Hotel ved Embrun Station, Kensington

"The Tower Hotel At check-in, the focus seemed to be on selling early check-in for £30 per person rather than welcoming guests or informing us about the hotel facilities. We were initially given a room that did not match the photos we booked from. The only reason we chose this hotel was for the Tower Bridge view. After complaining, we were moved to a suite with only a partial bridge view and a view of the hotel roof. The suite was large but extremely worn. Walls and woodwork need repainting, furniture is heavily used, cabinet doors stick or are falling off, lamps hang crooked or do not work, and both TVs are improperly installed. The kitchen has no pots or pans, the minibar selection is minimal, and the refrigerator did not work. Water pressure is very low, the mixer tap is defective, and the shower rail is loose. There are no modern power or USB outlets, but there are still fax and modem sockets in the wall. A technician could not fix the dripping tap, and housekeeping unlocked the door and entered the room simply to ask if we had checked in that day. A manager acknowledged the hotel is in need of renovation. We were given a working refrigerator and promised vouchers for dinner and £50 per person for drinks. However, when we dined, we were told the allowance was only £70–80 total, and we still had to pay the remaining £21.92 (including a 13.5% service charge) on a £101.92 bill — despite paying £300 per night for the stay. Based on this experience, I would not recommend"

"Dårlig bartender Dårligt lille værelse- ingen dør til badeværelset "

"Meget fint og centralt hotel. En anelse lydt ud til gangen og gaden dog."

"Vi nød opholdet i dette fine moderne hotel i et skønt fredeligt og smukt område. Lækre senge, og håndklæder. Personalet hjalp os da vi manglede en adapter. Vi vil meget gerne komme igen. Tak til Shafrat og de to unge damer, som var der de dage vi var der. Fire dage i alt "

"Alt var bare OK Famtastisk value4money"

"Så mange søde og hjælpsomme ansatte. Ikke en finger at sætte på noget.. virkelig dejligt sted som får mine bedste anbefalinger"

"God beliggenhed. Rent. Nogenlunde morgenmad. Kaffemaskinen virkede stort set aldrig. Kvalitet af mad var ikke imponerende, men ok udvalg. Godt udvalg af drikke på værelserne. Larmende en del både fra gade, værelsesgang (dårlig lydisolering) og i spisesal (høj musik og snak fra mange mennesker). Rart personale hel vejen rundt, dog var én tjener meget irriterende, da hun mest af alt var optaget af at få folk til at rate hende. "

"Ganske udmærket hotel. Pris og kvalitet hænger sammen. Der var rent over alt. Havde et familieværelse med 4 enkeltsenge, og det fungerede fint. Stort badeværelse med kar og brus. Morgenmad var inkluderet i prisen, og pigerne var hurtige til at ekspedere. Der var te og kaffe og elkedel på værelset. Personalet i receptionen var effektive og venlige og hjælpsomme. Baren brugte vi ikke."

"Virkelig fin Morgenmad, yderst børnevenligt og masser af karakterer der render rundt klædt ud og vil snakke med børnene - helt igennem fantastisk"