Udendørsområde

Anmeldelser af The Alpine House

4 out of 5
The Alpine House
285 N. Glenwood Street, Jackson, WY

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 379 af i alt 557 anmeldelser" "
Bedømmelse på 8 − Udmærket. 119 af i alt 557 anmeldelser" "
Bedømmelse på 6 − Okay. 35 af i alt 557 anmeldelser" "
Bedømmelse på 4 − Dårligt. 18 af i alt 557 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 6 af i alt 557 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

8,2/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

Mahesh

Rejste med partner
Limited parking, bed very soft, i could feel the springs
Overnattede 1 nat i maj 2024

10/10 Fremragende

Karen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved the wood floors, the convenient location and the superior quality of the breakfast !
Overnattede 4 nætter i maj 2024

6/10 Okay

Kimberly

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was slow and cold. There was nno refrigerator in the rooom. Lots of stairs and no elevator. Weeds all in flower beds. Had potential but unkept
Overnattede 3 nætter i maj 2024

6/10 Okay

Karen

Forretningsrejsende
Location is great. I expected a fabulous place based on reviews. It needs major updating. Rooms small. Not even a bottled water without a charge. Front desk was only there until 5. People that had reservations couldn’t leave a message as voice mail full and no front desk person to help. Very disappointed
Overnattede 1 nat i maj 2024

6/10 Okay

Rodney

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Our room needed a good cleaning including being swept and mopped. It was nice to have breakfast being supplied, but it was greasy. The whole inside property needed sprucing up and the worn out mattresses replaced.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Sheahahn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i april 2024
Svar fra Chris den 9. maj 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

8/10 Udmærket

Jose

Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Did not like that it is understaffed,but I feel that it's probably because of the season?
Overnattede 3 nætter i april 2024
Svar fra Chris den 9. maj 2024
Thank you for taking the time to write such a wonderful review, so glad you enjoyed your stay a second time around. We can wait to make your next stay just as great! Once again thank you and we look forward to seeing you again very soon..

10/10 Fremragende

Viktoriia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay, service outstanding. Breakfast was very nice serve.
Overnattede 1 nat i april 2024
Svar fra Chris den 9. maj 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

10/10 Fremragende

Luke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Chris den 9. maj 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

8/10 Udmærket

Shannon

Rejste med partner
Synes godt om: Rengøring, service og personale
The house was just average. Pulling up to the property and going inside to the lobby it’s a beautiful place. Once you get into your room..meh. Really outdated and extremely small. Our room didn’t have a balcony like the picture shows, not many plugins for your electronics etc. It was basically just Okay.
Overnattede 1 nat i april 2024
Svar fra Chris den 9. maj 2024
Thank you for taking the time to write a review, we appreciate your feedback. We take great pride in our property and the service we provide. I apologize for any inconvenience you may have experienced and hope it does not deter you from staying at The Alpine House in the future. Once again thank you and we look forward to serving you again in the near future.

10/10 Fremragende

MARIA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Chris den 9. maj 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

2/10 Forfærdeligt

Troy

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Chris den 9. maj 2024
Thank you for providing feedback about your recent visit to The Alpine House. I have shared this feedback with our team so that these issues do not happen again in the future. However, we would still like to make up for your disappointing experience. Please see your direct messages so we may continue our conversation and hope to win you back as a guest.

8/10 Udmærket

Ben, Aragon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoy staying at the Alpine house because of the location and quietness of the area,
Overnattede 4 nætter i marts 2024
Svar fra Chris den 7. apr. 2024
Thank you for taking the time to write such an excellent review. We are glad you enjoyed your stay and found our property comfortable. Once again, thank you, and we look forward to seeing you again soon.

10/10 Fremragende

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location to walk into town. Excellent breakfast included with room.
Overnattede 8 nætter i marts 2024

8/10 Udmærket

Victoria

Synes godt om: Rengøring, service og personale
I liked the location and cleanliness
Overnattede 5 nætter i februar 2024
Svar fra Chris den 7. apr. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your stay. We look forward to welcoming you back soon.

10/10 Fremragende

Karl, San Diego

Overnattede 1 nat i februar 2024
Svar fra Chris den 9. maj 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

4/10 Dårligt

Ronen

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Chris den 23. feb. 2024
Thank you for taking the time to write a review. Your feedback is important to us. We apologize for any inconveniences you may have experienced during your stay and hope you consider us on your next visit. We would like to have another opportunity to improve on your past stay.

