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Anmeldelser af The Royal Hotel Cardiff

3.5 out of 5
The Royal Hotel Cardiff
88 St Mary Street, Cardiff, Wales

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 464 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 392 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 89 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 40 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 1002 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Lise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Central beliggenhed
Fint hotel, meget central beliggenhed.
Overnattede 1 nat i februar 2022
Svar fra Catherine den 11. feb. 2022
Hello Lise, Thank you so much for the lovely feedback, we appreciate it. Thank you for staying with us and we look forward to welcoming you back in the future! Kind Regards

10/10 Fremragende

Anton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2021

8/10 Udmærket

Jesper

Synes godt om: Rengøring, værelsets komfort
god beliggenhed
Det var det vi regnede med, hverken mere eller mindre. Hvis noget skal fremhæves er det den centrale beliggenhed.
Overnattede 3 nætter i september 2019

10/10 Fremragende

Soren Blicher

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2018

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2018

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt hotel og centralt beliggende
Rigtig fint hotel med stor og lækker morgenmad som man kan tilkøbe. Godt værelse.
Overnattede 4 nætter i januar 2018

8/10 Udmærket

Siwen

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked this place, it’s a convenient place, and the building is quite, staff are very nice, feel welcoming as well. Only thing is the wood floor inside does not feel really clean, I guess it’s the age. But the bedding had strong smell, smells like it did not dry up properly
Overnattede 1 nat i maj 2024

8/10 Udmærket

elisabeth

Synes godt om: Rengøring, service og personale
Convenient location, access was challenging...too many stairs! Breakfast was limited.
Overnattede 2 nætter i maj 2024
Svar fra Thomas den 19. maj 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

6/10 Okay

Kirsty

Rejste med partner
Synes godt om: Rengøring, service og personale
Location amazing. Right in the centre of town. Lots of stairs, be prepaid if you are on the 6th 7th floor! Definitely in need of new beds. And you need to be 6/7ft to see out of the windows. If your below that, stand on the bed. Then you might see the sky. Disappointed!
Overnattede 2 nætter i maj 2024
Svar fra Thomas den 17. maj 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Udmærket

Bryn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were Brilliant, Room great size and cleaned well. Bathroom amenities could have been better
Overnattede 2 nætter i maj 2024
Svar fra Thomas den 15. maj 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Udmærket

Eleanor

Rejste med partner
Synes godt om: Service og personale, faciliteter
Good hotel to stay at if you want to be in the city centre and near to the Principality Stadium.
Overnattede 1 nat i maj 2024
Svar fra Thomas den 15. maj 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Udmærket

Jean

Synes godt om: Faciliteter
Centre of Cardiff
Overnattede 1 nat i maj 2024
Svar fra Thomas den 15. maj 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

8/10 Udmærket

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property central Modern hotel inside Housekeeping late one day Did not risk parking in NCP car park
Overnattede 3 nætter i maj 2024
Svar fra Thomas den 15. maj 2024
Good evening, Thank you for your feedback, we appreciate constructive feedback and are grateful for your comments in order to improve our service. Kind Regards, The Royal Hotel Team

10/10 Fremragende

deborah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
quiet, clean hotel, well staffed
Overnattede 1 nat i maj 2024
Svar fra Catherine den 6. maj 2024
Good evening Deborah, Thank you for your amazing 5/5 review, we appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Tom

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Thomas den 6. maj 2024
Good evening, Thank you for your wonderful feedback we appreciate it. Kind Regards, The Royal Hotel Team

6/10 Okay

Rob

Rejste i en gruppe
The only fault I had was struggling to get up 47 steps on stairs to get to the second floor for reception . Not that long had a spine operation and found it a real struggle . I never seen any info on booking this hotel before hand otherwise I wouldn’t have booked this hotel . Other than that room was really clean and staff and location was great .
Overnattede 2 nætter i april 2024
Svar fra Catherine den 14. apr. 2024
Good evening Rob, Thank you for your feedback regarding your recent stay with us, please see our information regarding both entrances to the hotel displayed on the Expedia booking page: "The Hotel has entrances on both Westgate Street, CF10 1TL and St Mary Street - CF10 1DW (Pedestrianized). Guests with heavy luggage or guests with mobility issues are recommended to use the Westgate Street entrance, CF10 1TL, which is step free." Kind Regards,

