Hoteller nær Bowlero Richmond

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"Great breakfast."

"Clean room. Staff indifferent about service. Breakfast not included. Can be a long walk to the elevator. An okay stay."

"It is quiet, clean and in convenient location. Service and hospitality were exceptional"

"Don’t go to this hotel; find somewhere else to stay, please. You have to pay for parking while staying there, and when I arrived, the room didn’t have a remote control for the TV. The staff had to come back to my room several times for about 30 minutes to change the channel on the TV. Then, on the remote, it said Netflix, but you can’t watch it because they were in the process of switching it over. I won’t be going back there; I woke up this morning to find charges on my account. SMH.""

"Upon arrival, the upkeep in of the external, the properties is questionable."

"During my one-week stay I had several problems with my key access to my room. I paid ahead of time for the full week my room access card would not work on at least 5 occasions. Each time I had to go to the office to have my keycard "fixed", and had to wait in line behind other guests who were signing in to even talk to the counter person. The Motel seems to be understaffed. Having said that, the room was clean,; and otherwise adequate for my needs. My phone didn't work for my entire stay, I was...

"Management did the right thing by granting a full, hassle-free refund at checkout, but this hotel requires a major overhaul. Our stay began with a broken AC, forcing a room transfer at 2:00 AM. The replacement room was in poor repair with broken lighting, and worst of all, the mattress and pillows were heavily and severely stained. Hospitality was severely lacking. A staff member named Carol forced guests out of the atrium common space before posted closing hours so she could leave early...

"Clean room. Good temperature in room. Breakfast was good."

"Parking was a challenge on the first night of my stay. The door was missing the battery cover to the lock on my room door. The property is not kept up very well"

"Staff was dusgusting. Didnt hsbe our room ready at 4 pm and saud they were going to get one ready. 39 minutes later no update on room. No place to sit in lobby to wait. So went out to dinner. When we came back they said rhey had no rrom avaiäable and cancelled our ressrvation. Would not stsy there if they paid me."

"Use to be cool"

"Clean room"

"Good for short stay"

"My recent stay at the Holiday Inn & Suites in Virginia was okay, but there were a few areas that could use improvement. The staff was polite, but the overall service felt inconsistent, and some interactions didn’t meet the level of attentiveness I expected. Nothing was terrible, but the experience didn’t quite match the standard I’m used to from this brand. With a bit more focus on cleanliness of the room, communication and guest support, this location could really shine."

"Rooms were ok clean but micro wave didn't work and temp to cold couldn't adjust ac"

"There were repairs made to the wall inside the room. Plaster was all over the wall and carpet. The bathroom had clean towels, but the tub was not clean. Used soap and hair still in the tub, on the shower wall and floor beside the toilet. Even saw a large bed bug crawling on the pillow on the bed."