Aloha and thank you for reaching out. We appreciate your open and honest feedback, as it helps us to improve our operations. I want to sincerely apologize for the surrounding areas making you feel unsafe. The County is actively working on a Banyan Drive improvement project. I will pass the information about the building conditions on to our Chief Engineer as well. MahaloChristina L.

Aloha & thank you for your recent stay & review. Our nightly resort fee of 39 includes lots amenities for our guests; 2 complimentary alcoholic (or non) beverages, Snorkel rental for 2 daily, Two rounds of golf daily, Complimentary Hot & Cold Beverage station all day, Free Wifi & 20% discounts on any island excursions purchased through Kapohokine. Our resort is also 100% valet, in order to provide the best experience and security for our guests vehicles, as public street parking is not monitored. We hope you consider staying with us again in the future. A hui hou,

Aloha Karen,We are delighted to know you experienced the beauty of Hilo Bay's nature from the comfort of our property. Your convenience and ease are our top priority and we are glad these features made your stay memorable. We look forward to hosting you again soon for another oceanside vacation.

Aloha Karl,Wow! Mahalo for this meaningful statement, we are so happy to know you have exceptional experiences every time you're at the Grand Naniloa Hotel Hilo. We look forward to your next memorable stay soon.

Aloha Michael,We appreciate your time with us and for sharing your experience. We are glad that you felt the warmth of our staff's Aloha Hospitality. We will share your feedback with our team for future improvements. We hope to host you again soon for another memorable stay along Hilo Bay.

Mahalo nui for your recent visit and review! We're so glad you enjoyed your time at the Grand Naniloa and can't wait to welcome you back to our Island paradise.A Hui hou,

Aloha Kenneth,We appreciate you sharing your feedback. Our team apologizes that your time was less than exceptional and your suggestions will be taken into consideration for future changes you may love. We hope you may visit us again soon and we would love to share with you more about all the amazing amenities that are included with your stay.

Aloha Cecily,Mahalo for your time with us in Hilo and for leaving a thoughtful review. Your comfort is our top priority and we will share this feedback with our team for future improvements you may love. We are delighted to know you loved the included amenities with your stay and hope you will enjoy them again soon with us.

Mahalo nui for your recent visit and review! We're so glad you enjoyed your time at the Grand Naniloa and can't wait to welcome you back to our Island paradise.A Hui hou,

Aloha Kang,We love that you valued the convenience of staying at the Grand Naniloa Hotel Hilo. Your soon return will be awaited for another seamless stay.

Aloha Michelle,We love that you had an exceptional time at the Grand Naniloa Hotel Hilo. Your 5-star experience is everything to us and we look forward to having you for another stay soon.

Mahalo nui for your recent visit and review! We're so glad you enjoyed your time at the Grand Naniloa and can't wait to welcome you back to our Island paradise.A Hui hou,

Aloha Lisa Anne,Mahalo for sharing your favorite encounters with our warm staff. Your time with us is special and we are delighted to know you felt welcomed during your stay. We look forward to hosting you again for another memorable experience.

Aloha Yuko,We are delighted to know you were able to relax during your time us. We look forward to hosting you again soon for another memorable experience in Hilo.

Mahalo nui for your recent visit and review! We're so glad you enjoyed your time at the Grand Naniloa and can't wait to welcome you back to our Island paradise.A Hui hou,

Aloha Felicia,Mahalo for sharing your time with us and for letting us know your feedback. We apologize you did not experience the full potential of your ocean view. We are glad you alerted us and hope that our team helped remedy the issue. We hope to host you again soon for an even better oceanside stay in the future.

Aloha James,We are delighted to know you had an exceptional experience at the Grand Naniloa Hotel Hilo. Your ease and comfort are our top priority and mahalo for sharing with us that this brought value to your stay. We look forward to hosting you again soon for another 5-star vacation.

Aloha James,We love knowing you had a 5-star experience and appreciate your feedback that can help us maintain that exceptional expectation for your possible next stay. We are committed to many big changes soon and look forward to bringing them together for when you may return.

