Udendørsområde

Anmeldelser af Sheraton Istanbul City Center

5 out of 5
Sheraton Istanbul City Center
Haci Ahmet Mah, Kurtulus Deresi Cad. No:23 Beyoglu, Istanbul, Istanbul

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 267 af i alt 451 anmeldelser" "
Bedømmelse på 8 − Udmærket. 103 af i alt 451 anmeldelser" "
Bedømmelse på 6 − Okay. 40 af i alt 451 anmeldelser" "
Bedømmelse på 4 − Dårligt. 17 af i alt 451 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 451 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Ömer

Overnattede 4 nætter i december 2022
Svar fra Guest Relation Team den 15. feb. 2023
Dear Ömer,We are so glad to hear that you enjoyed your stay! We appreciate you taking the time to share your point and also thank you for choosing to stay with us.Looking forward to welcoming you here again soon.Wish you an amazing day!Best regards,

6/10 Okay

Salim

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i januar 2023
Svar fra Guest Relation Team den 15. feb. 2023
Dear Salim,We would like to thank you for taking the time to share your experience in our hotel.It is great to read you felt welcome with the hospitable level of service provided by our team. Your words mean a lot to us. We look forward to welcoming you back to Sheraton Istanbul City Center with many pleasures in the future.Kind regards,

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A wonderful stay!
Fantastic hotel where everything is in place. The service is top-class and the food in restaurant excellent.
Overnattede 4 nætter i april 2022
Svar fra guest relations den 2. maj 2022
Dear guest, I am so glad to hear that you enjoyed your stay! I appreciate you taking the time to share your feedback and also thank you for choosing to stay with us. Looking forward to welcoming you here again soon. Wish you an amazing day! Sheraton Istanbul City Center Team

10/10 Fremragende

Mohammad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i september 2021
Svar fra Sheraton Istanbul City Center Team den 3. okt. 2021
Dear Mohammad, I am so glad to hear that you enjoyed your stay! I appreciate you taking the time to share your feedback and also thank you for choosing to stay with us. Looking forward to welcoming you here again soon. Wish you an amazing day!

10/10 Fremragende

Ali Raza

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Badeværelse er en smule for lilleellersner alt fint
Overnattede 3 nætter i september 2021
Svar fra Sheraton Istanbul City Center Team den 14. sep. 2021
Dear Ali Raza, Thank you so much for taking the time to write a review. We will be looking forward to welcome you again soon. Wish you the best!

10/10 Fremragende

Nail

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ren. Hjælpsomme ansatte.
Overnattede 7 nætter i juli 2021

10/10 Fremragende

Mohammed

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice and clean hotel The breakfast is very good. All the staff from the guard to the cleaning agent treat them with professionalism and a smile
Overnattede 12 nætter i december 2020
Svar fra Nargiz Jalilova den 5. jan. 2021
Dear Mr. Mohammed, Thank you for your kind comments. Hope to see you soon at our property!

10/10 Fremragende

Nizar

Overnattede 3 nætter i november 2019

8/10 Udmærket

Verificeret rejsende

Overnattede 7 nætter i september 2019
Svar fra sheratonistanbulcitycenter den 30. sep. 2019
Dear ANONYMOUS, Thank you for choosing the Sheraton Istanbul City Center for your recent travels to Istanbul. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon! Sincerely, PELIN ULUSOY HOTEL MANAGER pelin.ulusoy@sheraton.com

8/10 Udmærket

Glyn M

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Right opposite Car repair shops - a little industrial!
Overnattede 4 nætter i maj 2024

10/10 Fremragende

David

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and great service staff
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Mohamad F, dearborn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and dinning options. Walking distance to Taksim square
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Dennis

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awsome as always thanks to all there xx
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Issa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I used to hear the noise of the cars on the road easily.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Mutlu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Das Hotel war super sauber und das Personal war extrem freundlich. Auch die Vielzahl an Frühstücksmenü war sehr gut. Einzige Punktabzug ist der Ausblick sowie die herunterkommenden Häuser. Aber nun gut man kann nicht alles haben. Jedoch zeigt auch dies wie viel Geschichte in Istanbul steckt.
Overnattede 3 nætter i maj 2024
Svar fra Guest Relations Team den 14. maj 2024
Dear Mutlu,On behalf of the entire hotel team,We would like to extend our sincere gratitude for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center.Your feedback has been diligently shared with the entire hotel team as it serves as a crucial tool for us to understand how we can continually enhance our guest experiences.Once again, we truly appreciate you taking the time to provide us with your valuable feedback and for choosing to stay with us.Warm regards,Guest Relations Team

