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Anmeldelser af Culloden Estate & Spa

5 out of 5
Culloden Estate & Spa
Bangor Road, Cultra, Holywood, Northern Ireland

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 150 af i alt 237 anmeldelser" "
Bedømmelse på 8 − Udmærket. 44 af i alt 237 anmeldelser" "
Bedømmelse på 6 − Okay. 27 af i alt 237 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 237 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 237 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

9,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Gavin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Claire den 9. jan. 2024
Thank you for your rating

10/10 Fremragende

P

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Claire den 9. jan. 2024
Thank you for your rating

10/10 Fremragende

James, Woodfalls

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fantastic stay at the Culloden estate and spa. Disappointing the gym was closed during my visit, but the friendliness of the staff, the great food and quiet location certainly make up for it! Thank you for a great stay!
Overnattede 3 nætter i december 2023
Svar fra Claire den 19. dec. 2023
Thank you for your comments and we are sorry that you were unable to use the gym when you were here. Have a great Christmas.

6/10 Okay

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel and grounds were very peaceful.
Overnattede 1 nat i december 2023
Svar fra Claire den 19. dec. 2023
Thank you for your lovely comments and have a great Christmas !

8/10 Udmærket

David

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very nice and well presented. The pool was closed which was disappointing, for the cost I would have hoped that I could have been forewarned.
Overnattede 1 nat i oktober 2023
Svar fra Claire den 31. okt. 2023
Thank you for your comments after your stay with us and we are delighted you had a good experience whilst you were here. We are sorry you were unable to use the pool.

10/10 Fremragende

Charles, Columbia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The nicest overall hotel I’ve stayed in, over my 66 years. First class in almost every respect, except that when checking in the luggage and room introduction service was well below average. But they may have been overtaxed with a Rolls Royce on site event in progress at the time?
Overnattede 1 nat i oktober 2023
Svar fra Claire den 31. okt. 2023
Thank you for your comments and we are delighted that you had a lovely experience whilst you were here. Please be assured that I have forwarded your feedback onto our Concierge team to address.

10/10 Fremragende

Caoimhin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Went here for our anniversary and will definitely be back.
Svar fra Claire den 3. okt. 2023
Thank you for your comments and we are delighted you had a great experience whilst you were here celebrating your anniversary.

10/10 Fremragende

Declan

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023
Svar fra Claire den 3. okt. 2023
Thank you for our rating

4/10 Dårligt

Blake

Synes godt om: Rengøring
Synes ikke om: Service og personale
Not good value. Premium paid for location in countryside which is within 100 metres of highway. Dining facilities were not set up for remote location. No formal dining facility on Sundays and other weekend evenings already fully booked with neighbourhood reservations. Service staff were not focused and many not properly trained.
Overnattede 3 nætter i september 2023
Svar fra Claire den 31. okt. 2023
Thank you for your comments which I have passed onto the relevant departments so they can be addressed with their staff team and action taken.

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Claire den 3. okt. 2023
Thank you for our rating

4/10 Dårligt

David

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very nice staff, but tired and overpriced, especially the additional £50 we were made to pay for breakfast on top of the room rate.
Svar fra Claire den 14. aug. 2023
Thank you for your review and I am sorry you had some issues whilst you were at the hotel.

6/10 Okay

Sharon

Overnattede 1 nat i maj 2023
Svar fra Claire den 23. maj 2023
Thank you for your rating.

10/10 Fremragende

Claire

Overnattede 1 nat i februar 2023
Svar fra Claire den 14. feb. 2023
Thank you for your rating

8/10 Udmærket

Victoria

Overnattede 3 nætter i januar 2023
Svar fra Claire den 14. feb. 2023
Thank you for your rating

10/10 Fremragende

GRAHAM

Overnattede 1 nat i december 2022

10/10 Fremragende

Sabina

Overnattede 1 nat i december 2022
Svar fra Claire den 6. dec. 2022
Thank you for your comments

10/10 Fremragende

Bernard

Overnattede 2 nætter i november 2022
Svar fra Claire den 6. dec. 2022
Thank you for your comments

10/10 Fremragende

Stephen

Overnattede 1 nat i oktober 2022
Svar fra Claire den 24. okt. 2022
Thank you for your rating and we are delighted you had a great stay

4/10 Dårligt

James

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
To much money for not great service
The food was not good and the service was very slow and impersonal the big bed was two beds pushed together not comfortable to much money for not great service i am sorry would not recommend anyone to stay.
Overnattede 2 nætter i juli 2022
Svar fra Claire den 18. jul. 2022
Dear Guest, I'm sorry you did not have a good experience whilst you were here, please be assured I have passed your comments onto the relevant staff members to address with their teams.

