4/10 Dårligt
Mary
Rejste med familie
27. jul. 2025
Synes ikke om: Faciliteter
Normal ck-in is 3pm, no? Had two rooms booked and arrived around 4pm and told “rooms not quite ready, need a few more minutes.” Many other folks in lobby told same thing. Three more attempts to check in but room not ready until after 5pm. Had asked desk clerk to call me when ready and never got a call. Once in rooms, one room was fine but 2nd room still had popcorn on floor. No offer for any discount or apology, or reason for late availability. No offer for late checkout either. Did not care for soap offered (personal choice), complimentary toiletries were quite small and one was half empty, vanity sink was slow when draining, noisy A/C and fan, no elevator for 2nd floor and no mention of such in website, poor lighting at inside door entry, mattresses need replacement, sides of mattresses were quite flimsy, low toilets. Did enjoy interesting memorabilia inside and outside grounds have interesting landscaping and lighting. Would NOT recommend and will not return. Sorry, wanted to like the Prospector but disappointed with whole experience. Don’t know if staff shortages were issue with rooms or not but if so, shame on Management. Worthy of improvement.
Mary
Overnattede 1 nat i juli 2025