8/10 Udmærket

Ray

Rejste med partner
This hotel has the potential to be 5* a lovely building and common areas. But everything needs a little bit of modernization and repair. Every bit of furniture seems to wobble. Otherwise a great little hotel in a fabulous location.
Overnattede 6 nætter i februar 2024
Svar fra Chris den 23. feb. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your entire stay. We look forward to welcoming you back soon.

8/10 Udmærket

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great central location in Jackson
Love having a cooked to order breakfast
Overnattede 7 nætter i februar 2024
Svar fra Chris den 23. feb. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your entire stay. We look forward to welcoming you back soon.

8/10 Udmærket

Tammy

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Liked sauna no hot tub
Overnattede 1 nat i januar 2024
Svar fra Chris den 23. feb. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your entire stay. We look forward to welcoming you back soon.

8/10 Udmærket

JoEllen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i januar 2024
Svar fra Chris den 23. feb. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your entire stay. We look forward to welcoming you back soon.

10/10 Fremragende

Ben, Aragon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfast each morning.
Overnattede 5 nætter i januar 2024
Svar fra Andrea den 14. jan. 2024
Hi Ben! We are thrilled to hear you enjoyed your stay at the Alpine House. We agree the breakfast is fantastic! If there is anything we can do to make your next stay even better, please do not hesitate to reach out!

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2024
Svar fra Andrea den 14. jan. 2024
Hi John! We are thrilled to hear you enjoyed your stay at the Alpine House. If there is anything we can do to make your next stay even better, please do not hesitate to reach out!

10/10 Fremragende

Natalie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnighter
Great little hotel close to everything. Friendly staff, clean rooms. Only remark would be to see the beds upgraded. Very springy & not the most comfortable.
Overnattede 1 nat i december 2023
Svar fra Andrea den 14. jan. 2024
Hi Natalie! We are thrilled to hear you enjoyed your stay at the Alpine House and that you had a great customer service experience. I will share your review with my team! We also appreciate your feedback and will pass your suggestions about the bed along as well. If there is anything we can do to further improve your next stay, please let us know!

8/10 Udmærket

Jarod

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Very cute unique place to stay. Nothing like a standard hotel room. The bed wasn’t super comfortable and it was very noisy. The shower had a lot of mold in the caulking around the edges which was kinda gross. But everything else was okay. Checking in after 5pm was kinda weird. Felt bad that the girl had to drive over from another property. But she was very kind and sweet. Gave amazing restaurant recommendations. The included breakfast was amazing. Made to order. Fresh. Everything was flavorful and definitely made with love. Overall a good experience.
Overnattede 1 nat i november 2023
Svar fra Ally den 22. nov. 2023
Thank you for your feedback, Jarod. We appreciate your honest review of your stay at the Alpine House and are glad that you had a good time. I will pass along your feedback to housekeeping regarding the room. Overall, we are glad you enjoyed your stay with us. Our breakfast program is one of the things that sets us apart from other hotels. We hope that you choose to stay with us again on your next trip to Jackson Hole!

10/10 Fremragende

Teresa Hayles

Overnattede 3 nætter i oktober 2023
Svar fra Andrea den 14. jan. 2024
Hi Teresa! We are thrilled to hear you enjoyed your stay at the Alpine House. If there is anything we can do to make your next stay even better, please do not hesitate to reach out!

6/10 Okay

Patrick

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Great location, needs a little work.
A great location and very friendly. We had a double room and the cleanliness of the floors were suspect and the beds need to be upgraded. Overall value is good for the location. Would like to see a few updates but keep the value.
Overnattede 2 nætter i november 2023
Svar fra Ally den 16. nov. 2023
Thank you so much for your feedback, Patrick! We will absolutely take these comments into consideration, and are glad to hear that you recognize the charm of our little hotel! We hope to see you again in the future.

10/10 Fremragende

Fred

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Took a chance and it paid off. Nice place.
Nice location in town. Could walk about anywhere you needed to go for eating and just walking. Comfortable though a bit small in the room. If they keep the breakfast service that we had while there in Oct., I'll be back. It was a highlight for sure.
Overnattede 6 nætter i oktober 2023
Svar fra Ally den 16. nov. 2023
Thank you, Fred! We standby our Alpine House breakfast program as one of the best in the area, and will absolutely continue to offer this! We are so happy you enjoyed your stay with us and look forward to your return.