10/10 Fremragende

Chris

Overnattede 1 nat i april 2024
Svar fra Thomas den 6. maj 2024
Good evening, Thank you for your wonderful feedback we appreciate it. Kind Regards, The Royal Hotel Team

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
With In easy walking distance of the city centre
Overnattede 2 nætter i marts 2024
Svar fra Catherine den 6. apr. 2024
Good evening, Thank you for your wonderful feedback we appreciate it, we look forward to welcoming you back.Kind Regards,

8/10 Udmærket

David

Overnattede 1 nat i marts 2024
Svar fra TW den 24. apr. 2024
Thank you for your review and score following your recent stay with us. With best wishes The Royal Hotel Team

10/10 Fremragende

Melanie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A lovely overnight stay, hotel was excellent, beautifully clean and the staff were particularly pleasant and helpful.
Overnattede 1 nat i marts 2024
Svar fra Catherine den 6. apr. 2024
Good evening, Thank you for your wonderful feedback we appreciate it, we will pass your comments onto the staff and relevant departments.Kind Regards,

10/10 Fremragende

Gregory, Golden

Overnattede 1 nat i marts 2024
Svar fra Catherine den 14. apr. 2024
Good evening Gregory, Thank you so much for your dazzling 5/5 review, we greatly appreciate it and look forward to welcoming you back in the future. Kind Regards

6/10 Okay

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
While the location and staff are wonderful, we were left disappointed in our room. This room would be a nightmare for any elderly people and is a nightmare for women. There are no plugs in the bathroom so you can’t do anything using the mirror. The blowdryer is attached to the wall in the closet so you essentially have to bend into the closet to dry your hair. We found one plug to use for all of our needs and it was no where near the side tables. The shower has no shelves or place to put shampoo or anything and for older people can be dangerous bending down to get things off the floor. The bedroom floor was covered in glitter as well. Overall our stay was pleasant, the staff were very knowledgeable and friendly, it was clean for the most part, but it’s not user friendly women and maybe not the safest for elderly people.
Svar fra Bayleigh den 13. mar. 2024
Good afternoon, We are disappointed to hear about your issues with the room during your stay. Unfortunately, in the UK there are limitation on where sockets can be placed in bathrooms and to adhere to these would negate the convenience of having a socket in the bathroom. We also have rooms that have baths available on request for people who struggle to use showers.We are sorry your bedroom floor didn't live up to our usual standard of cleanliness and will pass on your comment to the housekeeping team.We are glad you enjoyed the rest of your stay and the staff were pleasant and we hope to welcome you back soon.Kind regards,The Royal Hotel Cardiff

8/10 Udmærket

Simon

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great central location
Overnattede 1 nat i marts 2024
Svar fra Catherine den 3. mar. 2024
Good evening, Thank you for your 4/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Tracy

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was in a fab location for our needs the gentleman on reception were very friendly and rooms were warm comfortable and clean ,
Overnattede 1 nat i januar 2024
Svar fra Bayleigh den 3. feb. 2024
Good morning and thank you very much for taking the time to share your lovely comments about your stay with us. We will pass on your kind message to the relevant staff and we look forward to welcoming you again.Kind RegardsThe Royal Hotel Reception Team

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Friendly & comfortable
Lovely overnight stay for work. Friendly staff, comfortable and felt safe for someone travelling alone. Would be great to have a bit more choice re: tea/coffee for decaff/herbal
Overnattede 1 nat i december 2023
Svar fra Bayleigh den 3. feb. 2024
Good morning and thank you so much for taking the time to share your positive review about your stay with us. We will pass on your comments to the staff and we look forward to welcoming you again.Kind RegardsThe Royal Hotel Reception Team

