Hoteller nær Belle Isle

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"We were rather disappointed with our on-night stay, to be honest. We were expecting more from staying at an Omni Hotel. The room had a bad smell from the carpeting. The mattress sagged, and the bedding was only a thin woven blanket between flat sheets, not unlike the kind you get at the ER. The bathtub drain was clogged. We told reception staff about the clogged drain during check-out, and they took $20 off our bill."

"I always enjoy a Marriott stay. The only thing is, I wished it had better breakfast options to choose from. Otherwise Marriott is it for me."

"Good location and view of the city though I don’t sleep with night lights."

"Silly and unprofessional check in. Very slow "

"Room was dark especially the bathroom but otherwise ok."

"The staff was great. The property is not in great condition. My shoes stuck to the floor of our room. Thank goodness it wasn't crowded as parking would be difficult. "

"On our way to the hotel, we received a call that our room would not be ready on time. Upon arriving, we had assumed parking would be free as the hotel is over a parking garage, but were told that we would have to use the parking lot across the street (23$/8hr) or the valet service who owned the garage(51$). We ending up using the valet service and the gentleman from PNC were extremely friendly and helpful. The front desk staff were less friendly. Everyone seemed in a rush to get things done....

"We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future."

"Harry is absolutely wonderful, he greets you at the front desk.He's very nice. "

"Clean room, courteous staff, good breakfast "

"Yes my dogs loved the property! When we arrived we tried to check in early and the night shift guy was very rude! I showed him that I had a reservation and he stated and I quote “ I don’t give no damn about no reservation.” But the morning crew was everything above amazing."