Hotel ved Embrun Station, Birmingham New Street Station

"An amazing stay, a very nice hotel and great staff"

"Ikke så spændende morgenmad, men kan stadigvæk spises"

"Værelset var helt perfekt, der var ingenting at brokke sig over.. man bliver mødet at et rigtigt sødt personale, som hjælper en med et smil… kommer helt sikkert tilbage og vil klart anbefale det til andre "

"Værelset var fint, personale meget venlige. "

"Fint og rent værelse. Venligt personale. God morgenmad. "

"Godt højt serviceniveau "

"Very clean and close to city center"

"I personally expressed deep dissatisfaction with my recent booking. After a canceled flight and lost luggage, I arrived exhausted at the hotel, only to be met by a cold and shockingly unprofessional front desk staff member. Apple Pay wasn’t accepted—unexpected, but manageable. I was then asked to pay a £50 deposit, with no receipt provided. As my employer strictly requires receipts, I politely questioned this. When I suggested that perhaps I should cancel the booking, the receptionist abruptly snapped: “THAT’S OK! Take your stuff and never come back!” I initially walked out in shock, but returned after 30 seconds to ask if this was really necessary—she repeated the demand I leave. I was treated with zero empathy, and the hostility from this staff member was deeply unsettling. With few options left that evening, I had to book into the Hyatt at a much higher price. It’s been a week with no refund or contact. I understand policies vary, but no guest—especially one already in distress—should be treated with such cruelty and dismissal. This was not just poor service—it was a total collapse of professional and human decency. I felt humiliated, abandoned, and frankly shocked that a Hotels.com partner would allow such behavior. I expect a full investigation, accountability, and fair compensation for one of the most degrading travel experiences I’ve ever endured. Please let me know if I can provide any further details. "

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