10/10 Fremragende

Shelley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Loved it
The perfect spot! Super close to town square so we walked everywhere. Very nice room, we had our own chef that cooked us breakfast fresh everyday. Super friendly staff. Super comfy bed with a fireplace! Courtyard was beautiful. Just a very cute place. Ps: I never recommend places… ever. You won’t be disappointed!
Overnattede 1 nat i oktober 2023
Svar fra Ally den 16. nov. 2023
Thank you so much for your great review, Shelley! We are so happy to hear that you enjoyed your stay with us. At the Alpine House, we take pride in our staff and our breakfast! Thank you so much for staying with us and we look forward to your return.

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy & fast check in/out. Convenient location.
Overnattede 3 nætter i oktober 2023
Svar fra Ally den 29. okt. 2023
Thanks for taking the time to share your experience at the Alpine House! We can't wait for your next visit!

10/10 Fremragende

Gregg, Houston

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Daily breakfast was incredible, large portions so pace yourself. Room with a full kitchen was great. Bed was comfy. Had a wonderful time.
Overnattede 5 nætter i oktober 2023
Svar fra Ally den 29. okt. 2023
Thanks for sharing your experience at the Alpine House! We are so glad to hear that you enjoyed our charming little property. We would love to have you back in the future!

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice 3 day stay
Overnattede 3 nætter i oktober 2023
Svar fra Ally den 29. okt. 2023
We are so happy that you enjoyed your 3 nights with us! We hope that you come back and join us again soon!

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i oktober 2023
Svar fra Ally den 29. okt. 2023
Looks like you had a wonderful time at the Alpine House, Mark! Thank you so much for staying with us and we look forward to hosting you again next time you find yourself in Jackson Hole!

10/10 Fremragende

Robert

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great breakfast, comfortable and thoughtfully appointed rooms
Overnattede 1 nat i oktober 2023
Svar fra Ally den 29. okt. 2023
Thanks for this great review, Robert! We take a lot of pride in what we do, and aim to provide excellence service in all aspects and are so glad to hear you enjoyed your time with us.

4/10 Dårligt

Mary

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
SKIP THIS ONE
We stayed here for five nights, but before doing so we did a lot of research about where we wanted to stay in terms of amenities and proximity to town. We also wanted a fireplace, balcony, bathtub, and breakfast included. We thought we found all of this at the Alpine House. Much to our disappointment, though, they lied on their website about the fireplace. It was non-working, and they only made an effort to turn it on for the season in October! Only after I threatened to leave a bad review. The breakfast was mediocre at best, the strawberries had rotten spots on them, the menu would explain what they offered, but then they would leave off the potatoes and for two days there was no syrup for the pancakes, and they didn’t tell us that before we ordered. The front desk woman had a terrible attitude, and was very unfriendly. We made our requests months in advance and were still not accommodated for the type of room we wanted. We were bumped out for a larger group of people staying there, and we were told we could move rooms when they checked out. However, there was no communication about when they left to move our items. The bedding was terrible, the bed had coils that moved easily and that was not comfortable, and there were flat pillows. I stay at hundreds of hotels throughout the year on various trips in various areas. I know what good quality is & good service - that’s why I say skip this one. There were several other nice places in town to stay.
Overnattede 5 nætter i oktober 2023
Svar fra Ally den 29. okt. 2023
I am sorry you were disappointed with your stay with us. We do not turn our fireplaces on during the summer season because it causes the rooms to heat up too quickly. The process for turning them on in winter season requires us to shut down the property for one day to ensure all fireplaces are in safe operation, so it is not a simple process to turn a fireplace gas on. The room type you booked is clear that it offers either a balcony or a Juliet balcony. While we know you requested a balcony, it is processed as a request and not confirmed. We stand behind the quality of our breakfast program, as it compares to a lot of breakfasts as much better in town.We delivered on what we offer during your stay, and have discussed more specific details via email.

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable and cozy room situated within walking distance to the Town Square. Friendly staff and excellent breakfast.
Overnattede 1 nat i oktober 2023
Svar fra Ally den 29. okt. 2023
Thanks for the wonderful review, Paul! Our team greatly appreciates the positive feedback, and hope that you stay with us again on your next trip to Jackson Hole!

