10/10 Fremragende
finnegan
Forretningsrejsende
21. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Got stranded at the last minute at Dallas Love Field and this hotel came to the rescue with a clean, well appointed, safe and quiet room at a great price. With an airport shuttle to boot. While the room was incredible - the cleanest, most modern of the chain I've ever stayed in - the staff was what MADE the experience. Huge shout out to Morris, who was driving the shuttle and the blond woman who works evenings at the front desk. Many flights were diverted, cancelled or delayed that day and they went above and beyond to not only take care of them but do it with empathy and humor. It didn't feel like a generic airport hotel but like a family run establishment when people care. I did not think, after a flight diversion and 7 hours sitting on a parked plane, I could have a good hotel experience but they made me laugh and made sure I had everything I need. They were super sensitive to the fact that a lot of folks whose connecting flights were cancelled and were stranded didn't have warm clothes (it was 48 degrees out there) and Morris was running double time to get people out of the shuttle area and inside as quick as possible. When I was in line I saw the lovely young at the woman doing her best to accommodate walk ins with so much kindness and patience. Amazing staff. Best experience I've ever had at a large chain hotel.
finnegan
Overnattede 1 nat i april 2024