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Anmeldelser af Hyatt Vacation Club at Sunset Harbor, Key West

3.5 out of 5
Hyatt Vacation Club at Sunset Harbor, Key West
200 Sunset Lane, Key West, FL

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 124 af i alt 228 anmeldelser" "
Bedømmelse på 8 − Udmærket. 49 af i alt 228 anmeldelser" "
Bedømmelse på 6 − Okay. 28 af i alt 228 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 228 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 228 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Danielle

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location - not to far of a walk from Duval Street and the action but tucked away just enough to be able to have some peace!
Overnattede 1 nat i april 2024

6/10 Okay

Elizabeth

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Were not very accommodating. Nor friendly. Very hard to find address was confusing.
Overnattede 1 nat i april 2024

10/10 Fremragende

Nadine

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, will visit again!
Overnattede 2 nætter i marts 2024
Svar fra Ryan den 8. apr. 2024
Thank you, Nadine, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Fremragende

Joseph

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
5 Stars! Very close to everything. Great rooms
Overnattede 1 nat i januar 2024
Svar fra Rosa den 29. feb. 2024
Thank you so much, we really appreciated your comments and hope to see you again.

10/10 Fremragende

Brian

Synes godt om: Rengøring, værelsets komfort
Very clean well managed property. Will definitely be back
Overnattede 2 nætter i februar 2024
Svar fra Ryan den 19. feb. 2024
Brian, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

6/10 Okay

karen

Synes godt om: Rengøring
Ok
Nice room but small and loud. The shades had to be closed because of a lot of foot traffic near the building. It was ok, clean. Even with the hotel rates being so high i was still charged for parking.
Overnattede 2 nætter i januar 2024
Svar fra Ryan den 2. feb. 2024
Hey Karen, thanks for the review! Glad you found the room clean and comfortable, even if it was smaller than expected. We understand the street noise could be disruptive and appreciate you letting us know about the window shades. We're exploring improvements for better noise insulation. Regarding parking, we acknowledge your feedback and apologize if the high rates weren't clearly communicated upfront. We're committed to fair pricing and transparency and will revisit our communication strategy. We hope you'll give us another chance for a quieter, more relaxed stay with clear parking information!

6/10 Okay

Kevin

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Property was clean. We arrived a little early and the room was not ready. We had a fun time walking around but when 4 pm came, no call so I called to see if the room was ready and it was not!
Overnattede 1 nat i januar 2024
Svar fra Ryan den 24. jan. 2024
Hey Kevin, thanks for the review! Glad you found the property clean. So sorry your room wasn't ready at check-in - no excuse for that! We're reviewing procedures to avoid future delays. Hope you still had a fun time exploring, and welcome back anytime!

2/10 Forfærdeligt

Yoshiro

Overnattede 2 nætter i december 2023
Svar fra Ryan den 29. dec. 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

10/10 Fremragende

Laura

Rejste med partner
Synes godt om: Rengøring
Overnattede 1 nat i december 2023
Svar fra Rosa den 11. dec. 2023
Thank you so much we really appreciated your commentshappy Holidays.

4/10 Dårligt

Paul

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
It was difficult to find someone to get us into her room due to the fact that the flight was delayed. Had to check into another hotel for that evening until the following morning. Is very inconvenient and lost a days stay
Overnattede 3 nætter i november 2023
Svar fra Ryan den 22. nov. 2023
Thank you for sharing your experience, Paul. We apologize for the inconvenience you faced in finding someone to access your room due to the delayed flight. Losing a day of stay is certainly frustrating, and we regret the impact it had on your experience. We'll use your feedback to improve our procedures and ensure a smoother check-in process in similar situations. We appreciate your understanding!

10/10 Fremragende

Courtney

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Great rooms! Great location!
Overnattede 1 nat i november 2023
Svar fra Rosa den 6. nov. 2023
Thank you so much for taking your time and we really appreciated your comments, was a pleasure having you at Sunset Harbor

6/10 Okay

Matthew

Synes godt om: Rengøring
Overnattede 1 nat i september 2023
Svar fra Ryan den 26. okt. 2023
Hi Matthew, we appreciate your feedback. We'd love to hear more about your experience and any suggestions for improvement if you're willing to share. Your input is important to us.

