Overall, we had a good experience at this hotel. The rooms in the Family Selection area are nice; they look recently renovated. You get butler service almost all day — some are efficient, others not so much. At times, it feels like you’re talking to bots, as the responses via WhatsApp are very automated. But in general, they do help you schedule restaurant reservations, transportation, room service requests, or guides.
The facilities are beautiful and the entertainment is on another level — mostly live music, DJs, shows, etc. Definitely worth it. If you get the chance, go to Bravo D&D — you definitely get what you pay for: excellent service, quality food, and extraordinary mixology.
As for restaurant reservations, we had one not-so-great experience with the service at El Dorado, but the others were generally good to average. Regarding the buffets, the most complete one is La Hacienda. The others either lack good service or food variety.
I think the biggest issue throughout the entire hotel is the waitstaff. Most of them are not quick; dirty dishes can pile up on your table and no one comes to clear them. I don’t want to generalize because we also had some very good experiences… NOTE: for some reason, we noticed that the women provided much better service.
Applause for the mixology at the Brazilian restaurant and Bravo D&D, and a special mention to Gerardo (E-butler) and Mauricio (on-site butler), who helped us a lot.