10/10 Fremragende

Nicola

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved Everything
Overnattede 5 nætter i maj 2024
Svar fra Guest Relations Team den 14. maj 2024
Dear Nicola,On behalf of the entire hotel team,We would like to extend our sincere gratitude for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center.Your feedback has been diligently shared with the entire hotel team as it serves as a crucial tool for us to understand how we can continually enhance our guest experiences.Once again, we truly appreciate you taking the time to provide us with your valuable feedback and for choosing to stay with us.Warm regards,Guest Relations Team

8/10 Udmærket

Ala tawfiq ali Al

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra berkay den 24. apr. 2024
Dear Tawfiip,I am sorry that we could not provide a service as you expected. We are always committed to providing service that exceeds expectations. But I understand from your rating that we missed some opportunities during your stay and we could not meet your expectations. If appropriate for you, I would like to learn more about your experiences in our hotel in order to improve our lack of service. You can reach me at 0212 806 1010 whenever you are convenient.Guest Realtions Team.

8/10 Udmærket

abdulwahab m

Overnattede 7 nætter i april 2024
Svar fra Guest Relations Team den 14. maj 2024
Dear Abdulwahab,On behalf of the entire hotel team,We would like to extend our sincere gratitude for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center.Your feedback has been diligently shared with the entire hotel team as it serves as a crucial tool for us to understand how we can continually enhance our guest experiences.Once again, we truly appreciate you taking the time to provide us with your valuable feedback and for choosing to stay with us.Warm regards,Guest Relations Team

10/10 Fremragende

Rana

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent Hotel
Overnattede 2 nætter i april 2024
Svar fra bb den 16. apr. 2024
Dear Rana,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

10/10 Fremragende

TAHSEEN ROMI

Overnattede 8 nætter i april 2024
Svar fra berkay den 30. apr. 2024
Dear Romi,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team,

8/10 Udmærket

PangouPeguy

Synes godt om: Overnatningsstedets tilstand og faciliteter
Good
Overnattede 4 nætter i april 2024
Svar fra bb den 8. apr. 2024
Dear, Peguy,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team,

10/10 Fremragende

Alain

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra berkay den 5. apr. 2024
Dear, Alain,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

10/10 Fremragende

Konjit

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient to go different places.
Overnattede 4 nætter i marts 2024
Svar fra bb den 29. mar. 2024
"Dear, Konjit,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

10/10 Fremragende

Hernan, Hallandale

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very good venue
Overnattede 11 nætter i marts 2024
Svar fra Berkay den 19. mar. 2024
Dear, Hernan,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

8/10 Udmærket

Warren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Mehmet den 14. mar. 2024
Dear, Guest, On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. We appreciate you taking the time to share your feedback and staying with us. Guest Relations Team.

6/10 Okay

Asghar

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Hotellet är fint men omgivningen är mellan det värsta har jag sett. Från fönstret på rummet ser man bara avfallshög på uppgivna mark.
Overnattede 6 nætter i marts 2024
Svar fra Mehmet den 14. mar. 2024
Dear Mr/Mrs Asghar,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. We appreciate you taking the time to share your feedback and staying with us. Guest Relations Team.

10/10 Fremragende

Sobia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra berkay den 5. mar. 2024
Dear, Sobia,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

8/10 Udmærket

Boudewijn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The facilities were clean and proper and most of the staff could speak a basic/reasonable level of English. Still, the staff was very hospitable and friendly. Regarding the food; the breakfast had a broad variety of options with international options, an egg station and Turkish food. Moreover, the dinner options for the half board were limited but tasty. Although it is located slightly outside of the busy and touristy areas there was a convenient shuttle bus to Taksim square. Still, the room was a bit noisy as it was close to a busy road. Moreover, the pool was cold and a bath cap was required (which could be purchased at the entrance).
Overnattede 5 nætter i februar 2024
Svar fra berkay den 29. feb. 2024
Dear,Boudewijn ,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Guest Relations Team.

