After reading all of the positive reviews, I was excited to spend my last days in Phuket at the OZO. The property itself is beautiful and well-maintained. I booked a family suite for my family of four and was disappointed in how small the accommodation was and that there was only one bathroom. It felt like we were on a cruise ship. Also, there were no amenities offered in-room besides shampoo, soap and shower gel. Upon check-in, we had a conditioning shampo in the shower which was much needed after time in the pool and ocean, but it vanished on the second day through the remainder of our stay. The front desk did not have any on hand and housekeeping was unable to help so I had to use the new bottle that was put in the room which looked, smelled and felt exactly like the shower gel. I would expect more from a hotel touting itself as a 5-star resort. Staff were friendly but poolside service was atrocious. It was difficult to order food and drinks and most days we ended up going off property. The one day we stayed, the order took forever and took several attempts to get it right. Other than movies every evening, I’m not sure what exactly makes this resort so “family friendly” besides the bunk beds in the second room. We stayed at several properties throughout Bangkok that did wonderful things for our kids such as sharing stories, gifting them keepsakes and overall, just talking to them. With so many choices, I would not return.