2/10 Forfærdeligt
Verificeret rejsende
4. aug. 2019
Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Not a place to stay and eat
We stayed for one night only, and as soon as we got our room we realized that it wasn't isolated, which meant that we could hear the upstairs guest kids screaming. It was very loud. We ordered room service, and we can honestly say that the food was TERRIBLE. it tasted like processed food (the already made kind of type, you just heat up) and my husband got sick right away when tasting it, and ended up throwing up several times. We were also asked to pay for it, when we got it. It couldn't wait till next morning, like one normally can at a hotel. We immediately contacted the kitchen and told them that we wanted our money back for this horrific food experience, and they told us that they would tell the manager, who would take care of it the next morning and again complained about the food, and we came to realize that the manager had no clue about our complaints, and after talking to him, he told us that we should have been offered the opportunity to pay for it at check out, like guest normally can do, and he also told us that he was sorry for our experience, but that he couldn't refund us, as the payment already went through. Which sounds very strange. How can a hotel not be able to refund their guests?
He then offered us some water and toast, and said that if we came once again, he would do something for us to have a pleasant stay at the hotel. We will not come back. The only thing good about the hotel is that the bed, and pillows were very comfy. Everything else was terrible.
Verificeret rejsende
Overnattede 1 nat i august 2019
