Minibar, pengeskab på værelset, skrivebord, mørklægningsgardiner

Anmeldelser af Novotel Cairo Airport

4 out of 5
Novotel Cairo Airport
Salah Salem Highway, Cairo

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 319 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 275 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 152 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 121 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 138 af i alt 1005 anmeldelser" "

7,6/10

Rengøring

7,4/10

Service og personale

7,6/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Hussam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Den var fint
Overnattede 2 nætter i juli 2023
Svar fra Yassmin Yehia den 23. aug. 2023
Geachte Hussam,Wij stellen uw opmerkingen over uw verblijf in Novotel Cairo Airport erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen.Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening.Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige.Hoogachtend,Donia GharebQuality Manager

8/10 Udmærket

Abdel Hamid

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Stille og roligt hotel
Overnattede 7 nætter i juli 2023
Svar fra Yassmin Yehia den 1. aug. 2023
Dear Abdel Hamid,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Donia GharebQuality Manager

8/10 Udmærket

Jørgen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023
Svar fra Atta ELDESSOUKY General Manager den 5. apr. 2023
Dear jorgenWe very much appreciate your rating regarding your stay at the Novotel Cairo Airport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Bo Nørregaard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel for staying in Cairo airport
This is an excellent hotel for staying overnight in Cairo airport. The restaurant has a great buffet and very friendly staff.
Overnattede 1 nat i februar 2023
Svar fra Atta ELDESSOUKY General Manager den 5. apr. 2023
Dear Bo NorregaardWe very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 Dårligt

Ole

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2022

6/10 Okay

Ole

Forretningsrejsende
Synes godt om: Rengøring
Overnattede 1 nat i december 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alt var bare i orden👍😁😁
Alt var bare i orden 😄😄
Overnattede 1 nat i januar 2022
Svar fra Novotel Cairo Airport den 19. jan. 2022
Dear Kent skou We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

6/10 Okay

Man

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Avoid the hotel restaurant, Both for breakfast and dinner
Overnattede 4 nætter i maj 2024
Svar fra Yassmin Yehia den 26. maj 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Ghaly

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 1 nat i maj 2024
Svar fra Yassmin Yehia den 24. maj 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 Okay

Melissa

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Yassmin Yehia den 23. maj 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 Dårligt

Vladimir

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
In our room 4129 the whole time was an air-conditioned hum, I guess from nearest facility. They know that and to cover it they give you a room with TV swich on and working air condition in the room,so youbwould not hear it.
Overnattede 2 nætter i maj 2024
Svar fra Yassmin Yehia den 20. maj 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Udmærket

Vinod

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Poor shuttle service from airport. Had to take a cab
Overnattede 1 nat i maj 2024
Svar fra Hotel management den 11. maj 2024
Dear Mr. Vinod,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Udmærket

Sharon, Gold Coast

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The Novotel was a welcome relief from the hustle and bustle of Cairo. The room was huge- in fact two rooms. It was quiet and clean with good facilities. The staff were very friendly and efficient. Especially Emir the waiter who looked after me.
Overnattede 2 nætter i april 2024
Svar fra Hotel management den 11. maj 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 Okay

Ghazi, Modesto

Overnattede 2 nætter i maj 2024
Svar fra Yassmin Yehia den 26. maj 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Nessym

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Honestly this is the BEST hotel I been to in Cairo and j cannot wait to come back
Overnattede 7 nætter i april 2024
Svar fra Yassmin Yehia den 3. maj 2024
Dear Nessym,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Udmærket

Julie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parfait pour un cours séjour!
Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 3. maj 2024
Madame/Monsieur Julie,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Cairo Airport.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursAtta ELDESSOUKYGeneral Manager

10/10 Fremragende

Abdulkader

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience!!
Overnattede 6 nætter i april 2024
Svar fra Yassmin Yehia den 2. maj 2024
Dear Abdulkader,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

DITJON, Ioannina

Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 20. maj 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Kenji

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pretty close to the airport, excellent staff and very nice accomodations. I strongly recommended
Overnattede 2 nætter i april 2024
Svar fra Yassmin Yehia den 30. apr. 2024
Dear Kenji,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Janet

