Hoteller nær Shops at Willow Lawn

"Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood."

"It is quiet, clean and in convenient location. Service and hospitality were exceptional"

"Don’t go to this hotel; find somewhere else to stay, please. You have to pay for parking while staying there, and when I arrived, the room didn’t have a remote control for the TV. The staff had to come back to my room several times for about 30 minutes to change the channel on the TV. Then, on the remote, it said Netflix, but you can’t watch it because they were in the process of switching it over. I won’t be going back there; I woke up this morning to find charges on my account. SMH.""

"We had a very pleasant stay at Residence Inn Richmond Midtown/Glenside in Richmond, Virginia. The hotel was in a great location, only around 8 minutes driving distance from our daughter’s apartment, which made it very convenient for us. The room was clean, spacious, and comfortable. We also really enjoyed the great complimentary breakfast each morning. Overall, we enjoyed our stay and would gladly stay in any Residence Inn."

"Very comfortable room and bed. Breakfast was decent. Nice outside sitting area."

"Room and hsllways were clean. Staff very griendly."

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Disgusting hotel. Mold all over the bathroom walls and on the carpet. All the vents were leaking on the beds. Bed sheets and towels all had stains on them. Would not stay here even if it was free. Absolutely disgusting hotel. True shame it’s a Hilton."

"Silly and unprofessional check in. Very slow "

"Very good experience"

"Perhaps this is a more general hotel thing cutting corners and not including stuff that used to be standard but there is basically no housekeeping. They change towels (no fresh linens, no cleaning) every other day. Literally we got new towels and a roll of toilet paper. Supposedly if you stay a week they clean the room. I’m sure it saves them a ton of money but the savings sure don’t seem to be passed on to the customer. We could have used the floor vacuumed but not gonna happen! There...

"NA"

"It was ok, I had issues with the toilet and a sink there were clogged ,two lamps weren't working & there was a big water bug I had to ask staff to remove. 😳"

"Fine. View could have been better. Non-rewards members get slighted."

"I can say I feel like my wife and I wasted our money on this stay. The room smelled like an ashtray, the hot tub did not work ( and this one one of the reasons I booked this hotel. The room was booked wrong in their system. The breakfast we were served this morning was cold. This was all around the worst experience when staying with this brand of grill"