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Anmeldelser af Acacia Court Hotel

3.5 out of 5
Acacia Court Hotel
223-227 Esplanade, Cairns North, QLD

Anmeldelser

6,0
Bedømmelse på 10 − Fremragende. 117 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 260 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 265 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 204 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 154 af i alt 1000 anmeldelser" "

6,6/10

Rengøring

6,8/10

Service og personale

5,4/10

Faciliteter

5,4/10

Overnatningsstedets tilstand og faciliteter

5,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ganske fin morgenmads buffet. Det er rigtig ærgerligt at der er så begrænsede receptionstider, det gør det svært at få fat i personale og få hjælp eller andet. Vi manglede bla. håndklæder på værelset. Fin plads på værelset og med sengene. Og god havudsigt fra altanen.
Overnattede 3 nætter i januar 2024

4/10 Dårligt

Henrik mulvad

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Helpfull staff, good breakfast, roomservice was good. Rooms are worn out. Dior to bahroom has to be closed to avoid steam in the room, because steam will activate the firealarm. Humidity in bathroom and room is high and in the morning there is dew on the inside of the Windows. Overall the hotel is OK but we will not come back.
Overnattede 5 nætter i december 2023

8/10 Udmærket

Benny

Synes godt om: Rengøring, service og personale, værelsets komfort
Fin valuta for pengene, kan anbefales
Meget hjælpsom personale. God beliggenhed ud til Cairns havnepromenade. God og ren pool Morgenmad acceptabel men ikke overdådig. Vi testede ikke andre måltider på hotellet, men det er en mulighed
Overnattede 5 nætter i januar 2019
Svar fra nelly den 11. mar. 2019
Thank you so much

4/10 Dårligt

Ephraim

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I wouldn’t stay there again
Overnattede 3 nætter i februar 2024

4/10 Dårligt

Keshia Monna

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Had to ask for every little thing. It's hard to put into words but poor customer service overall. Let's just say I was happy I read my reservation details and the hotel room info book they left out or my stay would have been terrible. My view saved the whole stay!! It was incredible. Location not too bad either ;-)
Overnattede 5 nætter i april 2024

10/10 Fremragende

Kanna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

4/10 Dårligt

Robert

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Poor looking hotel but It was very cheap
Overnattede 1 nat i marts 2024

4/10 Dårligt

Susan

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Don't think that because the Acacia Court is on the Esplanade in Cairns it will be in a relatively upmarket tourist area - wrong. It's at the far end of the Esplanade, a really dog-eared property, with unsavoury characters wandering around the car park and lobby area, even during daylight hours. You would think that as each room has a balcony that you would be able to enjoy sitting out on it - but no, they have locked every balcony door in every room (to do with the air con) so that is ruled out. On returning later in the evening after dinner with friends I was propositioned in the car park (I'm 61!!), so although I'm used to unsavoury approaches from a lifetime of travel, it's worth being vigilant if you are travelling/staying there on your own.
Overnattede 1 nat i marts 2024

6/10 Okay

Elizabeth

Synes ikke om: Service og personale
The decor is outdated. Apart from that I had a good stay.
Overnattede 2 nætter i februar 2024

6/10 Okay

Naomi

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Not very clean, mould very visible in bathroom roof, floor not fully.cleaned with dirt, and sticky areas. Bed comfortable and ok for an emergency accommodation
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Warren

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very disappointing…. First night late check in no towels and very loud dripping sound …. By the second night the floor was wet… water would come up between the false floor panels … there was a clear leak behind the fridge. I addressed it at check out and was told sorry but almost in a what ever way 3hrs down the road I get a call asking where my key is? I advised “I had handed to you at front desk when I complained.” I ran through it again and was told it would go to management and they would call No call no f@*ks give Avoid this dump at all cost! It’s cheap for a reason but sunshine towers is much cheaper and a much nicer establishment with secure parking in town more and with friendly helpful staff. Complete waste of money should have taken the swag at least it doesn’t leak.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Sarah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really loved staying at Acacia. Friendly staff, very nice pool area, beautiful view of the beach and walking distance to night life and dining options. All of our excursions picked us up and dropped us off. We booked two extra nights we loved the hotel and area so much!
Overnattede 2 nætter i februar 2024