6/10 Okay

Randall, Miami

Rejste med partner
Check out at 10, never have I experience this, old property, bad smell , too expensive for what you get
Overnattede 1 nat i oktober 2023
Svar fra Rosa den 20. okt. 2023
Good morning, This is Rosa at Hyatt Sunset Harborwhen you get a moment can you give your name and room number so i can search for your reservation, PleaseThank you

10/10 Fremragende

Peter

Overnattede 1 nat i oktober 2023
Svar fra Ryan den 8. nov. 2023
Thank you, Peter, for your review. We appreciate your positive rating. If you have any specific comments or suggestions, please feel free to share them with us.

8/10 Udmærket

alejandro

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra David den 6. sep. 2023
Thank you for your review.

10/10 Fremragende

shivinder

Synes godt om: Rengøring, værelsets komfort
Amazing stay, accommodating staff and very clean
Overnattede 2 nætter i september 2023
Svar fra Rosa den 4. sep. 2023
Thank you so much for your commentsAlso thank you for staying with Hyatt Sunset Harbor.Hope to see you again.Thank you

10/10 Fremragende

Bettina

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great property close to all the action. Clean and well kept.
Overnattede 1 nat i august 2023
Svar fra David den 21. aug. 2023
Thank you for the great review.

10/10 Fremragende

amélie

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i august 2023
Svar fra David den 21. aug. 2023
Thank you for the excellent review.

8/10 Udmærket

Chelsea

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, great pool, beautiful bathroom, great stay except the walls are very thin and the doors open to the outside (street). All the noises from other rooms, and outside atmosphere prevented us from having a good night sleep. I'm sure that if our room was facing the pool it would have been a much nicer experience. Also, a 10am check out at a vacation destination seems a little excessive, no one does that.
Overnattede 1 nat i august 2023
Svar fra David den 21. aug. 2023
Thank you for your review and feedback.

4/10 Dårligt

Charles

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The property was old and not well maintained. The room was n ot what we expected for the price. Will not return.
Overnattede 2 nætter i august 2023
Svar fra David den 21. aug. 2023
Thank you for your review and feedback.

10/10 Fremragende

Alberto J

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Walking distance from the heart of party area key west
Overnattede 1 nat i juli 2023
Svar fra David den 1. aug. 2023
Thank you for your review and feedback.

6/10 Okay

Robert

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023
Svar fra David den 1. aug. 2023
Thank you for your review.

10/10 Fremragende

Tracy, Ocala

Overnattede 2 nætter i juli 2023
Svar fra David den 8. aug. 2023
Thank you for your review.

10/10 Fremragende

Jerry

Synes godt om: Rengøring, værelsets komfort
Very nice but missing for it's price
Just a short two day trip. You park across the street at in the parking ramp. Hotel is beautiful. I just wish it had more available. Store, Restaurant or even Spa.
Overnattede 2 nætter i juli 2023
Svar fra David den 19. jul. 2023
Thank you for your review.

10/10 Fremragende

Carlos

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 3 nætter i juli 2023
Svar fra Rosa den 9. jul. 2023
Thank so much you appreciated your review during your stay hope to see you again.From all your Sunset Harbor Staff.

10/10 Fremragende

Kerri

Overnattede 1 nat i juni 2023
Svar fra David den 4. jul. 2023
Thank you for your review.

10/10 Fremragende

Jerome

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra David den 24. maj 2023
Thank you for your review. We look forward to your next stay with us.

10/10 Fremragende

NANCY

Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i februar 2023
Svar fra Greg den 6. mar. 2023
Thank you for your review.

