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Anmeldelser af Radisson BLU Hotel Durham

4 out of 5
Radisson BLU Hotel Durham
Frankland Lane, Durham, England

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 491 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 351 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 103 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 1003 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,6/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Louise Buch

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super!
Hotellet er fantastisk! Værelserne er store og mangler absolut ingenting. Spaområdet og træningscentret er perfekt og morgenmaden er virkelig skøn. Perfekt til en romantisk kærestetur.
Overnattede 2 nætter i september 2018

10/10 Fremragende

Victoria

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel within easy walking to centre of Durham
Overnattede 1 nat i maj 2024
Svar fra Katie den 25. maj 2024
Thank you for your feedback. We do hope to see you again soon!

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property right along the river. Very easy to get around.
Overnattede 1 nat i maj 2024
Svar fra Lauren den 23. maj 2024
Thank you for your feedback

8/10 Udmærket

Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great trip
Overnattede 1 nat i marts 2024
Svar fra lauren den 12. maj 2024
Thank you for your feedback.

10/10 Fremragende

Assunta

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely stay and nice to use the pool. Really appreciated the upgrade too. Staff very friendly and helpful.
Overnattede 1 nat i marts 2024
Svar fra Catherine den 30. mar. 2024
Thank you for your feedback, we hope to welcome you again soon

8/10 Udmærket

Alice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed in an accessible room which was well appointed, though it would have benefited from a couple more accessible shelves as the drinking glasses were next to the toilet. Would have like a fridge in the room. I felt the breakfast was too expensive but it was good.
Overnattede 1 nat i marts 2024
Svar fra Catherine den 30. mar. 2024
Thank you for your feedback

10/10 Fremragende

Cassandra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy to get too with onsite parking. Staff are very accommodating and the facilities are easy to access. We stayed overnight and enjoyed a spa day following. Would stay again
Overnattede 1 nat i marts 2024
Svar fra Catherine den 30. mar. 2024
Thank you for your feedback, we hope to welcome you again soon

4/10 Dårligt

Anthony

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not what I expected at all. The hotel was tired and very bland. No different than a travel lodge - other than price. Would not stay again. Disappointing.
Overnattede 1 nat i marts 2024
Svar fra Catherine den 30. mar. 2024
Thank you for your feedback, I am sorry to read of your disappointment and hope you took the opportunity to speak with the team whilst on site.

10/10 Fremragende

Lynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
A lovely hotel, good location, the staff were so helpful and friendly
Overnattede 1 nat i februar 2024
Svar fra Catherine den 30. mar. 2024
Thank you for your feedback, we hope to welcome you again soon

10/10 Fremragende

steven

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Catherine den 30. mar. 2024
Thank you for your feedback, we hope to welcome you again soon

10/10 Fremragende

Kate

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Martine den 24. feb. 2024
Thank you for your feedback.

8/10 Udmærket

John

Overnattede 5 nætter i februar 2024
Svar fra Martine den 24. feb. 2024
Thank you for your feedback.

10/10 Fremragende

ashton

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Katie den 21. feb. 2024
Thank you for your feedback

8/10 Udmærket

Bridget

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very friendly and helpfull
Overnattede 1 nat i februar 2024
Svar fra Katie den 21. feb. 2024
Thank you for your feedback

10/10 Fremragende

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel was lovely! Loved it.
Overnattede 1 nat i februar 2024
Svar fra Katie den 21. feb. 2024
Thank you for your feedback

10/10 Fremragende

Debbie

Great stay!
Wayne at the bar was lovely! Room spacious and clean. Pool a bit busy but nice. Great location.
Overnattede 1 nat i februar 2024
Svar fra ka den 21. feb. 2024
Thank you for your feedback

6/10 Okay

J R

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing for the price.
Disappointing for the price. Floors not cleaned properly and tv only worked intermittently. Bar and breakfast incredibly expensive.
Overnattede 2 nætter i februar 2024
Svar fra Katie den 21. feb. 2024
Thank you for your feedback

4/10 Dårligt

Yvonne

Synes ikke om: Service og personale
Not impressed
The location was very good, very central to the City centre and all the amenities. Room basic, no mini fridge. Staff not very helpfull, Much too busy to be dealing with customers. We were there for comedy dining, which in itself was amatuerish.. Food although tasty could have been better presented. we had to queue to get into breakfast. We asked 2 seperate servers for an order of fried eggs. The 1st one told us she was not taking orders she was just stocking up, the 2nd one did take the order but we had finished breakfast before we got them. Not a place i would stay again. I would have had better service at the nearby Premier Inn. For 1/3 of the price. It was a shame as this was supposed to be a gift weekend for myself and my husband. Not impressed.
Overnattede 1 nat i februar 2024
Svar fra Katie den 21. feb. 2024
Thank you for your feedback

10/10 Fremragende

Victoria

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Was absolutely lovely stay, just weren't given walk around or hasn't been navigated... no one asked me if I'm here firt time or not and literally I couldn't find my door number as it was not 1234 my number were right in the end when number before my number were in the middle of the corridor, I were very tired when I arrived, had practical almost like an exam day l day, had a long drive in the morning and had to go back all the way for a help, were asking reception where is restaurant and which way is the spa, (just an advise for future...) : In the same time while doing check-in could show with the hand what can you do in here for example if you like to have a spa or which way is the restaurant just show it so guests wouldn't need to keep ringing or coming back and asking every separate thing over and over again x It's time consuming x Food was brilliant!
Overnattede 1 nat i februar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback, we will use your feedback to improve our service moving forward

