfulness and warmth are truly appreciated, as providing excellent service is at the core of what we do. It was our pleasure to host you, and we are delighted that you highly recommend our hotel. We look forward to the opportunity to welcome you back in the future for another memorable stay. If there is anything further we can assist you with, please do not hesitate to contact us. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Wissam

Overnattede 1 nat i april 2024
Svar fra Błażej Żak, Guest Relations Manager den 30. apr. 2024
Dear Guest, thank you for taking the time to rate your experience at our hotel. We greatly value your feedback and are pleased to see that you had a perfect stay with us. If you have any additional comments or suggestions you'd like to share, please feel free to reach out. We look forward to welcoming you back for another exceptional stay in the future. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Maciej, Laurence Harbor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Xyz
Overnattede 2 nætter i april 2024
Svar fra Błażej Żak, Guest Relations Manager den 8. apr. 2024
Dear Guests, thank you immensely for taking the time to share your experience with us on Expedia. We were thrilled to read your glowing review and learn that your stay at Wyndham Grand Kraków was nothing short of exceptional. Should your travels bring you back to Kraków, it would be our pleasure to welcome you once again to Wyndham Grand Kraków. Please do not hesitate to reach out to us if there is anything we can assist you with in the future. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Elaine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Extremely quiet hotel considering it was located approx 5 min walk from the main square and the pedestrian area is busy. Our room was spacious for 2 adults king sized bed, 2 teens in a double sofa and rollaway bed. Terrace was lovely for a drink and the staff were all very friendly and helpful. Would stay again
Overnattede 3 nætter i april 2024
Svar fra Błażej Żak, Guest Relations Manager den 5. apr. 2024
Dear Guest, thank you for sharing your experience with us. We are thrilled to hear that you found Wyndham Grand Kraków to be an extremely quiet retreat despite its proximity to the bustling main square and pedestrian area. It's wonderful to know that you enjoyed the spaciousness of your room, including the comfortable king-sized bed and accommodations for your teenagers. We're pleased that you were able to relax on the terrace and that our staff contributed to making your stay enjoyable with their friendliness and helpfulness. We look forward to the opportunity of welcoming you back for another peaceful stay in the heart of Kraków. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Jeremy S

Rejste med familie
Synes godt om: Faciliteter
We had a wonderful time at this hotel. Everything was absolutely perfect. The staff was very friendly and helpful. They made us feel very welcome. The location could not have been better and the room was exquisite. We are now planning a return trip just so we can return to the beautiful place.
Overnattede 3 nætter i marts 2024
Svar fra Błażej Żak, Guest Relations Manager den 2. apr. 2024
Dear Guest, thank you for choosing to stay at Wyndham Grand Kraków and for sharing your wonderful feedback with us. We are delighted to hear that you had a perfect experience during your recent visit and that everything exceeded your expectations. It's fantastic to know that you found our staff to be very friendly and helpful, and that they made you feel welcome throughout your stay. Providing exceptional service to our guests is a top priority, and we are thrilled that our team was able to contribute to making your stay memorable. We are pleased to hear that you enjoyed the location of our hotel and that you found your room to be exquisite. We strive to provide a comfortable and luxurious environment for our guests to relax and unwind, and we're delighted that we could meet your expectations in this regard. It's wonderful to know that you are already planning a return trip to our hotel. We can't wait to welcome you back and to provide you with another unforgettable experience. Should you need any assistance with your future booking, please do not hesitate to contact us. Thank you once again for choosing Wyndham Grand Kraków. We look forward to your return and to creating more beautiful memories together. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

LUDMILA, BROOKFIELD

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel in the heart of Old Town Krakow. Walking distance to all attractions in beautiful old Krakow. The hotel is very nice, high class. Rooms comfortable, clean. Delicious breakfast. Wonderful staff ready to help with any issue. Highly recommended !!!!
Overnattede 7 nætter i marts 2024
Svar fra Błażej Żak, Guest Relations Manager den 28. mar. 2024
Dear Guest, we sincerely appreciate your glowing review of your recent stay at Wyndham Grand Kraków. It is truly heartening to learn that you found our hotel to be beautiful, situated conveniently in the heart of Old Town Krakow, and within walking distance to the myriad attractions that adorn this historic city. Your commendation of our high-class accommodations, comfortable and pristine rooms, and delectable breakfast offerings fills us with pride. Moreover, we are delighted that our dedicated staff left a positive impression on you with their attentive service and readiness to assist with any matters that arose during your stay. Your enthusiastic recommendation means the world to us, and we are honored to have had the opportunity to contribute to your memorable experience in Krakow. Should your travels bring you back to this enchanting city, it would be our privilege to welcome you once again to Wyndham Grand Kraków. Thank you for choosing to stay with us. Warmest regards, Błażej Żak, Guest Relations Manager

