Hoteller nær Caracol-stranden

"Perfect stay - good value. Excellent service and guidance."

"The hotel is quite nice in terms of price to quality and is likely one of the better ones in the area. Its best day is behind it though, and food and beverage are a bit expensive for what it is. "

"After an unpleasant start to the holiday at Cancun airport and a stressful check-in at the Krystal Grand hotel, Janer from Expedia contacted us on Whatsapp. And we are really grateful for that, because he made a difference. Janer helped us with upgrading, booking restaurants, ordering balibeds and answered all our questions. Janer helped us with an upgrade to Exclusive Altitude. Huge difference. Better rooms, better beds, a bigger bathroom, espresso machine and cozy breakfast - simply better comfort. We would rate room nr. 1225 to 9 out of 10. Improvements could be: - more hooks in the bathroom for towels. - Possibility to hang (swim) clothes to dry on the terrace - Less noise from the surrounding aircon. The hotel has various a la carte restaurants, so you don't have to eat in the (not so good) all inclusive buffet. We liked the Japanese restaurant the most, where Eduardo was our favorite waiter. He is attentive and a really funny guy. On the beach, the hotel has "Bali beds" that everyone can buy daily access to. We recommend this, as the hotel's other booths seem very worn. We feel well treated by David. He is attentive and has the beach under control. David often checks in with the guests and makes sure everything is okay. At two beach bars, sweet waiters toke good care of us. We would like to highlight Roberto. He is so polite, learns quickly and and has a lot of potential. (hold on to him!) Many thanks to everyone at KRYSTAL for a really good holiday. "

"Smukkeste udsigt fra vores værelse. Profesionelle smilende og hjælpsomme ansatte i restauranterne. Venlige bellboys. Vores sikkerheds boks virkede ikke. Vi bad om at få den udskiftet. Nogen kom 2 gange og sagde de ville komme tilbage. Det skete ikke. Hotellet er lidt slidt i krogene. Adgang til stranden noget besværlig og begrænset, ulogisk toilet placering ved pool/strand. Håndklædemafiaen ved pool og strand stole helt uacceptabel. Her ville det være rart hvis hotellet overholdt egen policy og fjernede ejendele der optog stole hele og halve dage uden mennesker. Lobby baren kunne være hyggeligt samlingssted hvis lyset om aftenen blev dæmpet og området gjort mere socialt samlende. Det var for skarpt oplyst og sofaerne for dårlige til at vi havde lyst til andet end en enkelt drink. Der var ellers en form for underholdning og musik hver aften. Lettere og mere indbydende adgang ned til stranden og bedre fod brusere til sand ville gøre stor forskel. Vi er kommet for den vidunderlige strand. Få åbnet op ned til den. Og få en anden lyd på elevatoren. Der er MEGET lydt på hotellet. Elevatoren der beeeper konstant er irriterende. Og man hører konstant folk der snakker og tramper og hoster og prutter på gange og værelser. Meget meget lydt. "