Hoteller nær James River

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Property was well kept"

"Great hotel typically a Hilton traveler, but Marriott maybe my next choice!"

"Silly and unprofessional check in. Very slow "

"The front staff was amazing!!! Justin and Moses, the front staff members, were very helpful. They cared about our stay and ensured we were well taken care of. They deserve a raise!!! Hotel overall is quiet! Great location. It is very close to many areas. Parking is truly available onsite. There is a parking garage, for lower vehicles, and outside parking for larger/taller than 6 feet vehicles. Clean hotel room. The beds are comfortable. Lovely hotel!"

"Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go."

"Pros: Good Location/Nice Amenity/Extra Large Room/Excellent Food in the Restaurant/Wheel Chair Was Provided/Buffet Breakfast was delightful Cons: Poor Services (no extra bedding for the sofa bed - my elderly mom was cold while sleeping during the first night; the safe is locked - not operational) Poor Maintenance (the bathroom had no proper ventilation; the bathroom door is jammed with extreme loud noise when opening it each time; water station is not operational in the gym) Poor Housekeeping...

"This is a great hotel with wonderful, helpful staff and excellent location."

"Clean, well maintained, helpful staff, shopping and restaurants nearby, convenient to major highways, reasonably priced."

"They are pretty much the only place in the area was an outdoor swimming pool for less than $100 a night. That being said, we overlooked the rude staff, and the fact that the rooms were only half-heartedly cleaned, and the criminal casing of rooms that the personnel were obviously a part of.... But a total infestation of cockroaches was the last straw. Pool or not, we will never stay there again!"