8/10 Udmærket

Hans

Overnattede 2 nætter i februar 2024
Svar fra Błażej Żak, Guest Relations Manager den 27. feb. 2024
Dear Hans, thank you for taking the time to rate your stay with us. We are pleased to see that you had a positive experience, reflected in your score of 8/10. While we are glad to know that you were largely satisfied, we also recognize that there may be areas where we can improve or enhance your experience even further. We would love to hear more about your stay, including any specific highlights or areas where you feel we could make improvements. Our goal is to provide an exceptional experience for all our guests, and your feedback is invaluable in helping us achieve this. Should you choose to share more details about your visit or have any suggestions for us, please don't hesitate to get in touch. We are committed to ensuring our guests' stays are nothing short of perfect, and we welcome the opportunity to exceed your expectations on your next visit. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. Warm regards, Błażej Żak, Guest Relations Manager

8/10 Udmærket

Samuel Rhys

Synes godt om: Overnatningsstedets tilstand og faciliteter
Perfect location and modern hotel.
Overnattede 3 nætter i februar 2024
Svar fra Błażej Żak, Guest Relations Manager den 26. feb. 2024
Dear Guests,Thank you for your feedback! We're delighted to hear that you found our hotel to be in a perfect location and appreciated its modern amenities. Your satisfaction is important to us, and we hope to welcome you back for another great stay in the future. If there's anything specific we can improve upon to earn that perfect 10, please don't hesitate to let us know.Warmest regards,Błażej ŻakGuest Relations Manager

8/10 Udmærket

Christina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel and rooms are beautiful, located in the middle of shops, restaurants, bars, and walkable to many attractions. The reception staff is young and their English is adequate unless you have an issue, then they struggle with explanations or directions. We booked a spa package for 2 at the upstairs reception because there was no one at the spa reception, and when we arrived there was only one massage room. They could only do one person but we were never told that by them when they earlier had to rebook our reservation. Very disappointing to excitedly get into our robes and go down to the spa only to find we had to go back to our room and dress for something else to do. The tv (very important to Americans) had about 5 channels and none were in English, no movies to relax to. No VIP access as promised by Expedia, weren’t offered champagne reception or anything else. If it were run by more seasoned staff it may have been a better experience.
Overnattede 3 nætter i februar 2024
Svar fra Błażej Żak, Guest Relations Manager den 21. feb. 2024
Dear Guests,Thank you for sharing your experience at Wyndham Grand Kraków Old Town Hotel. It's great to hear that you found the hotel and rooms beautiful, and that its location was convenient for exploring the city's attractions, shops, restaurants, and bars.However, I'm sorry to hear about the challenges you faced with the reception staff's ability to assist effectively, especially when it came to booking spa services. It's disappointing that the communication regarding the spa reservation and facilities fell short of expectations. Your feedback regarding the limited TV channels and the lack of VIP access is duly noted, and I understand how this could impact your overall experience, particularly for international guests.Your comments regarding the need for more seasoned staff are valuable, and I'm sure the management will take them into account to improve the service quality for future guests. Your feedback helps the hotel understand areas for improvement, and I hope they take proactive steps to address these issues.Despite the setbacks, I hope you were still able to enjoy your time in Kraków and that the hotel's amenities and location contributed positively to your overall stay. Thank you again for sharing your feedback, and we hope to welcome you back in the future with an improved experience.Kindest regards,Błażej ŻakGuest Relations Manager

8/10 Udmærket

Robert, Littleborough

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location for seeing Krakow. Everything in walking distance. The spa is amazing ! Rooms are clean and spacious. The only downside is the noise that comes from the bar/club opposite until early hours of the morning. TV in room could do with more English channels only had Euro News and no connection for Netflix etc overall a great hotel and would defo recommend
Overnattede 3 nætter i februar 2024
Svar fra Błażej Żak, Guest Relations Manager den 16. feb. 2024
Dear Guests,Thank you for taking the time to share your experience with us! We're delighted to hear that our hotel's location was perfect for exploring Krakow on foot and that you enjoyed our amazing spa facilities. Clean and spacious rooms are essential for a comfortable stay, and we're glad to hear that we met your expectations in this regard.We apologize for any inconvenience caused by noise from the nearby bar/club. We understand how important a peaceful night's sleep is, and we'll do our best to address this issue to ensure a more restful experience for our guests in the future.Your feedback regarding the TV channels is valuable to us. We'll certainly take it into consideration as we strive to improve our amenities and cater to the preferences of all our guests.Thank you for recommending us despite these minor inconveniences. We hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warmest regards,Błażej ŻakGuest Relations Manager

10/10 Fremragende

Nick

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Błażej Żak, Guest Relations Manager den 28. mar. 2024
Dear Guest, thank you for your perfect rating! While we are delighted to see that you had an exceptional experience during your stay, we would greatly appreciate any additional feedback you may have to further enhance our services and facilities. Your satisfaction is our utmost priority, and we strive to continually improve to ensure all our guests have memorable stays. We hope to have the pleasure of welcoming you back in the future. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Sean