6/10 Okay

Karim

Rejste med partner
Synes godt om: Rengøring, service og personale
I recently stayed at this well-known 5-star hotel chain during my trip to and unfortunately, my experience fell short of expectations. While the hotel boasted all the amenities one would expect from a major brand, including luxurious accommodations and top-notch facilities, several aspects of my stay left much to be desired. Furthermore, despite the hotel's reputation, the overall ambiance felt somewhat lacking, lacking the warmth and charm that one would hope for in a luxury hotel. Additionally, the price I paid for my stay did not align with the quality of service and accommodations provided. Overall, while the hotel had the trappings of a 5-star experience, the execution fell short, leaving me feeling disappointed and unlikely to return in the future.
Overnattede 5 nætter i februar 2024
Svar fra Berkay den 15. feb. 2024
Dear Karim,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience.Guest Relations Team.

10/10 Fremragende

serkan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Osama

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Best hotel and best staff
Overnattede 2 nætter i januar 2024
Svar fra Berkay den 8. feb. 2024
"Dear, Osama,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

8/10 Udmærket

Gary

Overnattede 6 nætter i december 2023
Svar fra Berkay den 8. feb. 2024
"Dear, Gary,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Fremragende

Juspal

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thia was my second visit in 2023 to this hotel. Great location and facilities. The only improvement could be heating the swimming pool as very cold and the shuttle bus could be more frequent with drops and pick ups every 30 minutes with earlier start times and later pick ups from Takism area.
Overnattede 8 nætter i december 2023
Svar fra Guest Relations Team den 4. jan. 2024
Dear Juspal,On behalf of the entire hotel team, we thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I want to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectations Once again, we appreciate you taking the time to share your feedback and staying with us.Best regards

10/10 Fremragende

Jamal

Overnattede 7 nætter i december 2023
Svar fra Berkay den 8. feb. 2024
"Dear, Jamal,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Fremragende

Arqam Hamza

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i december 2023
Svar fra Guest Relations Team den 1. jan. 2024
Dear Arqam Hamza,On behalf of the entire hotel team, we thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Once again, we appreciate you taking the time to share your feedback and staying with us.

2/10 Forfærdeligt

Ipek

Overnattede 1 nat i december 2023
Svar fra Misafir İlişkileri Ekibi den 24. dec. 2023
Sayın Misafirimiz İpek,Bizimle konakladığınız ve tecrübelerinizi paylaştığınız için teşekkür ederiz. Öncelikle ve en önemlisi, beklentilerinizi karşılayamadığımız için lütfen içten özürlerimizi kabul edin. Olağanüstü bir hizmet sunmak için çabalıyoruz fakat puanlamanıza bakarak, ziyaretiniz sırasında bu çabamızın yetersiz kaldığını ve beklentinizi karşılayamadığımızı görüyoruz.. Eğer sizin için de uygunsa eksik noktalarımızı geliştirmek için otelimizdeki tecrübelerinizi daha detaylı öğrenmek isteriz. Musait bir zamanınızda bize her zaman ulaşabilirsiniz. İyi günler dileriz.Saygılarımızla

10/10 Fremragende

Alok

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023
Svar fra Guest Relations Team den 18. dec. 2023
Dear Alok, Thank you for your kind review.We will be so happy to host you again.Best regards,

10/10 Fremragende

Rema

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Berkay den 13. feb. 2024
Dear, Rema,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Würden jederzeit wieder dorthin gehen
Overnattede 4 nætter i december 2023
Svar fra Guest Relations Team den 10. dec. 2023
Dear Michael,Thank you for your kind review. We are so happy to hear that you enjoyed your stay with us. Hope to see you again in the future

8/10 Udmærket

Marco

Svar fra Berkay den 13. feb. 2024
Dear, Rema,On behalf of the entire hotel team, We want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.