Aloha Yvetter,We are glad your stay with us was convenient for your trip to Hilo and hope that Grand Naniloa can be a destination for your travels again soon.

Aloha Joy Ann,We appreciate your high recommendations for our hotel and are delighted to know you enjoyed your stay. It is also helpful to know all your feedback to understand how we can be our best. We apologize for any inconvenience due to our valet-only option. Valet parking is included with the resort fee and is intended to be bundled best for your access to 25 other awesome amenities. We hope to see you again soon and would love to share with you all the value that is available for your reservation.

Aloha Lisa,Mahalo for your time with us and for sharing the experiences you loved. It means everything to us that you had a 5-star stay and we look forward to hosting you again soon for another memorable vacation.

Aloha Janine,Mahalo for your time with us and for sharing your favorite moments at the Grand Naniloa Hotel Hilo. We will be sure to send your kind regards to our staff and look forward to welcoming you again soon for another warm stay.

Aloha Arnaud,We love to hear that you had a 5-star experience and that you enjoyed staying along the ocean at the Grand Naniloa Hotel Hilo. We look forward to hosting you again soon on our property near the sea for another memorable time.

Aloha Amanda,Mahalo for sharing your favorite features of your time at the Grand Naniloa. It means everything to us that you loved the convenience and beauty of our property and felt the warmth of our staff's Aloha Hospitality. We look forward to your soon return for another great stay.

Aloha Gregory,We are delighted to know you had a welcoming experience with our staff. It is important to us that you feel relaxed and catered to so you may truly enjoy the beauty our property has to offer on Hilo Bay. We look forward to your soon return for another oceanside stay.

Aloha Micaela,Your ultimate comfort is our top priority. We are delighted to know you felt welcomed by our staff's warm Aloha Hospitality. Mahalo for your kind words and we look forward to hosting you again soon.

Aloha Scott,We are glad to know that the convenience of our property's location brought you value. We appreciate all your feedback and will consider it with our team for improvements you may love. We hope for another chance in future to host you for an exceptional stay.

Aloha Tracy,Wow! It is our proud accomplishment that you had a memorable experience at the Grand Naniloa. We love hearing about your favorite moments and look forward to your soon return for another amazing stay.

We apologize for your unpleasant experience and miscommunication. Your time to express your feedback is important to us. We hope for another chance to host you for a more exceptional experience in the future.

Aloha Clay,We appreciate your time with us in Hilo and for leaving a thoughtful review. Your feedback is important to us and we will consider your suggestions with our team. You can find the most value in your reservation by learning more about the included amenities at grandnaniloahilo.com/hotel-amenities.htm. We hope you may give us another chance soon to host you for the amazing stay you deserve.

Aloha Brian,Your great stay with us is our pleasure. We are delighted to know you felt the warmth of our staff's Aloha Hospitality and enjoyed the amenities such as the refreshments. All your feedback is important to us and we will share it with our team for future changes you may love. We look forward to hosting you again soon for another 5-star experience.

Aloha Bruce,We are delighted to know you enjoyed our hotel even though the weather was not as expected. We hope you return again soon for another season to see some rainbows.

We appreciate your thoughtful review. Your memorable experiences at our oceanside property close to town and enjoying live music in our lounge are meaningful to us. Mahalo for sharing your favorite parts and what you think we can do better. We hope to host you again soon for another amazing stay.

Aloha Brittany,Your excellent stay is what we are passionate about. We hope to host you again soon for another meaningful experience.

Aloha Stephanie, We appreciate your time to share with us your disappointments and we hear your frustrations. Your review will be shared with our team for changes you may love. We apologize your time was less than exceptional and hope you may give us another chance in the future.

Aloha Charles,We are glad you loved the convenience of staying at our hotel in Hilo. It is also good news that you were able to feel immersed in nature by being uninterrupted. We look forward to your soon return for another memorable stay.

Aloha Nancy,We appreciate the 5-star review, it is amazing to know you loved your time with us in Hilo. We appreciate your honest feedback and hope for another chance soon to host you for an amazing dining experience.