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Anmeldelser af Palais Sheherazade & Spa

5 out of 5
Palais Sheherazade & Spa
23 Arsat Beniss Douh, Medina, Fes

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 79 af i alt 157 anmeldelser" "
Bedømmelse på 8 − Udmærket. 33 af i alt 157 anmeldelser" "
Bedømmelse på 6 − Okay. 20 af i alt 157 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 157 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 12 af i alt 157 anmeldelser" "

8,4/10

Rengøring

8,0/10

Service og personale

7,0/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

6,6/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig dårlig oplevelse
Vi blev ok modtaget og fik anvist et værelse på første sal der var rent men godt slidt og langt fra standarten på et 4-5 stjernet hotel næste morgen blev vi vist over til et tidligere drivhus inden i riaden man skulle gå på nogle tilfældig udlagte sten for at komme derover. Her blev der serveret morgenmad der på intet tidspunkt var bedre end det man fik i enhver anden riad inde i medinaen. Nærmest tværtimod tjeneren var ikke eksisterende, kaffen var halvkold og resten trist og ikke appetitligt. Vi forlod hotellet for at gå på opdagelse i Suken. Da vi vente tilbage ved 16 tiden blev vi nedstirret af personalet da vi trådte ind i Gården af Riaden. og først da vi bad om vores nøgle - opførte de sig som om vi ikke var noget grimt og uønsket. Da vi kom op til vores værelse var dette ikke blevet rengjort. Nu havde vi fået nok af dette såkaldte luksus hotel og tjekkede ud. Vi tilbød at betale for vores en nats ophold, men de ville dog ikke have penge da de godt vidste at tingene ikke var iorden Men en Rigtig kedelig oplevelse på vores første feriedag. Det Hotel vi flyttede til var super duper med lækker spa og alles .
Overnattede 3 nætter i marts 2018

10/10 Fremragende

Javier

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Adrien

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!
Overnattede 3 nætter i marts 2024

4/10 Dårligt

JOSE E

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Palace in ruins
This was a magnificent palace but today is a wreckage
Overnattede 1 nat i december 2023

10/10 Fremragende

Georgia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
Overnattede 1 nat i november 2023

10/10 Fremragende

Karl

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
excellent service
Overnattede 3 nætter i september 2023

10/10 Fremragende

Salva

Overnattede 1 nat i juni 2023

2/10 Forfærdeligt

Zineb

Synes ikke om: Service og personale
Overnattede 1 nat i april 2023

2/10 Forfærdeligt

Christian

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!
Overnattede 3 nætter i marts 2023

6/10 Okay

cathy

Rejste i en gruppe
Synes ikke om: Rengøring
un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .
Overnattede 3 nætter i marts 2023

6/10 Okay

YADYRA

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
La gente que atiende es demasiado amable, pero lamentablemente la propiedad no está en las mejores condiciones, sus instalaciones están un poco deterioradas , falta mantenimiento , la cama es terrible , lo normal para hacer una cama king es que los hoteles juntan dos camas pero siempre con el debido protector y todo lo necesario para que sea cómoda y no se sienta la unión , pero acá no, así que dormir con un hueco en la mitad , el tv no servia , se debe programar el agua caliente porque no es 24 horas y el desayuno porque empieza a partir de las 8, tampoco te dan opción para comer , es lo que hay y lo que sirven y listo . Considero que para el costo no se reciben los beneficios que se deberían . La ubicación tampoco es la idónea y está bastante fea la calle para llegar , la piscina es decorativa ya que el agua es helada y encima está muy deteriorada . El minibar no tenía ni agua. Definitivamente aunque repito la gente es muy amable , no me gusto . Expedía no debería ofrecer esta propiedad como 5 estrellas .