6/10 Okay

Lee

Synes godt om: Rengøring, service og personale
Staff was very friendly and breakfast was really good. Place was clean but perhaps a little thread bare. The lighting in our room was completely inadequate. Bedside lights were dim and you couldn’t even read. I moved the loght and we blew a fuss for the room. Fixed pretty quickly bit still. There were two chairs where you could sot and read bit there was no light
Overnattede 2 nætter i oktober 2023
Svar fra Ally den 29. okt. 2023
Thank you Lee for your feedback regarding the lighting in the room. We will definitely be looking into this further. The room you stayed in is actually one of my favorite in the hotel, and I hope that despite the lighting issue you were still able to soak up some of it's charm.

10/10 Fremragende

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cute little boutique hotel! Our queen room is tight with just the bed and one chair, but there is plenty of open space in dining and sitting areas. Breakfast is plentiful and cooked to order. We enjoyed the all day coffee and tea. Plenty of parking. Easy walk to downtown. Great views of local ski areas. Would stay here again.
Overnattede 1 nat i oktober 2023
Svar fra Ally den 29. okt. 2023
Thank you so much for taking the time to share your experience, Patricia! We appreciate your acknowledgement of our common/sitting areas. The property is gorgeous and we want to encourage guests to spend time in our library by the fireplace or out in our garden in the summertime. We look forward to having you back next time!

4/10 Dårligt

William

Rejste med partner
Synes ikke om: Faciliteter
This room was not as advertised. The room was tiny, no balcony, only a window, breakfast was underwhelming (food was cold and not prepared correctly). Coffee was good. Staff were kind. No refrigerator or coffee in room. No iron. Not sure why I upgraded to delux. What is a standard room? Things were clean and smelled good.
Overnattede 3 nætter i oktober 2023
Svar fra Ally den 29. okt. 2023
Hi there William. Thank you very much for your feedback regarding your stay. The room you booked did have a Juliet balcony, as displayed on our booking site. It looks like Expedia does have that listed as a balcony, so we appreciate you bringing that to our attention so we can have them correct it. Otherwise, we do not advertise to have refrigerator's or coffee in the rooms, and the differences between each room type are displayed through both our booking site as well as Expedia's. Irons and Ironing boards are available upon request from the Front Desk. Our breakfast program is ranked well above most others in the area, so we are disappointed to hear you considered it "underwhelming." We want all of our guests to get the most of their experience, and really enjoy what makes our bed and breakfast so special. In order to do so, we always encourage our guests to contact us with questions prior to booking so their is no confusion upon arrival. If you'd like to discuss more details regarding your stay, please don't hesitate to reach out. We hope with a better understanding of what our property has to offer, you may consider giving us a second chance.

2/10 Forfærdeligt

Garry, Bellaire

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was a complete disconnect between the pictures used on Expedia's webpage to advertise the property and what actually existed. The idyllic garden setting was irrelevant to the location of the rooms, and the cost was exorbitant. The room size was very small, with no elevators that worked, and many stairs to gain access to rooms. While the staff were friendly, we however would never consider staying at this establishment again.
Overnattede 1 nat i september 2023
Svar fra Ally den 29. okt. 2023
Thanks for your feedback Gary. I have reviewed the photos on Expedia's site and I actually do not find them to be at all misleading. The photos displayed are all labeled with the appropriate room types. We do have rooms that are off the garden area, displayed as our Garden Level King Room. It looks like you had booked a Grand Two Queen, and actually were checked into the same room that was photographed for the website. I am sad to hear that you will not be giving us a second chance, but perhaps you might consider our sister property, The Anvil, in the future.

8/10 Udmærket

Dana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is small, quaint, and beautiful. Breakfast was fantastic. My one complaint is the size of the room, bed, and bathroom sink (small pedestal). Everything was in miniature size. Maybe some of the rooms are larger but that was not the case for us.
Overnattede 1 nat i september 2023
Svar fra Ally den 29. okt. 2023
Thank you for your feedback on the room size, Dana. We will definitely take that into consideration. I am happy to hear that you enjoyed the breakfast! The crew works really hard to make sure every guest wakes up each day to a delicious meal.

8/10 Udmærket

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The included breakfast was lovely-
Overnattede 3 nætter i september 2023
Svar fra Ally den 29. okt. 2023
Thank you, Amy! We are really proud of our breakfast program, the crew works really hard to make these delicious meals for our guests and we couldn't be more grateful. Glad you enjoyed!