6/10 Okay

Emily

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 4 nætter i februar 2024

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale
Staff were very helpful
Overnattede 1 nat i februar 2024

8/10 Udmærket

Dianne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Tsutomu, Asahisi

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
朝飯ついて値段が安くて室内は広い部屋 ココが一番良いと思う。 設備は少し古いけど問題ない。 おすすめ
Overnattede 2 nætter i januar 2024

6/10 Okay

Aileen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room nice but restaurant needs a lot of work
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Sukha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
5 star
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Penelope

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
They services everyday not like other hotel
Overnattede 3 nætter i januar 2024

4/10 Dårligt

Jane

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Updates and new management needed!
Not updated since the late 70s/early 80s. The view, pool and location are great, but it needs updating! Restaurant/bar always closed. Food looks gross! Reception barely speaks English in an English-speaking country. Fire alarm went off around 1am. There's signs all over about not doing anything to trigger fire alarm and if you do, $2000 fine. Reception open 7-9. Pick up keys from safe with late checkin - weird and doesn't seem very safe.
Overnattede 2 nætter i januar 2024

4/10 Dårligt

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Steven

Overnattede 1 nat i januar 2024

4/10 Dårligt

Freddy

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hôtel délabré, humidité , mal fréquenté .
Overnattede 2 nætter i januar 2024

2/10 Forfærdeligt

Tammy

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
No water in fridge and was told we had to pay for water. Room Nd hallway smelt of wet carpet and mould. Bathroom door had to stay closed even if u wanted to spray perfume because if it set smoke alarm off we had to pay over $1000. Staff were not helpful or friendly at all. The bed was the only thi g good
Overnattede 1 nat i januar 2024

10/10 Fremragende

Amelia

Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

Marta

2 twice we stay Accacia court the alarm went off very bad very much disappointed, and then since we arrived there’s no remote control the tv were looks everywhere we can’t fined it then I call the service, an hr later bring the remote control and she said remote control always beside the tv but it wast there at all thank you
Overnattede 1 nat i december 2023
Svar fra Front Office Manager den 5. jan. 2024
Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. Although we put the no-smoking sign in the room, someone still violated the rules and coursed the false alarm. We have already asked our team to be more attentive to quality control.

2/10 Forfærdeligt

jamie

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible experience topped off with a 3am fire alarm
Overnattede 1 nat i december 2023

6/10 Okay

Alan

Wasnt happy with the hotel,room wasnt clean and calling through to servicevwas hard as they didnt answer.Also saw cockroaches in the hotel as well
Overnattede 3 nætter i december 2023
Svar fra Front Office Manager den 5. jan. 2024
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

8/10 Udmærket

Richard

Synes godt om: Service og personale
The staff did a great effort during the cairns flooding emergency keeping pumps going Clean towel supplies and staying calm as maintenance technicians and regular staff could not reach the hotel
Overnattede 3 nætter i december 2023
Svar fra Front Office Manager den 5. jan. 2024
Thank you for your review, we hope to welcome you again soon

10/10 Fremragende

Hideaki

Overnattede 1 nat i december 2023

8/10 Udmærket

angelo

Synes godt om: Rengøring
Fine for a budget stay. Would stay again.
Overnattede 1 nat i december 2023
Svar fra Front Office Manager den 5. jan. 2024
Thank you for your review, we hope to welcome you again soon

6/10 Okay

Harpreet

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i december 2023
Svar fra Front Office Manager den 5. jan. 2024
Thank you for taking the time to review us.

6/10 Okay

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

6/10 Okay

Steven

Synes ikke om: Overnatningsstedets tilstand og faciliteter
No thanks
Overnattede 1 nat i december 2023
Svar fra Front Office Manager den 5. jan. 2024
Thank you for taking the time to review us.

