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Anmeldelser af Mercure Inverness Hotel

4 out of 5
Mercure Inverness Hotel
Church Street, Inverness, Scotland

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 305 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 368 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 188 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 101 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 39 af i alt 1001 anmeldelser" "

8,4/10

Rengøring

8,2/10

Service og personale

7,4/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Charlotte

Overnattede 1 nat i august 2022
Svar fra Jason den 24. mar. 2023
Thank you for taking the time to leave us review Charlotte, we hope to see you again soon.

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juni 2022

8/10 Udmærket

Bettina

Synes godt om: Rengøring, service og personale, værelsets komfort
God beliggenhed
Centralt i Inverness, tæt på alt. God morgenmad. Godt til prisen
Overnattede 2 nætter i oktober 2021

8/10 Udmærket

Bo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Centrally located hotel with small rooms
Well placed hotel, though we had to upgrade to a larger room, as the one we have booked was very small.
Overnattede 2 nætter i januar 2019
Svar fra Jason McLeod - Operations Manager den 31. jan. 2019
We very much appreciate your review regarding your stay at the Mercure Inverness Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Godt hotel
Godt beliggende hotel midt i byens centrum, tæt på shopping, restauranter og banegård og busstation. Værelset var fint, men der var ganske lydt - så al støj fra hotelgangen og udefra hørtes meget tydeligt. God morgenmad!
Overnattede 3 nætter i juli 2018
Svar fra Fraser Peterkin, General Manager den 3. sep. 2018
Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Fremragende

Jeannette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super beliggenhed midt i byen.

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Meget venlig service i receptionen.

4/10 Dårligt

Richard, St-Donat de Montcalm

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel bien situé mais c'est tout !!! C'est vieux, tout est endommagé, presque rien ne fonctionne tout est brisé…extrêmement chère pour la qualité reçue !!!! Je ne conseil en rien cet hotel….c'est notre seul deception sur 2 semaines d’hotel !!!
Overnattede 1 nat i maj 2024
Svar fra Jason den 23. maj 2024
Dear Richard Thank you for your review.I am confused what you mean by everything is broken.If there was an issue with your room we do have a duty manager on site to assist with any issues you may have. It is a shame we were not given the opportunity to assist you with any problems you had.

8/10 Udmærket

Wei

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good stay
Overnattede 1 nat i maj 2024
Svar fra Jason den 17. maj 2024
Thank you for taking the time to leave us a review Wei.We hope to welcome you back to the Highlands again soon.

8/10 Udmærket

Belvel, Grand Marais

Rejste med familie
The room was clean but spare. not a single electrical outlet away from those above the desk. Charging our electronics was difficult. I also use a CPAP machine, but there was no place to plug it in, so I went without that night. Fortunately I did not keep my wife awake with snoring, which usually happens if I do not use the CPAP.
Overnattede 1 nat i april 2024
Svar fra DG den 1. maj 2024
Dear Belvel,Thank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,DG Duty Manager

10/10 Fremragende

Megan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mercure Inverness is perfectly located and has an old-fashioned sophistication. The room was clean, comfortable, and well-appointed with nice details. The breakfast was great.
Overnattede 1 nat i april 2024
Svar fra Jason den 29. apr. 2024
Thank you for the 5 out of 5 Megan, we are so glad you enjoyed your stay and we hope to see you again soon.

8/10 Udmærket

Emma

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
The room was lovely & clean with lots of space. The shower clean and worked well. It was very noisy outside the hotel at night but that is to be expected in the centre of Inverness.
Overnattede 1 nat i april 2024
Svar fra Jason den 15. apr. 2024
Thank you for your review Emma, we are sorry for the noise from the city centre. We are working with the local council to address these issues.

2/10 Forfærdeligt

Hyungki

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pictures on the website are not corresponding to reality. The hotel has aged severely. The receptionists seemed not interested and did not welcome the people passing by. The key cards didn't work more than 24h and we had to ask constantly to reset it. We didn't have a reserved parking spot, although we have chosen this hotel for the parking facilities. However the cleaning personnel was very professional.
Overnattede 4 nætter i april 2024
Svar fra Jason den 8. apr. 2024
Dear HyungkiThank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Dårligt

Laura

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Lovely helpful staff but don’t stay here if you value your sleep! No soundproofing at all in rooms so can hear everything from the busy streets to next doors mobile vibrating! Hotel is in a desperate need of a make over too, not worth the money
Overnattede 1 nat i april 2024
Svar fra Jason den 8. apr. 2024
Dear Laura Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