10/10 Fremragende

Robbert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel, pretty good location.
Hotel with amazing front desk staff. Arrived for a one night stay during a stop over in Istanbul, arrived before the check-in time but they immediately offered the room, which was excellent. Room very comfortable and silent. Not very close to the main attractions for tourist in Istanbul, but close enough for me. Would book this hotel again.
Overnattede 1 nat i december 2023
Svar fra Guest Relations Team den 7. dec. 2023
Dear Robbert,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Best regards

10/10 Fremragende

Furkan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Empfehlenswert würde ich noch mal besuchen.
Overnattede 7 nætter i november 2023
Svar fra Guest Relations Team den 7. dec. 2023
Dear Furkan,Thank you for your sharing your review of our hotel. We are so glad to learn that you enjoyed your stay with us. We look forward to welcoming you again.Best regards,

6/10 Okay

Claudio

Overnattede 4 nætter i november 2023
Svar fra Guest Relations Team den 24. dec. 2023
Dear Claudio,Thank you for staying with us and sharing your experiences. Initially, on behalf of the entire team please accept our sincere apologies for not meeting your expectations. We strive to provide an extraordinary service, but looking at your rating, we see that our efforts were inadequate during your visit and that we could not meet your expectations. If you could share more details about your experiences, we will appreciate it. Your feedback is extremely valuable as it provides us with an opportunity to assess and improve our service at every level.We wish you a pleasant day.Best regards,

10/10 Fremragende

Shahrooz, San Clemente

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i september 2023
Svar fra Guest Relations Team den 3. dec. 2023
Dear Shahrooz,Initially, thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. We are so glad to see that you enjoyed your stay with us We look forward to welcoming you back.Best regards,

4/10 Dårligt

Mellissa

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
If you are sensitive to cigarette smoke, this is not the place for you. The smell is everywhere throughout the hotel. The location is not convenient to the major touristy sites either.
Overnattede 3 nætter i november 2023
Svar fra Guest Relations Team den 3. dec. 2023
Dear Mellissa,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. We would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you with an amazing experience.Dear Mellissa,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. We would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you with an amazing experience.Best Regards,

8/10 Udmærket

abdulwahab

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Small room and bathroom But clean and friendly staff
Overnattede 4 nætter i november 2023
Svar fra Guest Relations Team den 3. dec. 2023
Dear Abdulwahab,Thank you for your kind review and feedback. We are always committed to providing service that exceeds expectations and your insights were shared with the management. We value our guest's opinions and would like to thank you again for sharing your review.We hope to welcome you back. Best regards,

10/10 Fremragende

Owais

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Breakfest menu should be different everyday
Overnattede 5 nætter i november 2023
Svar fra Guest Relations Team den 3. dec. 2023
Dear Owais,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Sheraton Istanbul City Center. Your feedback has been shared with the hotel team.We look forward to welcoming you back.Best regards,

8/10 Udmærket

abdulwahab

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Liked : Staff Cleanliness Bed Did not like: Amenities Parking not free
Overnattede 4 nætter i november 2023
Svar fra Guest Relations Team den 23. nov. 2023
Dear Abdulwahab,Thank you for your feedback. We’re sorry to hear about your less-than-amazing experience. We are committed to providing great guest services. In this direction, your feedback will guide us and guide the areas that need to be improved. We value our guest's opinions and thank you for sharing your review.

4/10 Dårligt

Sümeyye

Overnattede 1 nat i november 2023
Svar fra Misaifr İlişkileri Ekibi den 19. nov. 2023
Sayın Misafirimiz Sümeyye, Misafirimiz olduğunuz ve tecrübelerinizi paylaştığınız için teşekkür ederiz. Öncelikle ve, beklentilerinizi karşılayamadığımız için lütfen en içten özürlerimizi kabul edin. Olağanüstü bir hizmet sunmak için çabalıyoruz fakat puanlamanıza bakarak, ziyaretiniz sırasında bu çabamızın yetersiz kaldığını görüyoruz. Bazı fırsatları kaçırarak, beklentinizi sağlayamadık. Eğer sizin için de uygunsa eksik noktalarımızı geliştirmek için otelimizdeki tecrübelerinizi daha detaylı öğrenmek isteriz. Musait bir zamanınız olduğunda bizimle iletişime geçebilirseniz, size daha detaylı yardımcı olmak isteriz. Saygılarımızla,

10/10 Fremragende

Angelica

Overnattede 2 nætter i juni 2023
Svar fra Guest Relations Team den 19. nov. 2023
Dear Angelica,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Kind regards