Spent 12 nights in this hotel, we were upgraded to a river view room - beautiful view from our 28th floor. Large comfortable bed and pillows. The shower wasn't hot a couple of nights, the shower floor was very slippy, and also the water soaked the towel on the floor. No shaving mirror. Breakfast was probably the best we've had, lots of choice, great quality and changed slightly each day. Great coffee and I loved their dim sum! We sat outside every morning bar one. Girls who took our room number each day were very pleasant, one of them remembered our room number and that we liked to sit outside. Mr Pornsak was very helpful, making sure our coffees were topped up and plates cleared.
We had an issue one night when the air con started to leak all over the floor about 430am when l went to check it, it was soaked, l had to put a few towels down to mop it up. My husband went to reception at 715am to report it, and we were advised to have an early breakfast and the engineer would be called. We had a leisurely breakfast and by the time we got back it was fixed and the room cleaned! That's good service! We received a letter from the hotel later that day informing us that it had been fixed, l thought they may have allowed us a free drink for the inconvenience. Pool area was great, we had a club sandwich at the pool with fries, again good quality. We had a few of the mocktails during happy hour, and they were very nice. Food at the hotel was great.