10/10 Fremragende

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful stay. Fabulous room, attentive staff, delicious food.
Overnattede 2 nætter i juli 2022
Svar fra Claire den 18. jul. 2022
thank you for your lovely comments

10/10 Fremragende

Marsha

Overnattede 2 nætter i juli 2022
Svar fra Claire den 18. jul. 2022
Thank you for our 10/10 rating.

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2022
Svar fra Claire den 9. jun. 2022
Thank you for your response

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2022

10/10 Fremragende

Kristine

Overnattede 1 nat i maj 2022
Svar fra Claire den 11. maj 2022
Thank you for your rating

10/10 Fremragende

Allison

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2022
Svar fra Claire den 4. apr. 2022
Thank for your review and I am so glad you had a lovely stay

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazingly helpful and courteous staff.
Overnattede 1 nat i februar 2022
Svar fra Claire den 28. feb. 2022
Thank you for your lovely comments.

10/10 Fremragende

Glenn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great but would have preferred a forward garden view not a rear o E as the Hotel was not full . Noise from the a/c from the Spa was irritating.
Overnattede 3 nætter i januar 2022
Svar fra Claire den 8. feb. 2022
We are sorry you were unhappy with your room, but if you had contacted reception at the time, I'm sure you could have been moved to another room.

10/10 Fremragende

Rhonda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We enjoyed our stay the staff were very helpful and friendly. The hotel is spotless and the grounds are amazing. The culture Inn is lovely for dinner and again the service excellent
Overnattede 1 nat i januar 2022
Svar fra Claire den 18. jan. 2022
Thank you for your response and we are delighted you had a lovely experience whilst you were here.

10/10 Fremragende

ASHLEIGH

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2021
Svar fra Claire den 18. jan. 2022
Thank you for your response.

2/10 Forfærdeligt

Lucy

Synes ikke om: Service og personale, værelsets komfort
Very disappointing experience
Staff member working in spa was clearly really agitated. Seemed understaffed in there as she said she was just on by herself and there was no coffee available. She did come back over in the end and asked what coffees I would like which I appreciated but there was no sugar etc, she seemed quite stressed. Two coffees were £6 too, you think you would get sugar etc with this for that price! When I asked for a drinks menu she said she needed to sort other people out and i never got a menu. Room was just okay, air con was so loud to sleep to and I asked for a room with nice view and didn’t get that. No complimentary toothpaste. Staff on the bar were all quite young and didn’t come down to ask us if we wanted drinks etc they just stayed talking around the bar. (Only table service so we were just sat waiting and they weren’t even busy). There was no music etc prices were so dear and the cocktails/ Guinness were not even nice! Really small menu of cocktails and when I asked for one they said they had to check they had the ingredients? Also asked for nuts/ crisps for snacks and they said they only did chilli popcorn which came in a wine glass? Not a great choice was offered at all. Was sadly disappointed with the whole stay, not one to complain but paid a lot of money for this stay and it wasn’t worth it!
Overnattede 1 nat i december 2021
Svar fra Claire den 7. dec. 2021
Dear Guest, thank you for your review after your stay with us. Please be advised that we take all feedback very seriously and I have passed your comments onto the relevant staff members to address in terms of quality of service, maintenance in the room you were in and what snacks are offered in the bar, kind regards

8/10 Udmærket

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Staff very friendly. But shower did not work properly – red-hot was the only setting. So we were unable to shower! We complained – nothing was done. Also ran out of toilet roll – surely they should check that each day. Otherwise a great hotel.
Overnattede 2 nætter i september 2021
Svar fra Claire den 8. feb. 2022
Apologies that you had some issues in regards to your stay. I have flagged these to our maintenance and huousekeeping manager to ensure this does not happen to future guests.

10/10 Fremragende

Glenn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2021
Svar fra Claire den 8. feb. 2022
Thank you for your rating

8/10 Udmærket

Richard

Synes godt om: Rengøring
Overnattede 3 nætter i september 2021
Svar fra Claire den 8. feb. 2022
thank you for your rating

10/10 Fremragende

Balram

Overnattede 1 nat i august 2021
Svar fra Claire den 8. feb. 2022
Thank you for your rating

10/10 Fremragende

Nathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021
Svar fra Claire den 8. feb. 2022
Thank you for your rating

6/10 Okay

Shea

Overnattede 1 nat i august 2021
Svar fra Claire den 8. feb. 2022
Thank you for your rating

10/10 Fremragende

Colin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2021
Svar fra Claire den 8. feb. 2022
Thank you for your rating

6/10 Okay

michael

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Since opening up after lockdown the staff are mostly new starts with little experience. I’m sure they will get better in time.
Overnattede 1 nat i juni 2021
Svar fra Claire den 8. feb. 2022
Thank you for your comments which we have taken on board and addressed with some additional training.