10/10 Fremragende

susana

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente
Overnattede 2 nætter i december 2022

6/10 Okay

Alanna

Synes ikke om: Service og personale
Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Overnattede 2 nætter i september 2022

10/10 Fremragende

Sherry

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
I would go back in a heartbeat! Great place!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
Overnattede 1 nat i maj 2022

2/10 Forfærdeligt

Laila

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Séjour très désagréable
Pas de service. Pas d’eau chaude le matin ! Cafards dans la chambre ! Service pour le petit déjeuner très lent!
Overnattede 2 nætter i maj 2022

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Suite à une erreur de réservation. Je me suis fais avoir sur 129 euros. Ni expedia ni l´hôtelier ont joué le jeu. Aucun geste commercial. Des escrocs à éviter.
Overnattede 1 nat i august 2021

8/10 Udmærket

Su

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i juni 2021

8/10 Udmærket

sudhir

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i januar 2020

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2019

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Les mille et une nuits existent...
Si vous cherchez le dépaysement, ici vous le trouverez : un séjour atypique loin des touristes blasés des 5*! Un lieu extraordinaire une gentillesse exemplaire. Un retour vers les 1001 nuits, le décor y est et en plus vous vous trouvez juste à côté de la fameuse Médina. Ne vous attendez pas à un lieu high tech, ni a 300 chaînes de TV ce n‘est pas possible dans cet environnement...
Overnattede 2 nætter i oktober 2019

10/10 Fremragende

Imad

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2019

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
It’s just ok
The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.
Overnattede 3 nætter i august 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 2 nætter i august 2019

6/10 Okay

Lars Tony

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fes
Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full of weeds and was only opened up for us, think we we’re the only guests.
Overnattede 2 nætter i juli 2019

4/10 Dårligt

scott

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sheherazade scam
Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive
Overnattede 2 nætter i juni 2019

8/10 Udmærket

hisshii

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
ここも一点だけですね。朝食の時、10テーブル以上あったので先に来ていた二組（８名と２名）から少し離れたところに座ろうとした。すると２名席は８名の隣りだけだと。寄せた方が作業が楽なので寄せたい気持ちはわかるが、なんでこのだっだっぴろい空間でそこのうるさいところに座らないといけないのか、と強く抗議して、少しだけ離れた席にさせてもらった。　理解に苦しむ。
Overnattede 3 nætter i maj 2019

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
hôtel dépassé piscine froide et sale le propriétaire délaisse son établissement il y a mieux dans fez restauration médiocre A EVITER
Overnattede 5 nætter i april 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved it! Everything was wonderful! Amazing staff!
Overnattede 3 nætter i april 2019

10/10 Fremragende

Eudald, Cataluña, España

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Un palacio en una situación inmejorable. Personal atento. Buena cocina.
Overnattede 2 nætter i april 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale
La camera molto bella e tipica ,ampia ,un bel bagno col bidet Due bei cortili Colazione perfetta
Overnattede 2 nætter i april 2019

8/10 Udmærket

Verificeret rejsende

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comoda location Parcheggio comodo Bello hotel , romantico con tutti i confort
Overnattede 1 nat i april 2019

2/10 Forfærdeligt

Sarah

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
50th Birthday Nightmare !
From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .
Overnattede 7 nætter i marts 2019

6/10 Okay

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.
Overnattede 2 nætter i marts 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2019

10/10 Fremragende

Roberto edilson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
O hotel é lindo, os quartos amplos e ricos em detalhes. A vista do restaurante é muito bonita mas os preços não justificam. A comida não tem nada demais, malsetcida e cara.
Overnattede 2 nætter i marts 2019

10/10 Fremragende

Salvatore Rosario

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Palazzo meraviglioso
Palazzo meraviglioso, ottima posizione, ottima colazione Ottima rapporto qualità / prezzo
Overnattede 2 nætter i januar 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
素敵な綺麗なリアド。
Overnattede 2 nætter i januar 2019

2/10 Forfærdeligt

Basi

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Todo casi sin luz sucio y como si estuviera cerrado muy deprimente la terraza destartalado
Overnattede 3 nætter i november 2018

