Bar (på overnatningsstedet)
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Anmeldelser af Acacia Ridge Hotel

3 out of 5
Acacia Ridge Hotel
1386 Beaudesert Road, Acacia Ridge, QLD

Anmeldelser

6,4
Bedømmelse på 10 − Fremragende. 34 af i alt 154 anmeldelser" "
Bedømmelse på 8 − Udmærket. 40 af i alt 154 anmeldelser" "
Bedømmelse på 6 − Okay. 26 af i alt 154 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 154 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 154 anmeldelser" "

6,6/10

Rengøring

7,8/10

Service og personale

6,0/10

Faciliteter

6,2/10

Overnatningsstedets tilstand og faciliteter

5,8/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Gaye

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Blanket was extremely dirty - room was stuffy Soap holder in shower covered in old soap
Overnattede 1 nat i maj 2024

6/10 Okay

Andrew

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Georgia

Overnattede 1 nat i maj 2024

4/10 Dårligt

Deepti

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
water leaks from wall behind shower Old dirty carpet Location behind a pub
Overnattede 1 nat i februar 2024
Svar fra Motel Manager den 3. mar. 2024
I appreciated your comments and we are looking at upgrading our rooms shortly. many thanks

8/10 Udmærket

Ellie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 13 nætter i februar 2024
Svar fra Motel Manager den 28. feb. 2024
Thank you so much for your wonderful rating.

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was excellent clean food in restaurant was also excellent staff were so helpful and fast there was not much to dislike my car was safe all it was very very good thank you
Overnattede 1 nat i februar 2024
Svar fra Motel Manager den 28. feb. 2024
Thank you so much for your great rate much appreciated.

6/10 Okay

Stephen

Overnattede 1 nat i januar 2024
Svar fra Motel Manager den 25. mar. 2024
Good Morning, Thanks for your kind rating.

4/10 Dårligt

Raleigh

Rejste med partner, Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Well our water was unusable from the smell, it smelt like there was a rotting corpse in it, the cutlery was completely unusable because it was covered in old oil stains, the carpet is wet and it's making our feet black, I've seen about 50 cockroaches so far, the aircon spits ice at us while it's on, the aircon leaked constantly, we lost power on the last night of our stay so all the food in our fridge went off and we couldn’t charge anything for our long drive home the next day. To put this in the nicest way, staying in hell would be nicer than this place. All the money clearly goes into the pub and pokies without even a thought of the accommodation complaints.
Overnattede 3 nætter i januar 2024
Svar fra Motel Manager den 7. feb. 2024
Good Morning, I read your complaint and I just don't understand that if you were not happy with your room why did you not come and see me or the duty manager so we could have moved your group and gave you a total refund once you check-in. I have been here for 23 years and I understand we get complaint's but people come and see me so I can make other options to keep my guest happy. I did refund you partial refund and do my best. Next time you stay at other motel please complaint straight away so they can do something else for you like moving to other room or booking at other place for you. Cheers

10/10 Fremragende

Mohammed

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice place for family to stay. Ample.place to park. Beds a little.sweaky if u turn n toss a lot.
Overnattede 7 nætter i januar 2024
Svar fra Motel Manager den 7. feb. 2024
Thank you so much I am happy with your rating.

8/10 Udmærket

Jean

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2023
Svar fra Motel Manager den 7. feb. 2024
Thank you so much

8/10 Udmærket

Anko

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Friendly staff. Quiet and have shops around.
Overnattede 11 nætter i december 2023
Svar fra Motel Manager den 7. feb. 2024
Much appreciated with the score. Have a great day

8/10 Udmærket

leslie

Synes godt om: Rengøring, service og personale, faciliteter
not enough milk or sugar for coffee
Overnattede 1 nat i januar 2024
Svar fra Motel Manager den 7. feb. 2024
Next time let me know and I would given you more. Cheers

10/10 Fremragende

piyushkumar

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Motel Manager den 7. feb. 2024
Thank you so much.

4/10 Dårligt

Kevin

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Had 2 rooms booked, Rooms 33 and 35. Room 35 the AC wasn't what you would call the greatest. The remainder was ok, except for rediculous positioning of bed in front of wardrobe doors. Now room 33. Disaster area. First off, the light in the bathroom wasn't working. Just fortunate the light from outside was barely enough to see what you were doing while in the bathroom. Whoever designed the bathroom needs to be put up against the wall and shot. The positioning of the toilet hard up against a wall was bad enough, but then they decide to try and fit the toilet roll holder on that wall as well, thus having to virtually sit on the toilet roll while doing your business, then trying to get to the paper when finished......... absolutely stupid planning, or lack of planning more like it. Now, the shower recess. I am not a huge person, but really, felt like I was climbing into coffin to have a show. No room what so ever. Plumbing for shower also pathetic. Oh, and who ever had the bright idea to position a bed in front of wardrobe doors deserves a medal for stupidity. Finish off with broken door of freezer section of fridge just tossed up into the back of the freezer, out of sight, out of mind I guess. Not Impressed
Overnattede 1 nat i december 2023
Svar fra Motel Manager den 7. feb. 2024
Thank you for your comments and I will take this on board with the bed arrangements. I have recent came back from oversea and they shower in Italy, Spanish and Portugal were tiny. You are my first complaint about the shower size and I have a lot of huge truck drivers take here on a regular basic and no complaints from.Thanks and have a great day

