4/10 Dårligt
Yuliya
Rejste med familie
13. aug. 2024
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor service! Not suitable for 4 stars
4 star hotel and the rooms are nice but the service all around the hotel is poor, clueless and often disrespectful.
Disrespectful especially in the spa area. The ladies working there treat you the guests as if they allow us to be there, giving mean looks, showing annoyment, cleaning with the mop while we are still laying by the pool relaxing. Turning off sauna all the time that you have to go and ask for it.
There is no relaxing atmosphere in that spa because of those ladies working there.
The receptionists and other staff that help with luggage is okay but they are not really helpful. Except only 1 and I don’t remember her name. Others give wrong advices. Tried to send me to ATM to get cash for the airport shuttle. Said it is 50 meters. I walked in a ruined buildings and ugly dirty street and there was no ATM
One big note. The hotel is located on the outside of Taksim so it’s surrounded by dumpsters, broken homes, dirty road, ugly buildings. It is scary. That’s why they have a little shuttle car to drive you up to Taksim center.
It is close to the hospital where people do hair implants. So you see the men with bloody bandages on their head and visible blood in the hotel. For example in the restaurant for breakfast. It is not okay for some people who cannot see blood.
Anyway it is not worth the money and it is not 4 star hotel.
Yuliya
Overnattede 7 nætter i august 2024