Dear Tammy L,We are extremely sorry to read that your overall vacation experience in our hotel was affected by the sickness you describe. We completely understand your concerns and we do appreciate that you share them with us. In the explanation below we want to describe the procedures we have in place to always assure the health and safety of all our visitors. As a hotel visited by more than 15,000 new guests every month and serving food to over 600 people a day, we take a big interest in the health and safety issue. As you can imagine, if we have a problem with the food of any of our restaurants, the cleaning of food surfaces, the storage room temperatures, the cleanliness of the pools, or any other health concern, hundreds of guests would be affected by the lack of follow up of procedures. From the moment food items arrive to our storage rooms, temperatures and food quality are registered and confirmed by quality controls. In the kitchen areas, we keep all temperature logs from kitchen freezers and refrigerators and assure the responsible handling of food items with knives, cutting tables per food item to avoid cross contamination. We use special authorized products to clean surfaces, plates, silver wear as well as food items and we follow very strictly the pre-clean, main clean, rinse and disinfection program to assure the safety of our products and well-being of our visitors. We understand that most people generally attribute their discomfort to the last food item consumption, but we have learned from specialists this is rarely the reason for illness. Doctors confirm that clients react differently to a change of climate between the home front and the holiday destination or eat and drink in other amounts and at other times then they are used to at home, participate in excursions… lots of factors out of our reach can lead to stomach upset. Yet, there is nothing which can support any claim that in our hotel there is a problem with either hygiene or the quality of our products or food, nor the water. A lot of people arrive to this destination with the immunity of their body on low level, get an infection during the flight, leave the hotel by bus, taxi and visit the surrounding of Mexico, in our hotel hundreds of guests a day do not eat lunch and/ or dinner at the resort as our numbers in the restaurants prove. Although we provide disinfectant at the entrance of every restaurant and in public areas, a lot of guests refuse to use it. Although we can never know where our guest's consumed food and drinks before, during and after their holidays in Mexico, we are very sorry for their medical condition, but we know this should not necessarily be an indicator that the issue is the responsibility of our hotel or because of problems with our procedures. We certainly see nothing which should make us believe that we have any problem with our hygiene, quality of food or water supply. If our concierge desk would have been contacted about the illnes