Hoteller nær Durant House Museum

"Thank you to the front desk staff for a great experience"

"Nice staff Good breakfast Internet need a big upgrade That hotel needs and upgrade it is run down after years of use "

"Breakfast left a lot of room for improvement- bagels toast English muffins and cold cereal, apples bananas and juice that’s it. Not even yogurt. Stingy with clean towels/ wash rags as well. All in all stay was adequate (8 days) but could’ve easily been better."

"Nice location. Bath area needs updates. Side table next to the couch was flaking and rust all over. Was a hair in the tub. Someone’s Bobbi pins on the floor."

"This Holiday Inn Express just needs some love. The facilities need maintenance. The staff was nice and the room was as clean as it could be. It is time Holiday Inn Express St. Charles for a remodel or even some maintenance on this facility."

"The staff was friendly, but the cleaning was appalling. The room was incredibly dirty, and I was shocked."

"Hotel was ok, but I had room 219 next to the elevator on second floor where I experinced a lot of "on and off" noise coming from an electrical motor/compressor or the like from a kind of service room next door. That room should not be rented. "

"Reception said they would order a cap to the airport the following day . they forgot it. Nearly missed my flight"

"It was clean, didnt really see much staff but seemed sufficient and it worked!"

"Great"

"Great staff"

"I like that there was free breakfast and parking at the facility. The staff was welcoming!"

"Great stay with good location "

"We found bed bugs in our bed! They moved us to another room but we still felt uncomfortable staying there and left early. We were told they have a bug exterminator come once a month, but I have my doubts. When it comes to maintenance, I think they are just cheap. The door in the bathroom was replaced, and it was easy to tell it was not done be a professional. They seem understaffed and trying to get by on the cheap. But the bed bugs were the real reason we would never stay there...

"The beds were incredibly comfortable with high-quality bedding. The gym was excellent with towels and water even headphones if you needed them. With so much equipment: free weights, machines, kettle bells everything you could want. Parking was free and very close to the hotel and it was secured. The hotel is right off the interstate, but it was quiet and very convenient. I would highly recommend this hotel."

"Was very noisy, between the constant walking around in the room above us, and from what sounded like laundry machines going at night. Staff at front desk was very friendly and helpful though. Updated older building."