4/10 Dårligt

Nicole

Rejste med partner
Synes godt om: Rengøring, faciliteter
They did not tell us how to use the parking card and we got stuck in line and ended up paying them and the garage for parking bc we had a line of people and so parking cost me a little over 100.00
Overnattede 1 nat i januar 2023
Svar fra Greg den 6. mar. 2023
We are sorry for the challenges with the parking card. We have shared your feedback with the leadership team to try to prevent the concerns in the future.

10/10 Fremragende

Sonya K

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Property is very well maintained and staff is excellent. How’re more should be done to disclose all of the xtra taxes and fees that are added to the bill when you are booking.

10/10 Fremragende

Bryan C

10/10 Fremragende

preston

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful property close to everything. Very quiet. Next to the water. Beautiful sunset views.
Overnattede 6 nætter i december 2022
Svar fra Rosa den 29. jan. 2023
Thank you so muchwe hope to see you soon.

6/10 Okay

Cassia

Synes godt om: Rengøring, værelsets komfort
Parking was $25 per day, my room faced the garage, no bar or restaurant, noisy from early morning (leaf blower, truck making U-turn, people walking on wood floor outside the room). Employees are always the best asset. Very pleasant staff.
Overnattede 2 nætter i december 2022

8/10 Udmærket

Catherine

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly, comfortable property.
Overnattede 2 nætter i oktober 2022

10/10 Fremragende

Yandy

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
A bit pricey it, but location is great, so the pool and the view
Overnattede 1 nat i august 2022

10/10 Fremragende

Steven

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We were extremely happy with the unit, is not a new building but it is well maintained and everything working perfectly. We had a nice view of the water and were able to see a cruise ship on the last day. It is conveniently located and was easy to walk everywhere. We will definitely stay here again.
Overnattede 2 nætter i august 2022

10/10 Fremragende

Stacey, Saint Clair

Overnattede 1 nat i juli 2022

8/10 Udmærket

Yamillette

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2022

8/10 Udmærket

Gennalyse

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i juni 2022

10/10 Fremragende

James

Overnattede 2 nætter i juni 2022

10/10 Fremragende

Stephanie

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Location was amazing, pool was great, room was spacious and had everything we needed
Overnattede 2 nætter i juni 2022
Svar fra Ann den 14. jun. 2022
Thank you for your review! We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 Udmærket

Christopher

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Make sure you get a balcony view room.
Overnattede 4 nætter i juni 2022
Svar fra Ann den 14. jun. 2022
Thank you for your review! We are so glad you enjoyed your stay with us!

2/10 Forfærdeligt

Moriah S

Synes ikke om: Rengøring
Overnattede 1 nat i juni 2022
Svar fra Resort Management den 4. jun. 2022
Thank you for your review. We will take your feedback to our teams and strive to provide a better experience for all guests.

6/10 Okay

Helga

Overnattede 1 nat i maj 2022
Svar fra Resort Management den 4. jun. 2022
Thank you for your review. We will take your feedback to our teams and strive to provide a better experience for all guests.

10/10 Fremragende

Jennifer

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2022

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i april 2022
Svar fra Resort Management den 4. jun. 2022
Thank you for your review! We are so glad you enjoyed your stay with us!

10/10 Fremragende

Mark

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2022

10/10 Fremragende

Sheila

Overnattede 2 nætter i april 2022

10/10 Fremragende

jason

Synes godt om: Rengøring, værelsets komfort
Great place to stay!!!!
Lovely place to stay right on the harbor. Perfect place to watch the sunset! My first trip to Key West. The room was excellent! The pool was nice. The staff was helpful with suggestions where to eat etc. I’ll be back!
Key Lime pie by the pool
Overnattede 1 nat i april 2022

10/10 Fremragende

Julie

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We were pleasantly surprised when we arrived early and were able to check in right away. The front desk staff was helpful and friendly. The property is well maintained. Our studio room was clean although showed some wear and tear. The bathroom was freshly remodeled and nice. I would definitely stay at this property again. The location was within walking distance to everything so we didn’t need to rent a car or golf cart. The pool area was nice and not crowded so we never had difficulty finding chairs. We were very happy with our stay and would definitely stay again!
Overnattede 1 nat i april 2022