Dear Valued Guest, Thank you for being our guest and sharing your feedback. While we are glad you enjoyed our spacious accommodations, we apologize for the housekeeping oversight in the preparation of your room. We will address this to ensure such concerns are not repeated. It was a pleasure hosting your visit, and we look forward to seeing you again.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Ginnie, Thank you for being our guest at The Cupertino Hotel and sharing your experience. We are delighted to know you were pleased with our friendly associates, well-maintained property, and exceptional accommodations. It was a pleasure to host you, and we look forward to your return visit. Kind regards, Claudio Bono, Area Hotel General Manager

Dear Ben, Thank you for taking the time to share your review. We apologize for the issues you experienced due to our elevator remodel process, and that you felt that we were not responsive to your needs. We understand your frustration, and we are grateful for your patience. We will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. We hope that you will consider a return visit when our improvements have been completed to experience our renewed and refreshed hotel firsthand, and we look forward to welcoming you back soon.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Trong, Thank you for sharing your feedback. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Additionally, as stated on our website, elevator is being refurbished and it will be back in service soon. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Roxine, Thank you for choosing to stay with us during your recent visit. We would like to apologize for the issue you encountered in your room. We appreciate your feedback, as your comments allow us the opportunity to focus on areas where we can exceed expectations. We are also sorry for the issues with the elevators during your visit. We certainly understand your frustration and apologize for the inconvenience. As stated on our website, we are updating the main elevator, and we thank you for your patience while we upgrade our facilities for a better experience. We value your business and hope you will stay with us again for a more seamless, enriching experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Erika, Thank you for reviewing your stay. We are deeply sorry to hear about your disappointing experience and regret that you were unable to reach out to us. However, kindly note that our phones and website are functioning properly. Furthermore, we also apologize for the inconvenience you encountered due to our elevators. We will share your message appropriately, and one of our managers will reach out to you shortly. We are grateful for your patience and understanding in the meantime. Kind regards, Claudio Bono Area Hotel General Manager

Dear Rosario, Thank you for choosing us once again. Please accept our sincere apologies for your disappointment with the overall upkeep of our property and also for the maintenance issues that you faced in your room. We appreciate you bringing these concerns to our attention, and we will share your comments appropriately. We hope you will give us an opportunity to provide you with a better stay on your next visit to Silicon Valley.Kind regards,Claudio BonoArea Hotel General Manager

Dear Charles, Thank you for choosing The Cupertino Hotel and sharing your experience. We are glad to hear that you found our location convenient and that our devoted associates took great care of you. We will certainly share your praises with them. However, we sincerely apologize for the wait time you had with our elevators during your visit. We were also sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for the seamless stay you deserve.Kind regards, Claudio Bono Area Hotel General Manager

Dear Maria, Thank you for the feedback. We are sorry for the miscommunication you had regarding our elevators and the inconvenience this caused. We would like to share that detailed information is provided on our hotel's website. We appreciate your patience while we are upgrading our facilities for a better experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Kind regards, Claudio Bono,Area Hotel General Manager

Dear Charles, It was a pleasure hosting your recent stay at The Cupertino Hotel. We are happy you loved our efficient check-in service. However, we are sorry for the temperoray inconvenience caused due to the elevators. We value your patience in this matter. We hope you choose us again the next time your travels bring you this way.Kind regards, Claudio Bono,Area Hotel General Manager

Dear Manuel, Thank you for your recent stay at our hotel. Please note that the pool is constantly serviced and not dirty. Breakfast is continental as stated on the sites and the rate paid reflects it. We appreciate your business and hope you will return so that we can have an opportunity to provide you with a better experience as Buffet Breakfast will return soon.Kind regards,Claudio Bono,Managing Director

Dear Guest, Thank you for your recent stay at our hotel. We want to apologize for the difficulties with the elevator. We certainly understand your frustration, and we are very sorry for the inconvenience. We would like to let you know we will be changing our elevators soon. Thank you once more for your feedback, and we hope to have another chance to serve you in the future. Kind regards, Claudio Bono Area Hotel General Manager

Dear Eric, Thank you for your recent stay with us at The Cupertino Hotel and the kind rating. We are so pleased that we could deliver a great experience and that you found everything to your liking. We look forward to welcoming you back the next time you are in the Cupertino area.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guangqin, Thank you for being our guest at The Cupertino Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous comment, and we hope you will choose us every time your travels bring you to our area.Kind regards, Claudio Bono Area Hotel General Manager

