Hoteller i Hato Nuevo

"Beautiful property and rooms. However, at this price we were expecting 7 star service and that was not the case. The staff at the pool/bar/restaurant seemed to be bothered when we asked for service. They mostly congregated by the towel area and checked their phones more than they us. You can get far better service in other cheaper hotels. We were hoping to lounge and be take n care of but instead we were told about a 4pm last call (not offered anything) and when the birds took half the breakfast...

"35 dollars for check-in a hour before 4.00 That a log"

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"Me encantó súper cómodo y cerca de caminar al pueblos , súper limpio y muy elegante regreso "

"Everyone was nice."

"This Hotel is located right in the center of old San Juan! Walking distance to restaurants, coffee shops, Nightlife, and shopping! El Moro Castle is literally a few minutes away. Hotel is super clean and smells fresh. Anytime we needed fresh towels or if the room needed a refresh they were so fast and accommodated our needs. We stayed for 6 nights, and wished our stay was longer. We most definitely will be back."

"Great place to stay. Beautiful & good location."

"Great Staff and wonderful food"

"The ocean view from my room was amazing!"

"The staff was friendly and well-intentioned, but unfortunately the stay had several issues that impacted the experience. The TV didn’t work, the shower flooded, and there was very little staff availability throughout our stay. I also texted the emergency contact number for assistance and never received a response. Our room was not cleaned during the stay until asked, as we were never informed that housekeeping needed to be specifically requested. To be fair, when the room was cleaned, it was...

"Hay parking cerca, el sector es seguro, quién nos atendió fue muy amable e hizo las cosas fáciles para nosotras. La habitación estaba muy linda. Solo había una toalla un poco rota pero enseguida el staff se ofreció a cambiarla. Me hubiera gustado tener acceso a café y té como decía en las amenities pero el lobby quedaba en otro hotel a dos cuadras aprox y el café del restaurante habría desde las 8am. En realidad todo muy bien"

"bay view"

"Walkable; close to a science park and places to eat. You don't have to drive to get to a dining business. The parking and security are safe, excellent and easy. I don't gamble, but there is a casino as part of the hotel. The restaurant next to the casino and is part of the hotel has excellent latino food."

"The room we stayed in was absolutely beautiful with a scenic beach view. The staff was amazing! Hotel overall was clean and maintained throughout the entire stay :) 10/10 would recommend to the next person!!"

"The hotel looked and smelled clean, that was very reassuring. The rooms with no balcony were small, ie...there's no closet. Funny thing is the toilet flush is incredibly loud! LOL The adjacent mini store available to guest was so convenient. The check-in was fairly quick. We were surprised that it offered NO continental coffee, let alone breakfast. For the most part, the staff was helpful and accommodating. We would definitely stay here again."

"Housekeeping wasn’t that good"