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Anmeldelser af The Glasshouse, Autograph Collection

5 out of 5
The Glasshouse, Autograph Collection
2 Greenside Place, Edinburgh, Scotland

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 553 af i alt 897 anmeldelser" "
Bedømmelse på 8 − Udmærket. 222 af i alt 897 anmeldelser" "
Bedømmelse på 6 − Okay. 75 af i alt 897 anmeldelser" "
Bedømmelse på 4 − Dårligt. 32 af i alt 897 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 897 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Karsten

Overnattede 1 nat i maj 2022
Svar fra Zoltan den 3. jul. 2022
Dear Karsten, We do appreciate you have taken the time to share your experience with us. We were thrilled to see you had a fantastic time in all aspects of your stay with us. We look forward to having you back in the near future. Sincerely, The Glasshouse Hotel

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt hotel højst 5 min. fra princess street. Er givetvis ideelt om sommeren, da der er er stor tagterasse med mange stole. Der var meget rent og pænt. Kaffe kapsel maskine på værelset og tepotte. Eneste grund til at jeg ikke giver 5 stjerner, er mangelen på fælles lokaler . Der var en bar, men den lå midt inde på anden etage og var rimelig svær at finde. Gik man derfra en etage ned og ned ad en gang så fandt man restauranten, der var rimelig lille. Vi spiste ikke der. Spiste også morgenmad ude, -det fik man i centeret lige ved siden af hotellet. På den anden side af hotellet lå der et teater. På vej op ad gaden op til Princess street lå der et starbucks der serverede meget god te i store krus og fine kager sanwishes til.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Spændende, perfekt beliggenhed, fantastisk service
perfekt ophold på et meget trendy hotel.

8/10 Udmærket

David John, Ballyclare

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really nice hotel in great location. Staff are very nice and helpful
Overnattede 2 nætter i marts 2024

8/10 Udmærket

William, Kirkcaldy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The stay was perfect apart from the heating not working in the room but reception dealt with the matter quickly
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Tim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I think the hotel was having a bad day the day we arrived as there was a lack of staff so service was slow plus there was a problem with the key coder which meant it was awkward getting into the room, Overall though everything turned out ok and we enjoyed our stay, food and drink were all very good, breakfast was also very good
Overnattede 1 nat i marts 2024

10/10 Fremragende

Eva

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Gerard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great welcome and superb location
Fantastic stay with a very warm welcome by both front desk staff followed by a tour from Harry the concierge around this lovely hotel and then shown to our room. He was also extremely helpful throughout our stay with recommendations etc It’s unusual meeting such an enthusiastic young person about their Jo and heart-warming, a lovely reflection of Scottish hospitality, thank you. Perfectly placed for the Playhouse Theatre and shopping. Would definitely recommend
Overnattede 1 nat i februar 2024

10/10 Fremragende

Catriona

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A Wonderful Weekend
A wonderful weekend and all staff were so welcoming, professional and friendly. A special mention to Jonathan who makes your stay so memorable. An excellent location for the Edinburgh Playhouse and the St James Quarter. We loved the roof terrace with amazing views and the Snug with the open fire pit. Beautiful rooms and decor throughout. Looking forward to starting with you again.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Bruce

Overnattede 1 nat i januar 2024

10/10 Fremragende

Gary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best spot in Edinburgh
Great staff. Very attentive, kind and engaging. Our second stay here and we’ll be back!
Overnattede 9 nætter i december 2023

10/10 Fremragende

James

Overnattede 1 nat i december 2023

8/10 Udmærket

Alan

Synes godt om: Rengøring, service og personale, værelsets komfort
Nice break
We had a lovely stay, However, I would say the fact they must check the rooms before putting people into them, our shower flooded the bathroom and leaked into the room a bit. Give them they're due they moved us to a different room which was nice however the heating was broke in that room and they had a really noisy heater in its place. £540 was a lot of money to have these snags i feel, one thing i feel that they could update is they are cashless and that they take £100 deposit for the room incase anything happens to it, this i feel you should be made aware of, all in all was a nice break
Overnattede 2 nætter i december 2023