4/10 Dårligt

Audrey

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Like other reviews stayed 1 night over a weekend and had a room on Church st, noise was terrible didn’t get to sleep until 3am,even soundproofing in the room was bad when you can hear next doors phone viberate. Standard of room poor, pulled back the curtain and the wall was only half painted, blue tak stopping the voile coming off the track and wallpaper coming off the wall as well. My point is if they can’t do these little details what else are they missing. On a positive note staff at front desk were excellent
Overnattede 1 nat i april 2024
Svar fra Jason den 8. apr. 2024
Dear Audrey Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

2/10 Forfærdeligt

Iram

Rejste med partner
Synes ikke om: Service og personale
We stayed here on a saturday for one night and im glad we didnt book any more! We were given a room facing church street and it was noisy when we arrived at 4pm. We assumed this would die down as the shops closed, but how wrong we were. There were a number of bars and clubs on the street which did not close until 3am. The noise coming from these were so loud that we were unavle to sleep. My husband went down to the reception at 11pm to ask if it was possible to change rooms and they said they were full and couldnt do anything. We had to endure the noise and then when we checked out we were not even asked about our stay as i think the staff know how bad it is and dont want to have to deal with customers complaining.
Overnattede 1 nat i marts 2024
Svar fra Jason den 4. apr. 2024
Dear IramThank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently working with our local council to address the noise from the city centre We appreciate your sharing your feedback & concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Udmærket

Isaac

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed ourselves at the hotel. Staff were friendly, courteous and nice
Overnattede 1 nat i marts 2024
Svar fra Jason den 27. mar. 2024
Thank you for your lovely comments Isaac, we hope to welcome you back soon :)

10/10 Fremragende

Neil

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good thank yiu
Overnattede 1 nat i marts 2024
Svar fra Jason den 25. mar. 2024
Thank you for the 5 out of 5 Neil

8/10 Udmærket

colin

Rejste med partner
Synes godt om: Rengøring, service og personale
Even at four floors up the noise at 3am from revellers kept us awake. We stayed here before but, had a room to the back of the building. If we stay here again we would request a room at the rear of the building.
Overnattede 1 nat i marts 2024
Svar fra Jason den 25. mar. 2024
Thank you for the review Colin, i am sorry about the noise from the street below. We are working with the local council to address these issues.We hope to welcome you back soon.

8/10 Udmærket

Sandra

Overnattede 1 nat i marts 2024
Svar fra Jason den 25. mar. 2024
Thank you for taking the time to leave us a review Sandra

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Jason den 20. mar. 2024
Thank you for the 5 out of 5 Stuart, we hope to see you again soon.

10/10 Fremragende

John

Rejste med partner
Lovely stay made very welcome by Zoe on reception all the staff were friendly ,great service in restaurant on both nights had lovely meals and in the mornings breakfast was out standing everything laid out and big variety. Plus side for me had GF bread and cornflakes . New go place for us to stay in Inverness . The cleaner kept the place spotless
Overnattede 2 nætter i februar 2024
Svar fra Jason den 4. mar. 2024
Thank you for your lovely comments Zoe will be pleased and so will the rest of our team. We hope to see you again soon

10/10 Fremragende

Kaori

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
窓から町並みが楽しめてよかった。インテリアもスコットランドらしく旅の情緒が味わえた。
Overnattede 1 nat i februar 2024
Svar fra Jason den 26. feb. 2024
Thank you so much for your lovely review, i am glad you enjoyed the scenery

10/10 Fremragende

Stephen

Overnattede 1 nat i februar 2024
Svar fra Jason den 26. feb. 2024
Thank you for the great review Stephen

10/10 Fremragende

ian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Jason den 26. feb. 2024
Thank you for the 10 out of 10 Ian

10/10 Fremragende

Kennith Wayne, Lumberton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to everything. Easy to get around
Overnattede 4 nætter i februar 2024
Svar fra Jason den 26. feb. 2024
Thank you for the nice review Kennith, we hope to welcome you back soon

10/10 Fremragende

Stuart

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff at this property are outstanding... its located in the heart of Inverness
Overnattede 1 nat i februar 2024
Svar fra Jason den 23. feb. 2024
Thank you so much for your lovely review Stuart, our team really appreciate it and we hope to see you again soon.

10/10 Fremragende

ian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Jason den 22. feb. 2024
Thank you for the 10 out of 10 Ian, we hope to see you again soon

8/10 Udmærket

Janet

Overnattede 1 nat i februar 2024
Svar fra Jason den 25. mar. 2024
Thank you for the review Janet, we hope to see you again soon.