4/10 Dårligt

Suzanne, Walkley Heights

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Only one key provided, door was difficult to unlock, bathroom light switch gave a shock, air conditioning didn’t work properly, couldn’t leave balcony door open because it set off the smoke alarm, room was dated
Overnattede 5 nætter i november 2023

6/10 Okay

Daniel

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Faciliteter
The staff weren’t particularly friendly to start with. Originally told I couldn’t have a second key to the room. Got one the following day. There were burnt out cars and other wrecks in the tennis court (it was padlocked) and at least once had to exit the building through a group of people yelling and screaming at each other. Another time had clearly intoxicated people asking for access to one of the floors. Overall not particularly comfortable in that environment. Breakfast was included but it seems that communication is not great. The waitress had to go to reception to confirm that breakfast was included. The food was standard hotel fare but the coffee machine was awful. The room was clean but the hot water was not particularly hot at various times. If I go back to Cairns, I won’t stay here unless I can’t find anywhere else suitable.
Overnattede 3 nætter i november 2023

4/10 Dårligt

wesley

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Possible the worst hotel in the world … If you like haunted houses this is the place for you …cheap and nasty you get what you deserve … Would have been great 40 years ago … That’s as complimentary as I can get …
Overnattede 3 nætter i november 2023
Svar fra Reception Manager den 26. nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 Dårligt

lee

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Only stayed a night , but the hotel isn’t the best. The weird smell throughout the hallways wasn’t great, the cleanliness is very questionable. Was a cheap hotel but would not stay there again
Svar fra Reception Manager den 26. nov. 2023
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

10/10 Fremragende

Eun Jeung

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 26. nov. 2023
Thank you for your amazing review!

8/10 Udmærket

Duncan

Overnattede 2 nætter i november 2023
Svar fra Front Office Manager den 5. jan. 2024
Thank you for your review, we hope to welcome you again soon

2/10 Forfærdeligt

Mavis

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cracked wash basin torn vinyl floor only one PLASTIC chair no where to sit in room shower over bath impossible for people in their eighties to get in YOU NEED TO SEE THE PREMISES FOR YOUR SELF
Overnattede 6 nætter i november 2023

8/10 Udmærket

Leanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were great and it was very clean. Lovely ocean views.
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 26. nov. 2023
Thank you for your review, we hope to welcome you again soon

6/10 Okay

Daniel

Rejste med partner
This is terribly run down building. Reasonably priced. Buffet brekkie Very bad .cleaner lovely But only so much u can polish A turd .
Overnattede 5 nætter i november 2023
Svar fra Reception Manager den 26. nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 Dårligt

Steven

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
To be honest, I think it was run down. The indigenous locals seem to have the run of the place. The lifts reeked of body odour. Lucky for us, we only booked for 2 days. We checked out and booked another 2 nights in Cairn in another motel. Seems to me, this hotel is a tax write off for a company!
Overnattede 2 nætter i oktober 2023
Svar fra Reception Manager den 9. nov. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

6/10 Okay

Bradley

Forretningsrejsende
If you are wanting affordable accommodation that is clean then this is a great place
Overnattede 3 nætter i november 2023
Svar fra Reception Manager den 9. nov. 2023
Thank you for your review, we hope to welcome you again soon

8/10 Udmærket

Megan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nothing really stood out but staff were competent and helpful. Clean tidy convenient hotel with evening walks along the front. Value for money
Overnattede 2 nætter i november 2023
Svar fra Reception Manager den 9. nov. 2023
Thank you for your review, we hope to welcome you again soon

6/10 Okay

Kristy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Couldn’t unlock the door easily Lock looked like it was tampered with Aircon was cool but not cold Food was very average and not worth the money
Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 9. nov. 2023
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The issues will be addressed.

2/10 Forfærdeligt

Andrew

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra Reception Manager den 29. okt. 2023
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.

2/10 Forfærdeligt

bryannah

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were woken up at 3am because they have a bad venting system for shower steam and set off the fire alarm every one in the building had to get up and go to the emergency area while waiting for the fire brigade to tell us it’s okay to go Back in, I questioned it the next day and didn’t really offer anything for the inconvenience and the unpleasant stay not even a sorry. as I didn’t end up sleeping after the alarm going off a bit annoyed as I was needing a good sleep because I was driving long hours the next day. Very disappointed
Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 29. okt. 2023
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 Dårligt

Julianne

Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 26. nov. 2023
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.