Dear Yongchong, Thank you for taking the time to review your stay with us. Providing exceptional service and ensuring our guests have a seamless experience is our utmost priority, and we deeply regret that we fell short of meeting your expectations. We have shared your feedback with the appropriate team to take corrective action immediately so that such frustrations do not happen again going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards, Claudio Bono, Area Hotel General Manager

Dear Miranda, Thank you for staying with us at The Cupertino Hotel. We are thrilled that your visit was spectacular and that we exceeded your expectations. We hope you will come back again for another wonderful visit. Thank you once more for your perfect rating!Kind regards, Claudio Bono Area Hotel General Manager

Dear Don, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and appreciated the suite upgrade. Providing exceptional value for our guests is always our priority, and we're thrilled that you found the property to be a great value for its price point. It would be our pleasure to welcome you back again when you're in The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager

Dear Shenyang, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Cupertino Hotel. We look forward to your return and wish you all the best with your future travels.Kind regards, Claudio Bono Area Hotel General Manager

Dear Jim, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay due to one of our elevators. We appreciate your feedback and understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Claudio Bono Area Hotel General Manager

Dear Matthew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager

Dear Lisa, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay with us. We strive to maintain our facilities to the highest standards, and we regret that we fell short of your expectations on this occasion. Your feedback regarding the cleanliness and maintenance issues has been duly noted, and we will take action to address these issues. It is our priority to ensure all our guests have a comfortable and enjoyable stay, and we appreciate your valuable input as it helps us improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Ryuta, Thank you for staying with us and for the rating. We apologize for the inconvenience caused by the elevator and the cleanliness issues you experienced in your room. Maintaining a high standard of cleanliness and ensuring all facilities are in proper working condition are our top priorities. Your feedback is invaluable to us, and we will immediately address these issues to ensure they are rectified and do not recur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Violeta, Thank you for staying with us and for writing a review. We apologize for any inconvenience you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that you did not feel secure walking to the elevators due to inadequate lighting. We appreciate your feedback regarding the accessibility of the elevators and pathways, and we will certainly take this into consideration for future improvements. Regarding breakfast, we apologize if the options provided did not meet your expectations, and we will strive to enhance our offerings to better accommodate our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards, Claudio Bono Area Hotel General Manager

Dear Karen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Area Hotel General Manager

Dear Lillian, Thank you for staying with us and for writing a review. It is disheartening to hear that you experienced disturbances from neighboring guests during your stay, We apologize for this as we strive to provide a peaceful and comfortable environment for all our guests. We will address this issue promptly to ensure that such disturbances are minimized in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Matthew, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guest, Thank you for choosing The Cupertino Hotel and all the kind words. We are so pleased that we could deliver a great experience and you had a great stay. We look forward to welcoming you back the next time you are in the Cupertino area.Kind regards, Claudio Bono Area Hotel General Manager

Dear Mavic, Thank you for choosing the Cupertino Hotel. We extend our gratitude for sharing your positive experience with us. It brings us joy to hear that your recent stay was enjoyable, with a spacious room, satisfactory breakfast, and convenient parking. Your kind words are truly appreciated, and we eagerly anticipate the opportunity to welcome you back for another delightful stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Arkady, We greatly appreciate your positive feedback regarding The Cupertino Hotel, particularly highlighting the convenient access to major roads, spacious rooms, and the provision of a tea kettle in each room, which we strive to provide for added comfort and convenience. However, we understand your disappointment with the breakfast options and regret not meeting your expectations. Your feedback is invaluable to us, and we will certainly consider it to enhance our offerings and provide a more satisfying experience for our guests in the future. Thank you for choosing to stay with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Wendy, We appreciate your feedback and regret to hear that your recent experience did not meet your expectations. While we're pleased that you found the room satisfactory, we apologize for the shortcomings you encountered with our breakfast offerings and amenities. We strive to provide a diverse and enjoyable dining experience for our guests, and we're disappointed to learn that we fell short in this regard. Additionally, we apologize for the inconvenience caused by the maintenance issue in your room. Rest assured, we will address this promptly. Regarding the happy hour, we apologize for the changes in the offerings and will take your comments into consideration as we evaluate and improve our services. We value your loyalty and hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Tuan, Thank you for sharing your experience with us. We are delighted to hear that The Cupertino Hotel provided the perfect accommodation for your short visit to town to see family. Our friendly and efficient front desk team strives to ensure a smooth check-in process for all our guests. We take pride in maintaining cleanliness throughout our premises, including the rooms, beds, blinds, and restrooms. It's regrettable that you couldn't fully enjoy all the amenities we offer, such as the pool, breakfast, and happy hour, due to time constraints. We hope to have the opportunity to welcome you back soon so you can indulge in everything our hotel has to offer. Safe travels!Kind regards, Claudio Bono Area Hotel General Manager