6/10 Okay

Jennifer

Close to the Cardiff Castle and train station. Wifi not the best and would drop out when using. Easy walk to dining options and shops.
Overnattede 2 nætter i december 2023
Svar fra Bayleigh den 3. feb. 2024
Thank you for taking the time to review your recent stay with us, we appreciate the feedback and hope to welcome you back soonKind Wishes,The Royal Hotel Reception Team

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would always stay a the Royal Hotel, because the Staff are very friendly and helpful ,plus the hotel is in the right place highly recommended
Overnattede 5 nætter i januar 2024
Svar fra Eva den 22. jan. 2024
Thank you for your lovely feedback and review following your recent stay with us.We look forward to welcoming you back to the hotel.With best wishes

4/10 Dårligt

Benjamin

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring
When arriving to our room we noticed stains on our bed we looked past this however in the morning when having a shower the water was very cold. Decided to have a cup of tea and the milk looked off , had lumps in it. No one asked us on reception how our stay was . I left a note in the room and also the cups with the milk in so they could see. We stayed here on 13/1/24
Overnattede 1 nat i januar 2024
Svar fra Eva den 19. jan. 2024
Dear BenjaminThank you for taking your time to raise your disappointment following your recent stay with us. Your valuable feedback is appreciated, as this will help us to further improve our standards.I was sorry to read that there were stains on your bed. This is not to our usual high standard of cleanliness that we pride ourselves in. Your comments have been passed on to our housekeeping team to ensure that this can be dealt with appropriately to avoid repeat occurrence.I was surprised to read your comment about the milk. The individual UHT milk portions that we provide on the tea trays have a Best Before date of the 24th March 2024.It is therefore expected for the milk to be without lumps. Unfortunately, it is not feasible for the staff to open each milk portion to check its freshness as this would render the milk portions useless. Had you brought this to our attention at the time, the staff at Reception would have been more than happy to provide you with fresh milk.Following your comment about the shower running cold water, the shower unit has since been tested, as running cold water is usually an indicator that part of the shower valve has failed. I am sorry that you feel our customer service on check out was not to your expectations, and whilst it is our standard to ask our guests how their stay was, our staff also rely on our guests to provide any feedback, good or bad, as this will then be dealt with the same day.Thank you again for bringing the above shortfalls to our attention. With best wishesEva ( Duty Manager )

10/10 Fremragende

Helen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Another great stay at the royal hotel, breakfast was good and the staff very friendly. Will definitely stay again!
Overnattede 1 nat i januar 2024
Svar fra Bayleigh den 17. jan. 2024
Thank you very much for your kind review, we greatly appreciate you taking the time to share your comments. We are glad you enjoyed your stay and look forward to welcoming you back again soon.Kind regards,he Royal Hotel Reception Team

10/10 Fremragende

Mihaela

Overnattede 1 nat i december 2023
Svar fra Bayleigh den 17. jan. 2024
Thank you for your glowing review of your stay with us. We appreciate you taking the time to share your thoughts and look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

8/10 Udmærket

Peter

Overnattede 1 nat i december 2023
Svar fra Bayleigh den 28. dec. 2023
Good Afternoon,Thank you for your review, we greatly appreciate you taking the time to share your thoughts on your stay with us. We look forward to welcoming you again soon.Kind Regards,The Royal Hotel Reception Team

8/10 Udmærket

David

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very very strict about the 15.00 check in, I arrived at 14.40 but had to wait until 15.00, this isn't a complaint but I found it odd as the same staff were there are 14.40 as at 15.00 and nothing changed
Overnattede 1 nat i december 2023
Svar fra Thomas den 19. dec. 2023
Thank you for taking the time to review your stay with us. In relation to the strict check in time; we have it in place for housekeeping more so than reception. We've been very busy over the last few weeks and house keeping need the check in time fixed to make sure the rooms are up to standard, I apologise if it caused any inconvenience. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Udmærket