4/10 Dårligt

Wayne

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i juni 2021
Svar fra Claire den 8. feb. 2022
Thank you for your rating

10/10 Fremragende

Yngve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great option in belfast
A beautiful hotel with reasonably priced high quality food and drinks. A refuge in an otherwise horrible city
Overnattede 1 nat i september 2020
Svar fra Claire den 8. feb. 2022
Thank you for your rating and we are glad you enjoyed the hotel.

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale
Check in was quick and very pleased with an upgrade of room. Breakfast service on the first morning was a bit slow and our order was mixed up on the plates. Lack of quiet seating areas to read as most of the seating in the public rooms were reserved for afternoon tea customers or private parties from first thing in the morning. Requested 2 small bottles of water to be left at the door of the room on the second day but this never materialised. Ate at the Cultra Inn which was very good.l
Overnattede 2 nætter i september 2020
Svar fra Claire den 28. sep. 2020
Dear Guest Thank you for your review after your stay with us. I have passed on your concerns in relation to your breakfast order as well as lack of room service to the relevant departments to address with their staff, kind regards

10/10 Fremragende

Jenny, Northern Ireland

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Being treated like a queen 😁. A fabulous place to go and relax
Overnattede 1 nat i august 2020
Svar fra Claire den 28. sep. 2020
Many thanks for your review after your stay with us. We are delighted that you had a great time and hope to see you again in the near future.

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent stay. Staff friendly and polite. Hotel very clean.
Overnattede 1 nat i marts 2020
Svar fra C Lister den 16. mar. 2020
Thank you for your review.

10/10 Fremragende

Leon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2020
Svar fra C Lister den 16. mar. 2020
Thank you for our rating.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2020
Svar fra C Lister den 16. mar. 2020
Thank you for our rating.

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale
Overnattede 1 nat i februar 2020
Svar fra C Lister den 16. mar. 2020
Thank you for our rating.

4/10 Dårligt

Ed

Synes ikke om: Service og personale, værelsets komfort
Underwhelming, Overpriced, Average Service
We booked a suite for a special occasion and because of the price we expected better than average service. Unfortunately we didn't get it. We didn't have a terrible stay, but I couldn't recommend this hotel as anything more than average. Things that weren't good: - We reserved a table at the bar for early evening drinks. Another party sat at our table and rather than ask them to move we were offered an inferior table. - We were brought two rounds of drinks within 10 mins of each other despite ordering 1 round. We felt obliged to take the second round even though it wasn't what we wanted. - There was no hot water in our room on the morning of our departure. We were offered the use of another room on a different floor but I don't think this is acceptable. - The breakfast was the worst we have experienced in any hotel stay in a long, long time. Very limited choice of fruit. Continental breakfast non existent. Fried food was overcooked, dry and unappetising. - No newspaper offered and a selection of 2 available in the morning at reception. This isn't a major issue at all but I am merely stating this last point to highlight that overall the stay was at best average. I don't think that's what this hotel aspires to but sadly if you're after luxury or something a bit better than ordinary then don't spend the extra money going here because it's just not worth it.
Overnattede 1 nat i februar 2020
Svar fra C Lister den 14. feb. 2020
Dear Guest Thank you for your review after your stay with ourselves and I am sorry that you had some issues whilst you were here. I have passed on your comments in regards to the drinks order you placed being served twice to your table to our Bar & Restaurant Manager to address with his staff. We also apologise for the lack of hot water. This has now been resolved but as a gesture of goodwill, on your next stay, we will upgrade you plus ensure you have a welcome slate in your room on arrival. I also apologise that you did not enjoy your breakfast and I have also passed on your comments to our Operations Manager to pass onto the kitchen to ensure this does not happen to a future guest. Kind regards

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had an overnight stay at the culloden estate and spa with my sister.. We both couldn't have faulted our stay in anyway.. Staff were very pleasant and welcoming.. Facilities were next to none.. Room was lovely with stunning views..
Overnattede 1 nat i februar 2020
Svar fra C Lister den 11. feb. 2020
Thank you for your review after your stay with ourselves. We are delighted you had a lovely experience and we hope to see you back here again very soon, kind regards

8/10 Udmærket

Verificeret rejsende

Overnattede 1 nat i januar 2020
Svar fra C lister den 31. jan. 2020
Thank you for your 4 star rating, kind regards

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
5* hotel indeed !! Everything was amazing from the service to the environment. Simply Amazing !! We would go back thousand times if possible .
Overnattede 2 nætter i januar 2020
Svar fra C Lister den 27. jan. 2020
Dear Guest Thank you for your lovely comments after your stay with us. We hope to see you in the near future, kind regards