10/10 Fremragende

Garry

Overnattede 1 nat i december 2023

10/10 Fremragende

Azat, Glendale

Overnattede 2 nætter i december 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

6/10 Okay

Catriona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Angela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything about this hotel far exceeded our expectations. The staff are truly wonderful and the room was lovely, really clean and super comfy beds. The minibar was complimentary - a nice touch. All our needs were met very promptly. Look forward to staying here again.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Angus

Overnattede 2 nætter i november 2023

8/10 Udmærket

Antonio Henrique

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Festa no hotel que atrapalhou hospedagem! Café da manhã com opções limitadas
Overnattede 2 nætter i november 2023

8/10 Udmærket

Andrew

Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Mehmet

Overnattede 3 nætter i september 2023

10/10 Fremragende

Larry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great service
Overnattede 5 nætter i august 2023

2/10 Forfærdeligt

Rukhsana

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stay away from this hotel
The hotel is very tired. Had paid for the room and they tried to charge us again! The worst hotel I have ever stayed in - its awful
Overnattede 1 nat i juli 2023

8/10 Udmærket

David

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2023

8/10 Udmærket

Mohammed

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing.
Location is good. No parking, we had to park in the mall and the overnight stay was expensive. Music could be heard till 1am. Breakfast room is too far and very complicated.
Overnattede 1 nat i juli 2023

8/10 Udmærket

David, Isle of Skye

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Nice hotel, large rooms but really long walk up and down lots of stairs to get to rooms, not easy with luggage. Breakfast was a disaster and certainly not what you expect for the price you pay. Took an hour and 10 minutes to finish breakfast and waited 25 minutes to just get coffee.
Overnattede 1 nat i maj 2023
Svar fra Zoltan den 2. jul. 2023
Dear David,We appreciate you have taken the time to share your candid feedback following your recent stay at our Glasshouse Hotel.We were glad to see you had a positive experience despite the service issues you mentioned in your feedback. For those, please accept our apologies. We have forwarded your review to the relevant departments to ensure we improve in our service.Once again, thank you for staying with us and letting us know about your experience.Sincerely,The Glasshouse Hotel

10/10 Fremragende

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very unique experience
Overnattede 4 nætter i maj 2023
Svar fra Olivia - Duty Manager den 25. maj 2023
Dear David, Thank you for taking the time to review your stay with us.It is a pleasure to hear that you enjoyed your visit to Edinburgh and your stay with us. I have shared your review for the rest of our team.We hope to be able to host you again in the future.

10/10 Fremragende

Jennifer

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Toppen!!
Servicen va verkligen super, alla i personalen va väldigt hjälpsamma och välkomnande. Låg nära till de mesta, restauranger och en affär på andra sidan gatan.
Overnattede 3 nætter i april 2023
Svar fra Olivia den 30. apr. 2023
Dear Jennifer, Thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your time in Edinburgh and your stay with us. I have passed your wonderful feedback onto our management team. It was a pleasure hosting you and we hope to welcome you back to stay with us again in the future.

10/10 Fremragende

mary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay. we had room just off the bar with terrace. did not find the bar to be noisy at all. staff were very friendly and attentive. did not buy the breakfast as it was expensive and there were so many other options within walking distance.
Overnattede 4 nætter i april 2023
Svar fra Olivia - Duty Manager den 25. maj 2023
Dear Mary, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are delighted to hear that you enjoyed your stay and our location was perfect for your experience of Edinburgh. I have passed your wonderful feedback onto our management team for their review. It was so lovely to have you and we cant wait for your next visit.

10/10 Fremragende

Kristine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The service was amazing! The front desk was very helpful in getting taxis and helping us get our luggage to our rooms. Alexander was wonderful showing us around the rooftop garden and recommending The Lookout restaurant at the top of Carlton Hill. Highlight of our trip.
Overnattede 1 nat i marts 2023
Svar fra Olivia - Duty Manager den 25. maj 2023
Dear Kristine, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are so glad that you enjoyed your visit to our hotel and that you found our staff very friendly and helpful. I have passed your feedback onto the relevant departments, including Alexander himself. It was a pleasure hosting you and we hope to welcome you back to stay with us again in the future.