Dear Cheryl, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Patricia, Thank you for staying with us here at The Cupertino Hotel and for the generous rating. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent value for our guests and we regret that we fell short on this occasion. Your comments regarding the breakfast quality and cleanliness in the breakfast area have been duly noted and will be addressed with our team to ensure improvements are made. We appreciate your insights as they help us in our continuous efforts to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Kind regards, Claudio Bono Area Hotel General Manager

Dear Scott, We appreciate you taking the time to leave your generous rating regarding your recent visit to The Cupertino Hotel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Kind regards, Claudio Bono Area Hotel General Manager

Dear Asmahan, We sincerely appreciate your feedback and are delighted to hear that you found the room to your liking. However, we are sorry to learn that the condition of the carpet did not meet your expectations. Please accept our apologies for any inconvenience this may have caused during your stay. We will promptly address this matter with our housekeeping team to ensure such issues are rectified and do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Kind regards, Claudio Bono Area Hotel General Manager

Dear Nicole, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be affordable. Providing excellent value for our guests is a priority for us, and we strive to offer competitive rates without compromising on quality. We hope to welcome you back to The Cupertino Hotel for another enjoyable stay in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Guest, thank you for your review. We apologize for any inconvenience caused. As stated on our website, we are adding a new elevator. Guests are being helped with bags if they wish to. We are always happy to honor requests such as connecting but if Guests decide to extend and stay in their room, it is their prerogative. We apologize for the inconvenience you experienced during your stay. The pictures on our website are truly ours. We truly hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience as a full buffet breakfast will also return shortly. Kind regards, Claudio Bono Area Hotel General Manager

Dear Jasna, We sincerely appreciate your feedback regarding your recent stay with us. We're delighted to hear that you found our rooms and amenities to be impressive. However, we regret to learn of your disappointment with our staff's service and the offerings during happy hour and breakfast. Please accept our apologies for falling short of your expectations in these areas. We take your comments seriously and will strive to improve our services to ensure a more enjoyable experience for our guests in the future. We hope you'll consider giving us another chance to exceed your expectations during your next visit. Thank you for choosing to stay with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Jie, We are thrilled you had an excellent stay at The Cupertino Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Alice, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Kind regards, Claudio Bono Area Hotel General Manager

Dear Ashley, Thank you for the wonderful review. We are pleased to know you had a great time at The Cupertino Hotel. We hope to have the pleasure of doing so again on your next visit to the area.Kind regards,Claudio Bono,Area Hotel General Manager

Dear Allan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Area Hotel General Manager

Dear Xiao, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Kind regards,Claudio Bono,Area Hotel General Manager

Dear Jay, We sincerely apologize for the discomfort you experienced during your stay with us due to the maintenance issue with the heater in your room, resulting in a cold environment and disrupted sleep. Providing a comfortable and relaxing experience for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback has been noted, and we will take immediate steps to rectify the issue to ensure a more enjoyable stay for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the near future.Kind regards, Claudio Bono Area Hotel General Manager

Dear James, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Kind regards, Claudio Bono Area Hotel General Manager

Dear Frederick, Thank you for taking the time to evaluate your recent stay at our hotel. We are indeed putting a new elevator, and we are sorry for the inconvenience and difficulties this caused you. We appreciate your patience and hope to have you as our guest once again so that you can see firsthand the improvement we are making at this time. Safe travels. Kind regards,Claudio Bono,Managing Director

Dear Guest, Thank you for evaluating your recent stay at our hotel. Please accept our apologies for the cleanliness issues you encountered with the room assigned to you and for the inconvenience and difficulties this caused you. We have shared your comments with the appropriate team to ensure a much better guest experience moving forward. We appreciate your patience and hope to see you again to provide you with the flawless experience you deserve.Kind regards,Claudio Bono,Area Hotel General Manager

Dear Jun, Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you appreciated our hotel's convenient location and spacious rooms. However, we regret that you encountered maintenance issues in your rooms. We sincerely apologize for any inconvenience this may have caused and assure you that your comments will be shared with our team for immediate attention. We are committed to addressing these concerns and working towards improvements to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we strive to make.Kind regards, Claudio Bono Area Hotel General Manager

Dear Hooman, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Cupertino Hotel; we hope to see you again soon. Kind regards, Claudio Bono Area Hotel General Manager

Dear Mary, We appreciate your gracious rating about your stay at The Cupertino Hotel. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Kind regards, Claudio Bono Area Hotel General Manager