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I checked in last min to get away from a hotel I didn’t feel safe as a solo traveler at. This hotel is gated with some at the gate and a dog they walked around the car. At the door it’s a bag check like the airport very quick. Staff was fast with help and check in took about 2 mins bel hop took my things to my room for me. Hotel quite beautiful clean and nice will stay again. Free shuttle to the airport every 30 mins on time.
Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 29. apr. 2024
Dear Janet,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta El Dessouky General Manager,

6/10 Okay

Alejandro

Synes godt om: Rengøring, service og personale, faciliteter
The hotel was a little expensive for what they offer, but it was clean and the shuttle to the airport was good.
Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 29. apr. 2024
Dear Alejandro,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 Dårligt

Maurizio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 21. apr. 2024
Dear Maurizio,Thank you for taking the time to tell us about your experience at Novotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Jennifer

Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 29. apr. 2024
Dear Jennifer,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

4/10 Dårligt

Danielle

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Clean modern airport hotel, with comfortable beds. It was badly let down however by 2 issues - the shuttle and the food. Shuttle - advertised as free 24 hour service. On arriving to Cairo however it is extremely difficult to actually use it. You have to ring the hotel reception and wait 30 minutes, which isn’t easy unless you have an Egyptian mobile. They ignored my messages sent in advance with our flight details, so we had a stressful wait in the blazing heat with our toddler. The Italian food (Primavera restaurant, beside the pool) - the pizzas had NO tomato on them so were basically cheesy bread with toppings, and the “tenderloin” beef was inedible. The “risotto” was just plain rice in a bowl served upside down. We tried to highlight this to staff but were ignored and had to pay the full amount.
Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 8. apr. 2024
Dear Danielle,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Udmærket

Jugdip

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient for airport
Overnattede 1 nat i februar 2024
Svar fra Hotel Management den 7. apr. 2024
Dear Jugdip,Thank you for choosing Novotel Cairo Airport. We are delighted to hear that you found our hotel convenient for the airport. We look forward to welcoming you back soon. Best Regards, Atta El Dessouky General Manager

10/10 Fremragende

Sebastian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, comfortable beds.
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 7. apr. 2024
Dear Sebastian, Thank you for your positive feedback regarding our clean and comfortable beds. We are delighted to hear that you had a pleasant stay. Best Regards, Atta El Dessouky General Manager

10/10 Fremragende

sue

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Very quick check in, close to airport and room very quiet, allowing for a good nights sleep.
Overnattede 1 nat i april 2024
Svar fra Yassmin Yehia den 4. apr. 2024
Dear sue,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 Okay

Mark

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Called for shuttle, was told to call shuttle ourselves and given number. This should not happen, staff at hotel should call shuttle for us. Second driver of shuttle did nothing except pick us up. We lifted our bags into truck, he sat. When we got to hotel he asked for tip. Pretty bad image for Novotel. Front desk check in Amr was great. Very efficient and helpful.
Overnattede 1 nat i marts 2024
Svar fra Yassmin Yehia den 21. mar. 2024
Dear Mark,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Erin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The shuttle was easy to grab and liked that the bar was open 24/7. Rooms were clean and perfect for landing for a layover while facilities offered made you feel like you were at a resort rather than a ‘landing ground’. Prices were fair and would visit again
Overnattede 2 nætter i marts 2024
Svar fra Yassmin Yehia den 21. mar. 2024
Dear Erin,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Udmærket

Ghazi, Modesto

Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 12. mar. 2024
Dear Ghazi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

8/10 Udmærket

修�

Overnattede 3 nætter i februar 2024
Svar fra Yassmin Yehia den 24. mar. 2024
Dear ä¿ä? , Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atta ELDESSOUKY General Manager

10/10 Fremragende

Cormac

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent staff
Overnattede 1 nat i februar 2024
Svar fra Yassmin Yehia den 23. feb. 2024
Dear Cormac,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

2/10 Forfærdeligt

Elie

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Horrible hotel. Much better options out there.
Horrible place and terrible people. Rude, obnoxious staff. Smelly, poorly managed and overpriced hotel.
Overnattede 1 nat i januar 2024
Svar fra Yassmin Yehia den 22. feb. 2024
Dear Elie,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager

