Hoteller i El Tuito

"The front desk staff were amazing and the service at all the restaurants and pools were top notch. The property was clean and all the amenities were great! We really enjoyed our stay! The corner suite was the best choice and we enjoyed several nights on the balcony watching the sunset. Beautiful! The only complaint we had was the concierge staff. Fabiola was very sweet at first, but as soon as we declined the meeting for the resident club, her demeanor completely changed. She was rude and said...

"I saw cockroaches in the shower room and filmed them on the phone, I showed the video, they gave me another room."

"love how the hotel is very kid friendly, the beach view is amazing and the staff is very friendly."

"La alberca fue lo más destacado"

"Todo estuvo excelente, solo me hubiera gustado que los snacks y bebidas en las albercas no terminaran a las 5:30-5:45 pm "

"Wonderful and unexpected friendly staff."

"La estancia fue buena. Pienso que pueden mejorar la calidad del servicio de television"

"Perfect in every way. Cute, quiet, gorgeous backdrop. Already planning our return"

"Muy buena atención. Personal muy atento. Excelente playa. Arena muy fina agradable. Falta una boutique o algún local de venta de objetos de uso de playa dentro del hotel. El menú casi todo a la carta. Muy rico"

"Great location, well maintained with attentive staff!"

"Bajó mucho el servicio al cliente por su falta de personal. La calidez en su servicio es mínima ."

"Todo de lujo"

"Hotel en excelente ubicación, con muy buen servicio Costo beneficio muy bien"

"Excelente todo"

"Elevators not working and this is not ok"

"We love this hotel and have stayed here three times. We deeply regret their decision to become an all inclusive this Spring. Puerto Vallarta is a great place to go out to eat and enjoy the town, we are not interested in staying in the hotel all the time or paying for food we wont eat. I hope they reconsider this decision, we would return if they did."

"Loved it"