8/10 Udmærket

Maria, Madrid

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Muy bonito, Riad precioso, falta atención al huésped.
Overnattede 2 nætter i november 2018

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Literie obsolète et inconfortable pour le prix de cet hôtel pas bon marché Salle de bain improbable Fenêtre bloquée Linge de toilette vieillot Deco horrible Tapis immondes (au pays des plus beaux tapis!!!) Table de salon en chambre cassée avec angles bléssants Sommier inconfortable Un café commandé jamais arrivé en bas dans le grand patio Patio peu accueillant Personnel très gentil mais peu ou pas formé
Overnattede 1 nat i oktober 2018

10/10 Fremragende

Frank

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Oasis of peace
An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.
Overnattede 3 nætter i september 2018

8/10 Udmærket

M&S, San José Costa Rica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful Ryad! The staff was very friendly and helpful.
Overnattede 1 nat i september 2018

4/10 Dårligt

celso

Synes ikke om: Service og personale

6/10 Okay

mn, strasbourg

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Séjour agreable
Séjour agréable. Cadre magnifique avec un personnel très sympathique. Ne soyez pas trop regardant sur la propreté qui laisse parfois à désirer notamment les nappes du petit déjeuner si vous passez en 2.
Overnattede 4 nætter i februar 2018

10/10 Fremragende

Franck, London

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Extraordinary beauty and exceptional luxury
This is the most famous luxury hotel in the region. This gem is an extraordinary palace with spectacular architecture ! We were welcomed by a very courteous and attentive service: they made us feel home. The suite was gorgeous, very luxurious, clean and exceptionally designed in accordance with traditions. Every detail is designed to perfection. Very comfy bed and beautiful bathroom. We had an exquisite dinner in the famous Moroccan restaurant. The palace is very romantic and we almost did not leave this gracious environment for the whole stay. The spa is spectacular with the finest technologies perfectly mixed with the stylish traditional design. The view on the Medina from the panoramic terrace is amazing. The location of the palace is also perfect to visit Fez and very practical since it has direct access by car. The reception service and management did an excellent job helping us to arrange the rest of our trip : this is what I call exceptional 5 star service !
Overnattede 2 nætter i januar 2018

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ottimo
cordiale il personale. molto buono il ristorante. bellissime le stanze. buona la colazione. posizionato nel quartiere centrale Batha.
Overnattede 2 nætter i januar 2018

10/10 Fremragende

Yoni, México

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Maravilloso Hotel
La hospitalidad es excepcional!!! Nos dieron un upgrade en la habitación, todo el presonal estaba atento en cubrir nuestras necesidades con preciosas sonrisas y el lugar es hemoso!!
Overnattede 1 nat i december 2017

10/10 Fremragende

marcelo mota, Salto, SP- Brazil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The team is ver good (By the way, I received a later-Check-out until 6PM), the hotel is truely a Palace (Palais). The food is very good and you feel as you were living in the past - It is Fantastic!!!!
Overnattede 2 nætter i november 2017

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic ryad. Beautiful surroundings.
The most beautiful accommodations in a fantastic city.
Overnattede 2 nætter i oktober 2017

6/10 Okay

Bill, California

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Beautiful property - poorly managed
The hotel was very disorganized. I ordered a coke at the courtyard bar with ice, 15-20 minutes later the bartender apologized that they didn't have any ice in the hotel. I sent my shirt to be laundered and after inquiring once and being promised it would be sent up to my room I had to call the front desk to report that it hadn't arrived. A bigger issue was that the air conditioning in our room barely work at all. They promised that they would fix it and said that they had fixed it when we returned after a day of touring. When the temperature was only slightly cooler than the outside temperature after running all day we called again and they came to repair it. They cleaned the filter (very dirty) and topped off the coolant in the system. This sort of fixed the problem for about 12 hours. When we returned from our next day of touring the temperature was again barely above the outside air temperature.
Overnattede 3 nætter i oktober 2017