Bernard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 1 nat i december 2023
Svar fra Thomas den 19. dec. 2023
Thank you for taking the time to review your stay with us. We appreciate your fantastic feedback.We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

10/10 Fremragende

Sharon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Warm and welcoming!!!
Thankyou for making us feel welcome and an upgraded treat aswell. Hotel is in the centre of Cardiff which was so convenient to the shops and castle which we visited.
Overnattede 1 nat i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon Sharon, Thank you so much for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Sally

Fantastic location
Overnattede 1 nat i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon Sally,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Julie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location to enjoy the city
Overnattede 1 nat i december 2023
Svar fra Bayleigh den 22. dec. 2023
Good Morning Julie,Thank you very much for your kind review, we greatly appreciate any feedback. We hope to welcome you again soon.Best wishes,The Royal Hotel Reception Team

8/10 Udmærket

David

Overnattede 2 nætter i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon David,Thank you for your great 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon Stephen,Thank you for your dazzling 5/5 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

david

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Overnattede 1 nat i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon David,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Sheila

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent pre Christmas stay
Stayed here for the 3rd time & it didnt disappoint again. Lovely room. Friendly staff & service
Overnattede 2 nætter i december 2023
Svar fra Bayleigh den 12. dec. 2023
Good evening Sheila,Thank you very much for your wonderful review. We look forward to welcoming you again soon.Kind regards,the Royal Hotel Reception Team

2/10 Forfærdeligt

m

Overnattede 1 nat i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon m,Thank you for your feedback, please feel free to reach out to our team at the hotel regards to your recent stay with us, we will be glad to hear your feedback. Kind Regards,

4/10 Dårligt

Stephen P

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Weekend stay in Royal Hotel, Cardiff
Spring mattress of bed had seen better days.Towels and soaps replaced despite weekend stay and further use. Air conditioning very noisy and room stifling hot when turned off. Hotel plagued by extreme noise outside, including street karaoke going on until late, after 11 pm
Overnattede 2 nætter i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon Stephen P,Thank you for providing us with your valuable feedback. We truly appreciate your input and will ensure that your comments are shared with the appropriate departments for the purpose of making necessary improvements.Kind Regards,

8/10 Udmærket

Melanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon Melanie,Thank you for your 8/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Jackie

Overnattede 1 nat i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon Jackie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

10/10 Fremragende

Robbie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Catherine den 17. dec. 2023
Good afternoon Robbie,Thank you for your dazzling 10/10 feedback, we greatly appreciate it and look forward to welcoming you back in the future!Kind Regards,

8/10 Udmærket

Andy

Rejste med partner
Overall happy with the hotel but there is a slight smell as you walk into the hotel and the bathroom in the rooms,think you might have a problem with your drains.
Overnattede 1 nat i december 2023
Svar fra Catherine den 5. dec. 2023
Good evening Andy, Thank you for your feedback, we greatly appreciate it. We will handover your feedback to the relevant departments.Kind Regards,

10/10 Fremragende

Colin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The noise from the street was very loud until around 5am with drunken revellers and we were on the 7th floor
Overnattede 2 nætter i december 2023
Svar fra Thomas den 5. dec. 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on any relevant messages to the correct staff and/or departments. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was good. Room was a little dark.
Overnattede 4 nætter i november 2023
Svar fra Thomas den 5. dec. 2023
Thank you for taking the time to review your stay with us. We appreciate your feedback and will pass on any relevant messages to the correct staff and/or departments. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Udmærket

Judith

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Thomas den 5. dec. 2023
Thank you for taking the time to review your stay with us. We look forward to hopefully welcoming you again soon. Kind Regards, The Royal Hotel Reception Team

8/10 Udmærket

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There are no complaints from me are my party all was very good, excellent breakfast we will be back
Overnattede 1 nat i november 2023
Svar fra Eva den 29. nov. 2023
Thank you for your great feedback and score following your recent stay with us.We look forward to welcoming you back again in the future.With best wishes