10/10 Fremragende

Connor

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Jason den 19. feb. 2024
Thank you for the great 10 out of 10 Connor, we are glad you enjoyed your stay

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Ok stay
Our room faced the street and the noise was awful. The windows do not prevent any noice from the bars below or street cleaning in the morning The room also does not have a thermostat so one evening we were too cold and the next too warm Bed was comfy and shower facilities good
Overnattede 2 nætter i februar 2024
Svar fra Jason den 14. feb. 2024
Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

8/10 Udmærket

Paul, Golcar

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good, clean, food good, close to the shops (1 min) great views. Walls really thin can hear conversations both side of me 🙄
Overnattede 1 nat i januar 2024
Svar fra Jason den 23. jan. 2024
Thank you for taking the time to leave us a review Paul, we are pleased you enjoyed the food and we are happy you found the hotel clean and tidy, we are working on a solution to combat the noise externally and internally

10/10 Fremragende

ian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Jason den 23. jan. 2024
Thank you for the 10 out of 10 Ian

8/10 Udmærket

Teresa

Synes godt om: Rengøring, service og personale, værelsets komfort
Buena ubicación
Lindo y bien ubicado le hace falta modernizar alguna cosa, por ejemplo no tiene puertos USB
Overnattede 2 nætter i januar 2024
Svar fra Jason den 23. jan. 2024
Thank you for your positive and constructive feedback Teresa, we hope to welcome you back again soon.

10/10 Fremragende

Denise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cosy
Another great stay hotel room was excellent
Overnattede 2 nætter i januar 2024
Svar fra Jason den 23. jan. 2024
Thank you for the lovely review Denise, we hope to see you again soon.

4/10 Dårligt

Heather

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Jason den 23. jan. 2024
Thank you for taking the time to leave us a review Heather, we are sorry you seem to have not enjoyed your stay, please do tell us how we could of improved this for you.

8/10 Udmærket

Kerrie

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Jason den 23. jan. 2024
Thank you for the lovely review Kerrie, we hope to welcome you again soon.

10/10 Fremragende

ian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I honestly cannot fault the staff they all go above and beyond to make your stay a pleasurable experience And the breakfast is absolutely delicious
Overnattede 2 nætter i januar 2024
Svar fra Jason den 12. jan. 2024
Thank you for the lovely review Ian, we hope to see you again soon

8/10 Udmærket

Brodie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Jason den 12. jan. 2024
Thank you for taking the time to leave us a review Brodie

8/10 Udmærket

Chris

Overnattede 1 nat i december 2023
Svar fra Jason den 23. jan. 2024
Thank you for your lovely review Chris, we hope to welcome you back again soon

10/10 Fremragende

Patricia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tolles Hotel im Zentrum von Inverness/mitten in der Stadt, am River Ness. Einkaufsmöglichkeiten direkt vor der Tür. 😊 Gratis Parkplätze vor dem Hotel, wir hatten immer einen freien Platz. Sehr nettes Personal! 👍
Overnattede 6 nætter i december 2023
Svar fra Jason den 28. dec. 2023
Thank you so much for your lovely review Patricia

8/10 Udmærket

Leslie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice Hotel - But--
The key card failed three times so had to go down 3 floors to get it reactivate. The other down side was our room was opposite a busy very noisy pub with loud music till 3am. Also my wife is disabled and they wanted £12 per night to park. Not sure if that's legal.
Overnattede 2 nætter i december 2023
Svar fra Jason den 28. dec. 2023
Thank you for your review Leslie, Charging for parking in a private car park is perfectly legal. I am very sorry you had these issues with noise, we are working on a solution to combat the noise from the night time economy.

10/10 Fremragende

Ian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Jason den 28. dec. 2023
Thank you for the 10 out of 10 Ian, i am glad you enjoyed your stay.

10/10 Fremragende

Anna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Jason den 28. dec. 2023
Thank you for the 10 out of 10 Anna, we hope to welcome you back again soon.

8/10 Udmærket

Tracy

Overnattede 1 nat i december 2023
Svar fra Jason den 12. jan. 2024
Thank you for taking the time to leave us a review Tracy

8/10 Udmærket

ian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Jason den 14. dec. 2023
Thank you for the review Ian we appreciate your feedback

6/10 Okay

Michelle

Loud music
Nice hotel, clean, nice staff but very loud music from there hall on the ground floor, was trying to sleep but the music was so loud, don’t mind loud music but if your not at the party please don’t put guest on the 2nd floor.
Overnattede 1 nat i december 2023
Svar fra Jason den 11. dec. 2023
Thank you for the review Michelle, i am sorry that you had this issue during your stay, and we take your points on board as we try and improve on the service we offer

10/10 Fremragende

Lynne

Overnattede 1 nat i december 2023
Svar fra Jason den 11. dec. 2023
Thank you for the great 10 out of 10 Lynne, we hope to see you again soon.

10/10 Fremragende

ian

Overnattede 2 nætter i december 2023
Svar fra Jason den 6. dec. 2023
Thank you for the 10 out of 10 Ian

10/10 Fremragende

JILLIAN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything first class. Couldn't ask for better.
Overnattede 3 nætter i november 2023
Svar fra Jason den 1. dec. 2023
Thank you for the lovely comments Jillian :)