10/10 Fremragende

Manwinder

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good Environment
Overnattede 4 nætter i december 2023
Svar fra Motel Manager den 7. feb. 2024
Thank you so much.

6/10 Okay

Ivan Carl

Rejste i en gruppe
Overnattede 3 nætter i december 2023
Svar fra Motel Manager den 7. feb. 2024
Thank you for your rating

6/10 Okay

Luke

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
I enjoyed the bar and the food. I didn’t like the bed the springs were gone and the bedbugs made my time there terrible.
Overnattede 5 nætter i november 2023
Svar fra Motel Manager den 7. feb. 2024
Good Morning, I am sorry for your bad experience with us I wish I knew that you were not happy and I could have moved you to another room. My apologies on this.

2/10 Forfærdeligt

Joshua

Overnattede 2 nætter i december 2023

10/10 Fremragende

Brendon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Motel Manager den 28. nov. 2023
Thank you so much for your great score. Merry Christmas

6/10 Okay

Lucy

Synes ikke om: Rengøring
Overnattede 2 nætter i november 2023
Svar fra Motel Manager den 19. nov. 2023
Good Morning, Thank you for your rating and hope to see you in the future, Merry Christmas and a Happy New Year

4/10 Dårligt

Yun-Ting

Synes godt om: Service og personale
Overnattede 1 nat i oktober 2023
Svar fra Motel Manager den 3. nov. 2023
Thanks for stay at our motel

10/10 Fremragende

Vijeta

Synes godt om: Service og personale
Synes ikke om: Rengøring
Location is very nice and the bar has excellent all day dining options - food was very nice 👍 Staff was friendly and let us do the late check out. Beds were comfortable and plenty of parking available. Lots of shops, restaurants, car wash within walking distance. Room had everything you could need like tea coffee facilities, microwave, fridge. Only the carpets are very old and needs changing.
Overnattede 3 nætter i september 2023
Svar fra Motel Manager den 5. okt. 2023
Thank you for comments and I totally agree regarding the carpet. Much appreciated

4/10 Dårligt

Lars

Synes ikke om: Rengøring
Very loud
Overnattede 2 nætter i september 2023
Svar fra Motel Manager den 5. okt. 2023
We are a Pub, Motel and Function centre, so mit is a loud place especially on weekends. Cheers

2/10 Forfærdeligt

Theresa

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property definitely needs upgrades. The rooms were dirty, cold . We booked 2 nights couldn't survive for one night.
Overnattede 2 nætter i september 2023
Svar fra Motel Manager den 5. okt. 2023
If you were not happy if you came to see me I would have help you. Cheers

2/10 Forfærdeligt

Amanda

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Motel Manager den 19. sep. 2023
I am sorry for your bad experience at our hotel

2/10 Forfærdeligt

Jacqui

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was filthy with broken beds sloppy old mattresses with broken frame and springs poking through the other bed was so old that when 2 people slept in it they rolled into the centre. cigarette butts had been put in kettle no after hours manager could be contacted and the adjoining rooms had people partying very loudly with swearing and breaking bottles till 3am and we felt unsafe to say anything to them and when we tried to contact management there was no answer. We tried to call the police and after 30 minutes on hold were told to report concerns online. We got no sleep and had to leave at 6am for our flight home. I want a refund as it was a horrifically traumatising night.
Overnattede 1 nat i juli 2023
Svar fra Motel Manager den 13. aug. 2023
I am so sorry with your bad experience at stay at our hotel. I will look into this matter and hopefully I will be able to give you partical refund. My deepest apology to you.

10/10 Fremragende

Simon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not far from shops and great pub
Overnattede 3 nætter i juli 2023
Svar fra Motel Manager den 4. aug. 2023
Thank you so much

10/10 Fremragende

Scott

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable
Overnattede 1 nat i juli 2023
Svar fra Motel Manager den 4. aug. 2023
Thanks you for your rating to us

2/10 Forfærdeligt

Holly

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The photos don’t look anything like what’s on Wotif. Our room had a broken window and was dirty and damp. Managements excuse was that I booked the wrong room that’s why I had a bad experience. I booked a family room for 2 people, unsure why this mattered but they were quite upset about it at Check-in. Made sure I was ‘aware’ that I had booked a family room. Do not recommend.
Overnattede 1 nat i juli 2023
Svar fra Motel Manager den 4. aug. 2023
I am so sorry for your bad experience and I was not aware of this. the windows are not broken. I am not happy how you were treated and please forgive me regarding. I have been here for 22 years as a Motel Manager and I am truly sorry this has happened.