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very beautiful with possibly the most comfy bed I’ve ever slept in whilst being away on holiday. Really good location and nothing was too much for the staff, super helpful and super friendly! Will definitely return 😁
Overnattede 4 nætter i februar 2024
Svar fra Błażej Żak, Guest Relations Manager den 12. feb. 2024
Dear Guests,Thank you for your feedback, and we're thrilled to hear that you had such a positive experience during your stay with us!We're delighted that you found our hotel beautiful and enjoyed the comfort of our beds. Providing a comfortable and restful experience for our guests is always a top priority.It's also fantastic to hear that our location suited your needs and that you found our staff to be super helpful and friendly. We take pride in delivering exceptional service, and we're glad to hear that we met your expectations.We can't wait to welcome you back on your next visit. Thank you for choosing Wyndham Grand Kraków, we look forward to hosting you again soon!Warmest regards,Błażej ŻakGuest Relations Manager

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely clean hotel. Great pool and spa. All the staff are very friendly . Great location near to the main square Our room was overlooking the street so was a little noisy until the early hours.
Overnattede 3 nætter i februar 2024
Svar fra Błażej Żak, Guest Relations Manager den 12. feb. 2024
Dear Guests,Thank you for sharing your experience with us.We're thrilled to hear that you found our hotel to be lovely and clean, with excellent pool and spa facilities. Our team takes great pride in providing friendly and attentive service to our guests, so it's wonderful to know that you had a positive interaction with them.We're sorry to hear that the noise from the street affected your stay. We understand the importance of a peaceful environment for a good night's rest and will certainly take your feedback into consideration as we strive to improve our guests' experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more peaceful stay.Kindest regards,Błażej ŻakGuest Relations Manager

10/10 Fremragende

MISS PERI

Overnattede 4 nætter i januar 2024
Svar fra Błażej Żak, Guest Relations Manager den 27. feb. 2024
Dear Madam, thank you immensely for awarding us a perfect score! We are absolutely thrilled to see that you had such a wonderful experience with us. Your satisfaction is our top priority, and a 10/10 rating is a clear indication that we have met and hopefully exceeded your expectations. We strive to make every aspect of our guests' experiences memorable, from the comfort of our rooms to the quality of our services and facilities. It's heartening to see that our efforts have resonated with you. We would love to welcome you back in the future for another exceptional stay. If there's anything specific that you enjoyed or if you have suggestions on how we can make your next visit even more remarkable, please do not hesitate to share. Thank you once again for choosing us and for taking the time to leave a rating. Your feedback is invaluable to us. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

George

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Błażej Żak, Guest Relations Manager den 17. jan. 2024
Dear Guests, thank you for taking the time to share your wonderful review and for giving us a perfect 5/5! We are absolutely delighted to hear that you had such a fantastic experience during your stay at our hotel. It's incredibly rewarding to know that we met or exceeded your expectations in every aspect. Providing top-notch service, a comfortable environment, and creating memorable experiences for our guests are always our top priorities. We look forward to the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you loved about your stay, please feel free to share it with us. Your feedback is invaluable. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Renate

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Błażej Żak, Guest Relations Manager den 10. jan. 2024
Dear Madam, thank you for taking the time to express your opinion about your recent stay with us. We are glad you had a wonderful stay. Please be assured that at Wyndham Grand we do our best to make every guest feel comfortable and enjoyable. We look forward to welcoming you back soon! Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Marcin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Błażej Żak, Guest Relations Manager den 10. jan. 2024
Dear Guest, thank you ever so much for taking the time to leave such a wonderful review! This is truly what motivates our team to improve every day. We hope to provide amazing experiences such as yours to every single guest. I hope this stay will remain an amazing memory to cherish and that you will choose us again during your next visit to Kraków! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stay in this place and you will love Krakow
Steps away from Market Square with excellent staff and service,bars and restaurants are around a corner and that is all people should know. Beautiful place and beautiful hotel
Overnattede 3 nætter i december 2023
Svar fra Błażej Żak, Guest Relations Manager den 10. jan. 2024
Dear Sir, thank you for taking the time to share your impressions of your stay at Wyndham Grand Kraków. I'm delighted to see you have enjoyed your experience with us. Reviews such as yours are what truly motivates our team and your experience is what we hope to achieve for every single guest. Once again, on behalf of our whole team, big thank you, and hopefully see you again soon! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Fremragende

Katarzyna

Overnattede 4 nætter i januar 2024

8/10 Udmærket

ricardo

Rejste med familie
Synes godt om: Service og personale
Muy básico hotel
Muy bien ubicado el hotel cerca de la plaza central, hotel basico en servicio de restaurante y comodidad, nada excepcional.
Overnattede 3 nætter i december 2023
Svar fra Błażej Żak, Guest Relations Manager den 3. jan. 2024
Dear Sir, Thank you for your kind words. We are glad you enjoyed your stay at our hotel and found our hotel and SPA delightful. We hope to welcome you back in the future. Thank you for taking the time to share your experience with us. Warmest regards, Błażej Żak, Guest Relations Manager