10/10 Fremragende

Brian

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
From the moment you walk through the doors to escape the brisk, Scottish air, you are warmly welcomed into what feels like a bubble of ecstatic yet understated luxury. Any worries I had about my choice of accommodation were swiftly whisked away and replaced with a pleasant whisper of tranquillity. A unique juxtaposition between the gothic exterior and sleek, modern interior design. The bold yet serene décor breathes passion and bleeds opulence. Every room and hallway share their stories through striking artworks and beautiful furnishings. The winding halls flow wonderfully, lit with a perfect effortlessness which makes even walking to your room feel like a holiday in itself. The rooms were flawless. My only complaint was that I only stayed there for a single night. Since going home, I have been actively looking for any excuse I can to return to Edinburgh so I can claim another night or two in this marvellous hotel. In terms of location, the Glasshouse, Autograph Collection remains unmatched in the city of Edinburgh. Everything you could possibly need from dinner and drinks to entertainment and travel links are right on your doorstep. From the second we stepped foot inside the hotel we were made to feel not only welcomed, but genuinely at home. The level of care and dedication the staff showed us was beyond compare. If you are looking for an upmarket stay in Edinburgh, the Glasshouse, Autograph Collection shouldn’t be your first choice. It should be your only choice.
Overnattede 1 nat i marts 2023
Svar fra Olivia - Duty Manager den 25. maj 2023
Dear Brian,,Thank you so much for leaving this wonderful review of your stay with us at The Glasshouse Hotel. We are so delighted to hear that you enjoyed your visit to Edinburgh and found our hotel perfect for your needs. I have passed your lovely feedback to our staff and we hope that you will find that perfect excuse to stay with us again in the future.

10/10 Fremragende

Jacqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One night stay for a theatre trip our room on the 3rd floor was beautiful & had access to the outside seating area. It has lovely views of Calton hill and we were pleasantly surprised how quiet and relaxing it was being in a busy part of the city. Reception very helpful and great service in The Snug. Location perfect for our stay and parking very close by.
Overnattede 1 nat i marts 2023

8/10 Udmærket

Fabienne Janine

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Die Lage des Hotels ist perfekt und alles ist mühelos zu Fuss erreichbar. Das Personal war sehr freundlich und zuvorkommend und auch unser Zimmer war sehr schön. Einzig zu bemängeln ist die Sauberkeit. Schon früh morgens war der Boden des Frühstücksraums mit Krümeln übersäht und auch in der Bar waren die Krümel auch nach zwei Tagen noch an Ort und Stelle. Könnte man sicher besser machen aber ansonsten hatten wir eine tolle Zeit im Glasshouse.
Overnattede 4 nætter i marts 2023

10/10 Fremragende

Cameron

Overnattede 1 nat i marts 2023
Svar fra Olivia den 13. mar. 2023
Dear Cameron, Thank you very much for leaving this wonderful feedback of your stay with us. We hope to be able to welcome you back again in the future.

10/10 Fremragende

Sadettin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2023

10/10 Fremragende

Yvonne

Overnattede 1 nat i februar 2023
Svar fra DM den 27. feb. 2023
Dear Yvonne, thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your visit. I have passed your feedback onto our team. I hope that we will have the pleasure of welcoming you back to stay with us again in the future.

10/10 Fremragende

L

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic stay
Amazingly attentive staff. Everyone was so friendly. Room spotless. Bed very comfortable and really did smell fresh. Only thing that I can say is have had better free mini bars in cheaper hotels and the bedside tables had chucks out of them however it did not spoil the stay in any way.
Overnattede 1 nat i januar 2023
Svar fra Olivia den 31. jan. 2023
Dear L,Thank you for taking the time to leave this wonderful review of your stay with us at The Glasshouse Hotel.We are so delighted to hear that you enjoyed your visit to Edinburgh and that our staff were friendly during your visit..It was a pleasure having you with us and we look forward to hosting you again.

10/10 Fremragende

Deborah

Overnattede 1 nat i januar 2023
Svar fra Zoltan den 9. jan. 2023
Dear Deborah,Thank you for this amazing score, we are glad to see you enjoyed your stay with us.We do hope to see you again in the near future.Sincerely,The Glasshouse Hotel

8/10 Udmærket

Lisa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022
Svar fra DM den 30. dec. 2022
Good afternoon Lisa, Thank you for taking the time to review your stay with us. We do hope to be able to welcome you back to stay with us again in the future.