4/10 Dårligt

Jerry Annie

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not in good condition
Overnattede 1 nat i juli 2023
Svar fra Motel Manager den 4. aug. 2023
Hi we are a budget motel and we are quite cheap and always a full house each day.

10/10 Fremragende

Fred

Overnattede 3 nætter i juni 2023
Svar fra Motel Manager den 4. aug. 2023
Theank you for your great rating

8/10 Udmærket

Mark

Synes godt om: Service og personale
Overnattede 1 nat i juni 2023
Svar fra Motel Manager den 4. aug. 2023
Thank you for your wonderful rating

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One to avoid if you can
Budget hotel which wasn’t clean. Lots of bugs in the room, walls dirty, carpet was disgusting. Had all the normal facilities but it is a rundown place needing a lick of paint and maintenance. Wouldn’t stay again nor recommend.
Overnattede 1 nat i juni 2023
Svar fra Motel Manager den 4. aug. 2023
I understand this but there is only so much I can do.

6/10 Okay

Arthur

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i juni 2023
Svar fra Motel Manager den 11. jun. 2023
Thanks for your rating have a great day

4/10 Dårligt

Elizabeth

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Great for parking with trailer and late check in was easy. However we killed three cockroaches in our room on arrival and the cutlery was dirty. The blankets were stained and rough to touch. Many things needed updating.
Overnattede 1 nat i maj 2023
Svar fra Motel Manager den 11. jun. 2023
We recently had the rooms pest control and that's why they are coming out, so sorry but that is part of our health and safety, it's gone every 6 months. I apologize for the cutlery and blankets are wqashing each time they are being used. Many thanks

10/10 Fremragende

Martin

Overnattede 2 nætter i maj 2023

10/10 Fremragende

geoffrey

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Staff are very friendly, room was clean.
Overnattede 1 nat i marts 2023
Svar fra Motel Manager den 28. mar. 2023
Thank you so much for your rating much appreciated

2/10 Forfærdeligt

Perry

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dirty and smelly
The carpet in the room was stained and filthy. The room stunk ( of what, we’d prefer not to guess). Would NOT recommend.
Overnattede 1 nat i marts 2023
Svar fra Motel Manager den 29. mar. 2023
We are a budget hotel and these days the prices of motel rooms have gone through the roof. I am sorry about your bad experience

6/10 Okay

Jeff

Overnattede 1 nat i marts 2023
Svar fra Motel Manager den 29. mar. 2023
Thank you for your rating, keep safe

4/10 Dårligt

Stéphane

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pas top! Problème de climatisation,
Overnattede 1 nat i februar 2023
Svar fra Motel Manager den 29. mar. 2023
Thank you lettring me known this. Keep safe

2/10 Forfærdeligt

Ashley

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very dirty, smell was terrible. We didn’t even up staying the night.
Overnattede 1 nat i januar 2023

2/10 Forfærdeligt

Karyn-lee

4/10 Dårligt

Nathan

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The staff are great, they do their best with what they have. The pokies are open till 4am the bar shuts at 2am which needs to be written everywhere, the hot water lasts 1 shower, the beds are horrible, the window blinds broken so the sun comes in as soon as it rises and the music keeps playing on the poud speaker's all.night. staff great rest rubbish
Overnattede 1 nat i juli 2022

6/10 Okay

Brendan

Rejste i en gruppe
It was a place to stay for the night.
Overnattede 1 nat i juni 2022

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very enjoyable stay. Well priced. Will return
Overnattede 4 nætter i maj 2022

8/10 Udmærket

Joshua

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021

8/10 Udmærket

Amanda

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i december 2021
Svar fra Loretta den 4. jan. 2022
Thank you so much for your great rating.

8/10 Udmærket

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room was clean, bed was comfortable location was convenient and food was good. Only downside was it's nesr a railway marshalling yard.
Overnattede 3 nætter i november 2021
Svar fra Loretta den 21. dec. 2021
Thank you for your great rating and Merry Christmas and a safe New Year 🤶

4/10 Dårligt

shaun

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not a fan !!!
Overnattede 1 nat i september 2021
Svar fra Loretta den 28. sep. 2021
Sorry to hear that, please keep safe 😀

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a cheap Hotel so can't complain but would reccomend to anyone going up to brisbane for a holiday :)
Overnattede 3 nætter i maj 2021
Svar fra Loretta den 26. maj 2021
Hi thank you for your comment and I do agree with you it's not a place to stay for holidays but for trades, short stay if its work related, truck drivers etc......