8/10 Udmærket

Augustus

Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 7. feb. 2024
Dear Augustus,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards,Atta El Dessouky General Manager

10/10 Fremragende

Jennifer

Overnattede 1 nat i januar 2024
Svar fra Yassmin Yehia den 30. jan. 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Edward, Bath

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Yassmin Yehia den 28. jan. 2024
Dear Edward,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atta ELDESSOUKYGeneral Manager

6/10 Okay

Tatiana

Rejste med familie
Synes godt om: Rengøring, service og personale
The staff, room, location, and food are excellent. We experienced problems with the room bathroom. It would be nice to have more trees, bushes, flowers, especially around pools - it was a bit intimidating to go to a pool - people could see you very well from the restaurant windows.
Overnattede 1 nat i januar 2024
Svar fra Yassmin Yehia den 24. jan. 2024
Dear Tatiana,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yassmin YehiaGuest Relation

10/10 Fremragende

Jorge, Staten Island

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All was ok
Overnattede 1 nat i januar 2024
Svar fra Yassmin Yehia den 19. jan. 2024
Dear Jorge,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

10/10 Fremragende

Mary

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were travelling from Canada and this was a great place after long flights to rest before starting our travels in Egypt. Easy shuttle from arrivals, very attentive staff, very good food service options within hotel. Enjoyed our stay and would recommend.
Svar fra Yassmin Yehia den 19. jan. 2024
Dear Mary,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yassmin YehiaGuest Relation

6/10 Okay

Hannah

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring
Just OK
Our first room reeked of cigarette and non of the outlets worked. They were quick to switch our room though which was nice. Our Hotels.com booking said there was complimentary breakfast but the guy was giving us a hard time saying that’s not a thing. This place is just OK. Better than a motel, but not luxurious by any means.
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 14. jan. 2024
Dear Hannah,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Atta El Dessouky General Manager

10/10 Fremragende

Stewart

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This is a large airport hotel with all the facilities one could hope for. The lobby was busy at all times but there was always someone around to answer questions. There are several restaurants adjacent to the lobby and 2 outdoor pools. Our room was typical with 2 twin beds even though we were told we would have one larger bed. The beds were comfortable. The bathroom was a decent size. The holel offered a free shuttle service to/from the airport.
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 14. jan. 2024
Dear Stewart,We would like to pass you our utmost appreciation and thankfulness for taking the time to publish your fabulous review regarding your recent stay at Novotel Cairo Airport. Our special thanks to you for your lovely, praising words.We are looking forward to welcoming you back in the near future for another unforgettable stay with us at Novotel Cairo Airport.Best Regards,Atta El Dessouky General Manager

8/10 Udmærket

Susane

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very clean and friendly staff. Comfortable bed and pillows and nice room with a beautiful view of pool and grounds. Older and in need of some maintenance. Room service was hit or miss.
Overnattede 3 nætter i januar 2024
Svar fra Hotel Management den 11. jan. 2024
Dear Susane,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best Regards,Atta El DessoukyGeneral Manager

10/10 Fremragende

Jun

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 8. jan. 2024
Dear Jun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

8/10 Udmærket

TOMOKO

Overnattede 1 nat i januar 2024
Svar fra Yassmin Yehia den 9. jan. 2024
Dear TOMOKO,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

8/10 Udmærket

Ayman Alexander

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i januar 2024
Svar fra Yassmin Yehia den 9. jan. 2024
Dear Ayman Alexander,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

10/10 Fremragende

Jun

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 8. jan. 2024
Dear Jun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

10/10 Fremragende

Abubakar

Overnattede 2 nætter i december 2023
Svar fra Hotel Management den 8. jan. 2024
Dear Abubakar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Atta El Dessouky General Manager

10/10 Fremragende

Tatiana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay!
Overnattede 2 nætter i december 2023
Svar fra Yassmin Yehia den 1. feb. 2024
Dear Tatiana,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager

10/10 Fremragende

Dia, AVON

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Yassmin Yehia den 30. dec. 2023
Dear Dia,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Yassmin YehiaGuest Relation

4/10 Dårligt

Nadim

Overnattede 1 nat i december 2023
Svar fra Hotel Management den 17. jan. 2024
Dear Nadim,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Atta El Dessouky General Manager