10/10 Fremragende

Jennie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
If I could I would 100 stars! Everything was perfect with very attentive staff. I will be returning to Edinburgh and will stay with the Glasshouse again.
Overnattede 1 nat i oktober 2022
Svar fra Ryan den 29. okt. 2022
Than you for taking the time to review your recent stay. I am thrilled to receive such praise and am glad we were able to deliver a memorable experience. Looking forward to welcoming you back again in the future.

10/10 Fremragende

Marissa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Location was great, staff were amazing and overall great spot for a short stay in Edinburgh.
Overnattede 4 nætter i oktober 2022
Svar fra Ryan den 29. okt. 2022
Dear Marissa,Thank you for taking the time to complete our survey on your recent stay with usI appreciate your kind words about our team and am happy you were able to explore the city easily from our hotel. We hope to welcome you back again in the future.

10/10 Fremragende

Allina

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2022
Svar fra Ryan den 29. okt. 2022
Thank you for taking the time to complete a survey on your recent stay with us. I am delighted you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 Fremragende

MICHAEL

Overnattede 1 nat i oktober 2022
Svar fra Ryan den 29. okt. 2022
Dear Michael,Thank you for your review on your recent stay with us. I am delighted that you enjoyed your stay and look forward to welcoming you back again in the future.

8/10 Udmærket

Francois, Montreal

Synes godt om: Rengøring, service og personale
Moderne, chambre avec terrasse donnant sur un jardin
Overnattede 2 nætter i september 2022
Svar fra Zoltan den 14. okt. 2022
Dear Francois,It was truly our pleasure to have you at our Glasshouse Hotel. It is so amazing to see you had such a good stay with us. Your comment has been forwarded to all our departments to ensure we keep working hard and provide amazing service.Sincerely,The Glasshouse Hotel

10/10 Fremragende

Ilan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Glasshouse was really worth it. Staff were friendly and very helpful. The bar had a spectacular whiskey collection with bartenders who knew their whiskey. The location was very central and getting everywhere was simple.
Overnattede 4 nætter i september 2022
Svar fra Zoltan den 14. okt. 2022
Dear Illan,Thank you for sharing this amazing experience with us.It is so great to see you had a fantastic stay with us.Please let us know whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

8/10 Udmærket

Erin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is beautiful rooms are excellent but don’t get the breakfast it’s disorganized takes forever and is not very good. Other than the breakfast it’s wonderful. I suggest going around corner for breakfast.
Overnattede 4 nætter i september 2022
Svar fra Zoltan den 20. sep. 2022
Dear Erin,We do appreciate you have taken the time to share your candid feedback with us.I was delighted to see you had a great stay in many aspects, however I was disappointed to learn about your breakfast experience.Please rest assured your feedback has been forwarded to the relevant department to make sure we provide excellent service whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

10/10 Fremragende

annie

Overnattede 1 nat i august 2022

10/10 Fremragende

Jacqueline

Overnattede 4 nætter i august 2022
Svar fra Zoltan den 20. sep. 2022
Dear Jacqueline,Thank you for taking the time to share this amazing experience following your stay with us.It is always encouraging to see when our hard work culminates in great experiences such as yours. Sincerely,The Glasshouse Hotel

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall a good stay
Nice reception area with lovely Front of House staff. Large room and bathroom with good Elemis toiletries. Free mini bar, water, soft drinks and beer. Fabulous comfy bed. A little dated furniture wise. Breakfast was delicious with plenty of choices. Bar staff knowledgeable and friendly. Overall a good stay. Ask for a quiet room.
Overnattede 1 nat i august 2022
Svar fra Zoltan den 14. okt. 2022
Dear Guest,We appreciate you have taken the time to share this amazing experience with us following your recent stay. It is always encouraging to see our hard work culminating in such a memorable stay. Your comment has been shared with all the relevant departments to ensure we keep providing excellent service.Sincerely,The Glasshouse Hotel