8/10 Udmærket

Marcia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfasts and staff. The room lacked enough towel racks for drying, a dish for the bar of soap, a shelf to put things in the bathroom. Loved the location and felt safe.
Overnattede 4 nætter i september 2023
Svar fra Ally den 29. okt. 2023
Thank you for your feedback, Marcia! We will definitely take that into consideration. We are so glad you enjoyed your stay with us, and hope we are able to host you again in the future!

8/10 Udmærket

Gerald Max

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i september 2023
Svar fra Ally den 29. okt. 2023
Thanks Gerald! We're happy to hear that you had a good time here at the Alpine House. If you have any additional feedback for us, please don't hesitate to reach out!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2023
Svar fra Ally den 29. okt. 2023
Looks like you had a great stay with us! Thank you for choosing our charming little bed and breakfast for your trip to Jackson Hole. Hope to see you again soon!

10/10 Fremragende

Jennifer

Synes godt om: Rengøring
Overnattede 2 nætter i september 2023
Svar fra Ally den 29. okt. 2023
Thanks for the review, Jennifer! We are so happy to hear that you had a great stay with us, and hope you consider us the next time you're back in Jackson!

10/10 Fremragende

Robert

Overnattede 2 nætter i september 2023
Svar fra Ally den 29. okt. 2023
Looks like you enjoyed your stay with us at the Alpine House! We are so glad that you picked our cozy bed and breakfast for your stay in Jackson and hope to have you return!

6/10 Okay

Stacey

Synes godt om: Overnatningsstedets tilstand og faciliteter
For an expensive hotel, it lacks several conveniences in the room, like no closet, no microwave, no refrigerator and no ice buckets. The most disappointing thing was the poor housekeeping. Apparently our room was not swept as there were long black hairs in several places around the room and popcorn under the loft bed. Breakfast was tasty, but there is only one person, the chef, doing everything so it becomes a bit chaotic and it's obvious the chef is stressed which makes guests feel uncomfortable approaching him with any requests for seating, order forms, coffee, tea or cream when carafs are empty. Front staff is only available from 9-5 but they are friendly when approached. At night, the property was left unlocked and windows open so it did feel somewhat unsecure. They only used the key entry after hours on one of our 5 night stay.
Overnattede 5 nætter i september 2023
Svar fra Ally den 29. okt. 2023
Hey Stacey! Thank you for your feedback and details about your experience. Doors are to be locked and turned over to key reader access at 5pm, so I will address this with the rest of the team. We also have a security team that patrols the area, as well as cameras, and feel that our hotel is a very safe place to stay. I understand your desire to have a microwave or a refrigerator, however we do not advertise that we offer those amenities so that should not be an expectation upon arrival. Thank you for allowing me the opportunity to share your experience with the rest of the team and look for ways to improve. We hope you consider giving us another shot in the future!

4/10 Dårligt

Stephanie

Rejste med partner
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Not the most welcoming staff. No mini fridge in room which is Not the biggest deal but would of been nice to have. We only stayed for one night, we told the front desk gentleman that we will be out early and if there was any way to have breakfast early to go, he said no which was expected but would of been nice to be offered fruit or coffee or something. No coffee in room, we left around 6am and no one in lobby to start coffee. For $500 would I would of liked more accommodation. For the sauna we were told the front desk person has to turn it on. But they are not there 24/7, I didn’t get to use it but I wouldn’t want to bother them with it. Advertise that they have a bar and restaurant, when we checked in we were told the restaurant is across the street! Close, but not the same as having the convenience of being on property. Close to town which was a plus and the property itself was nice.
Overnattede 1 nat i september 2023
Svar fra Ally den 29. okt. 2023
Hi there Stephanie! Thank you for your thoughtful feedback regarding your stay at the Alpine House. I can understand the frustration regarding wanting a sort of continental breakfast option for early risers, we will definitely take that into consideration! The sauna is accessible 24/7, and does not require staff assistance, I apologize for the misinformation there and will review this with the team. I will say that Glorietta is our restaurant, despite not being physically attached to the building. We operate to other hotels on the same block, and Glorietta's location is central to all three and therefore a convenient dining option for all of our hotels. If you'd like to discuss more specifics regarding your stay, please don't hesitate to reach out. We hope you consider giving us another shot!