Hoteller nær Shops at Willow Lawn

"We chose this hotel due to its proximity to relatives we were visiting. The staff was competent, our room quiet and comfortable, and the breakfast was good (albeit lacking in healthy options). One hassle worth noting was one of the two elevators for the 8-story hotel was non-functional during our three night stay. This proved to be a major inconvenience at during the morning hours when guests were trying to get to breakfast, return from breakfast, and/or leave. Wait time for an elevator was ten...

"Great stay, would recommend."

"Great staff Excellent property Nice amenities "

"overpriced. bad experience at check-in where they lost my reservation and I had to wait. toilet ran loudly all night.Tried to checkout and waited for someone to come to the front desk but no one was working. "

"N/a"

"For the cost the room was very run down! The bed was uncomfortable and it felt dirty. I was very disappointed!"

"The property was very clean and conveniently located. I needed some customer service while there and the staff was very friendly. "

"All was good. "

"We stayed in a two-queen-bed suite and were impressed by how spacious it was. The hotel is relatively new, and everything—from the room to the common areas—felt clean and well-maintained. That said, the hotel gets extremely busy on weekends, especially during events like the Jefferson’s Cup. With so many families staying there, it can get quite noisy at night, with kids running through the hallways and in nearby rooms. If you're a light sleeper or looking for a quieter stay, that’s something to...

"Staff/ breakfast "

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"I recently stayed at the Virginia Cliffe Inn and had such a wonderful experience, especially when it came to breakfast. Everything felt thoughtfully prepared and beautifully presented. The seared biscuits were a standout — warm, golden, and perfectly crisp on the edges. The scrambled eggs were fluffy and flavorful, paired with delicious bacon cooked just right. I also loved the little touches that made the meal feel special: a fresh bowl of cheese and grapes, a bright and refreshing fruit...

"Great location, great staff. The ballrooms and other event amenities looked great. We saw lots of wedding groups. The rooms were clean but opportunity to modernize. For example, having USB-C charging options and more connection points for devices would be nice. No market pantry for a quick grab and go option and the fact that the onsite restaurant is not open for lunch on Saturday and Sunday is a bit inconvenient, esp if you're in a rush but plenty of options nearby. "

"Silly and unprofessional check in. Very slow "