10/10 Fremragende

Lynn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

10/10 Fremragende

Katie

Overnattede 1 nat i februar 2024
Svar fra Katie den 7. feb. 2024
Thank you for your feedback

10/10 Fremragende

Katie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic!
Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

8/10 Udmærket

Elizabeth

Rejste med partner
Pleasant stay, seating in reception/bar area very comfortable
Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

6/10 Okay

Sharon

Rejste med familie
Synes godt om: Rengøring, service og personale
Very friendly and helpful staff throughout the hotel. Thank you! Unfortunately, no hot water on the evening of our stay, so I was unable to have a bath/shower. Room was a bit chilly mainly because the windows let in a draught. It was, however, an exceptionally cold evening outside. Lovely views across the River Wear, castle and cathedral from the window, so worth paying extra for that.
Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback, I am sorry that some aspects did not meet expectations

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Was a nice clean place close to all the shops and food restaurants as well couldn't of been happier
Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

10/10 Fremragende

Neil

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

8/10 Udmærket

Norma

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Reception staff were lovely. Room was spotless and comfortable, however I was disappointed with the restaurant menus. Several of the hot food items were cold and lukewarm and the coffee machines were mediocre. Not the standard of other Radisson Hotels especially compared to others in Europe.
Overnattede 2 nætter i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

10/10 Fremragende

Carl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

10/10 Fremragende

Catherine

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
lovely hotel, great food, staff are very nice. the bar/ restaurant was full but remained really relaxing and nice atmosphere
Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

8/10 Udmærket

Mr James

Forretningsrejsende
Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

10/10 Fremragende

Steven

Overnattede 1 nat i januar 2024
Svar fra Catherine den 5. feb. 2024
Thank you for your feedback

8/10 Udmærket

Anthony

Rejste med familie
Synes godt om: Rengøring
Poor check-in, receptionist unfriendly, room key wouldn’t work and then someone already in the room. Back at reception we were told the key was right but wrong room number. Given different room but no apology. Not best start when you’ve been driving for 5 hours. Hotel was clean and comfortable but a bit dated. Good central location.
Overnattede 1 nat i januar 2024
Svar fra Katie den 9. jan. 2024
Thank you for your feedback. It is very unusual to read such feedback in relation to our Reception Team, and as such I am surprised to read of your experience falling below expectation.Please be assured that I shall follow up and provide support where required.

8/10 Udmærket

Daniel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Katie den 9. jan. 2024
Thank you for your feedback

10/10 Fremragende

Sarah

Overnattede 1 nat i januar 2024
Svar fra Katie den 9. jan. 2024
Thank you for your feedback

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The Hotel itself is fantastic but their Restaurant called Collage is just awful, the prices they charge for the standard of food, is disgusting, i had ribeye steak, chips and served with watercress, thats it for £30, the steak was full of gristle and the chips were bog standard frozen ones, not the standard you expect from a hotel like Radisson Blu
Overnattede 1 nat i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback, I am sorry that the dining did not meet expectations.

8/10 Udmærket

Carl

Synes godt om: Rengøring, service og personale
Great location and decent facilities. Found the room in need of some tlc - empty space where a fridge once was, plughole in sink constantly blocking....
Overnattede 2 nætter i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback

4/10 Dårligt

John

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback, I am sorry your stay did not meet expectations and hope you were able to raise these with the team whilst on site.

8/10 Udmærket

Adam

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback

10/10 Fremragende

Ben

Overnattede 2 nætter i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback

10/10 Fremragende

Lucy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback

8/10 Udmærket

David

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Raddison blue
Parking charges on top of say .30mins checkin. Seen better superior rooms in lower * chains long queue for breakfast sfaff seemed overwhelmed. Short on staff. Members on duty trying to do 10 things at once.
Overnattede 1 nat i december 2023
Svar fra Katie den 28. dec. 2023
Thank you for your feedback

6/10 Okay

Wai Wan

Rejste med familie
Synes godt om: Service og personale
Overnattede 1 nat i december 2023
Svar fra Katie den 28. dec. 2023
Thank you for your feedback

8/10 Udmærket

mark

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Katie den 28. dec. 2023
Thank you for your feedback

10/10 Fremragende

Nicholas

Overnattede 1 nat i december 2023
Svar fra Katie den 28. dec. 2023
Thank you for your feedback

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Central hotel
Lovely hotel very clean. Great customer service. Room was just a little run down could do with a freshen up.
Overnattede 2 nætter i december 2023
Svar fra Katie den 28. dec. 2023
Thank you for your feedback

10/10 Fremragende

Paula

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Katie den 28. dec. 2023
Thank you for your feedback

10/10 Fremragende

Nkosiyabo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel, would recommend it
Overnattede 3 nætter i december 2023
Svar fra Catherine den 11. jan. 2024
Thanks for your feedback

10/10 Fremragende

Jane

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I had a lovely stay and a very comfortable room. I did not like not being able to get a coffee from the bar, my son was told they were not serving coffee while they served drinks to people going in for their Christmas party. He had been able to but drinks but, I don’t drink alcohol so, instead of paying a lot to stay there, I was not allowed my choice of drink and had to have a lime and lemon. I do not want to hear that you are sorry, I feel it was discrimination.
Overnattede 1 nat i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback, I will ensure this is followed up with the team

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Catherine den 11. jan. 2024
Thank you for your feedback, we hope to welcome you again soon

8/10 Udmærket

Norman

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Katie den 28. dec. 2023
Thank you for your feedback