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Anmeldelser af Charltons Banff

3 out of 5
Charltons Banff
513 Banff Ave, Banff, AB

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 381 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 378 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 140 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 67 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 1002 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Kedelig morgenmad
Overnattede 2 nætter i august 2018

8/10 Udmærket

Flemming

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2017

8/10 Udmærket

Gustavo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. The rooms are clean but outdated.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Ed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location. Clean and comfortable
Overnattede 1 nat i maj 2024

10/10 Fremragende

Thelma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The location
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Ana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Cozy hotel, very quiet and well-maintained installations
Overnattede 2 nætter i maj 2024

6/10 Okay

Jessica, Vaughan

Synes godt om: Service og personale
Overnattede 5 nætter i maj 2024

6/10 Okay

Neil

Rejste med familie
Synes godt om: Service og personale
Fireplace suite main area smaller than implied in photos. Bathroom downstairs from bedroom somewhat inconvenient. Upon arrrival, room smelled a bit musty, needed to air it out (fortunately weather was good!). Propery seems a bit old/worn, pehaps a reno is needed. However, it suited our needs and was decent value.
Overnattede 3 nætter i maj 2024

6/10 Okay

Heather

Rejste med familie
Nice hotel. A bit far from the popular downtown area if you plan to walk back and forth a lot. It’s totally doable but I wouldn’t want to walk it several times. Additional parking fees, no hotel restaurant or bar and no breakfast included were the downfalls. Rooms were average, no too spacious. Heated bathroom floors were nice. Staff was friendly and helpful.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Meghan, Vancouver

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The checkin fellow was absolutely stellar. We appreciate his recommendations and overall knowledge
Overnattede 2 nætter i april 2024

10/10 Fremragende

paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
front desk staff were excellent
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Paige

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
little walk to town, liked the balconys
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Mike

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Clean, and unique room. We stayed in the raised loft. Shower was just ok
Overnattede 1 nat i april 2024

10/10 Fremragende

Kristin

Overnattede 1 nat i maj 2024

10/10 Fremragende

Philippe

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parfais
Overnattede 4 nætter i april 2024

2/10 Forfærdeligt

Anthony

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The bed was damaged. My sister was transferred to another room after midnight. The bedding they brought us for the sofa bed was stinky. There was a draft from the AC unit into the room which made it very cold. The hotel called us at 830am after a long night of getting organized with a new room which ended after midnight. The next morning someone just entered our room without knocking first. The second morning was the same thing. It was a total mess of a situation. The only good thing was that the hotel manager gave my sister the second room on night 1 and 2 without charge. I thought this was the only reasonable resolution to this issue. And they did exactly that. There are so many choices in Banff that I would certainly not stay here again or recommend this hotel. Overall not a good experience at all on multiple levels.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Farah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

8/10 Udmærket

Maryam

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
When is low season they should not change for parking
Overnattede 1 nat i april 2024

8/10 Udmærket

Kaytlyn

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

8/10 Udmærket

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’m happy with the room as long as it’s not a loft style. Very good price friendly staff. We’re on our second visit at Charltons and looking forward to another visit.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Chanda Mae

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Excellent!
Overnattede 1 nat i april 2024

10/10 Fremragende

ashley

Overnattede 1 nat i april 2024

10/10 Fremragende

Kelsi

Overnattede 1 nat i april 2024

8/10 Udmærket

Wendy-Lynn

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I liked that the room was unusual with the spiral staircase and the fireplace was nice. It would have made more sense to have the bathroom upstairs and also leave temperature control to the guests. We didnt like that we were told by the night shift guy that we couldnt shut off the air conditioning. The maintenance guy who helped us fix that was fantastic. We didnt like the temperature maintenance on the pools. Pool was too cold hot tub too hot. Also would have been nice for the fireplace to stay on for a longer period of time. Thanks again to maintenance for the adjustment. We are adults, not children. All the other staff were incredible and very helpful.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Varinderjeet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

8/10 Udmærket

Alex

Rejste med familie
Synes godt om: Faciliteter
Some of the front desk staff were excellent, others not so much. Convenient location.
Overnattede 3 nætter i april 2024

8/10 Udmærket

Brandon

Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Lisa

Overnattede 1 nat i april 2024

8/10 Udmærket

Kimberlee

Overnattede 4 nætter i marts 2024

6/10 Okay

Vangala

Overnattede 1 nat i marts 2024

8/10 Udmærket

Trey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the loft rooms. We stay here often just for those
Overnattede 2 nætter i marts 2024

2/10 Forfærdeligt

Harmandeep Singh

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

6/10 Okay

David, Edmonton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Old and needs to be upgraded. Also having to walk outside to get to the pool was not great.
Overnattede 4 nætter i marts 2024

4/10 Dårligt

cheryl

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
When we arrived our room smelled really bad. We tried airing it out but the smell would not go away. We asked to move rooms and the staff were very accommodating. The new room smelled much better but the tap in the kitchen was broken making it difficult to get cold or hot water. The blankets on the bed were so old the soft part had been rubbed off and the blanket was rough and scratchy. The pool was freezing cold the first day we could not go in it. The 2 other days the pool was slightly warmer but still much colder than a regular pool. When I told the person at the desk about our stay they didn’t seem to care they just wished us a good day. The extra cost of a kitchen suite was not worth it. The hotel needs a lot of renovations as the rooms are starting to look outdated and are breaking down.
Overnattede 3 nætter i marts 2024
Svar fra Joe McKinnon den 28. mar. 2024
Thank for taking the time to provide us with your honest feedback. Our guests feedback both positive as well as critical assists us on improving the experience we offer.We clearly fell short in the case of your stay with us and I sincerely apologize. Should you find your travels bring you back to Banff, please reach out to us as we would welcome the opportunity to change your perception.best regards

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would stay again
Overnattede 1 nat i marts 2024

10/10 Fremragende

Justin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Ben

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Cecilia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a wonderful time staying at the Charlton’s Banff! The staff kept our toiletries and linens refreshed, gave great recommendations on how to make the most of our visit, and were friendly and accommodating when we occasionally had additional requests of them. The hot tub is awesome and spacious and the pool was even warm enough to enjoy mid winter as well. Having a kitchenette was awesome so we didn’t have to eat out every meal. Would stay again!
Overnattede 9 nætter i marts 2024

8/10 Udmærket

Samantha

Overnattede 1 nat i marts 2024

10/10 Fremragende

Joelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023

8/10 Udmærket

Cedomil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024

10/10 Fremragende

Brett

Overnattede 4 nætter i marts 2024

8/10 Udmærket

Patricia

Synes godt om: Rengøring, service og personale
It was perfect for a weekend.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Tammy

Rejste med familie
Synes godt om: Service og personale
Property is dated and the space is small. The floor was stained with I have no idea what but it was big and red. The upstairs is very hot where the bed is and the seating is limited to a small couch on the main level. (Loft room) Decent hotel but is expensive for the age of the facility.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Nathan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
its cute
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Zainool

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Staff not supportive. Bought veggie tray and it froze in fridge. There was no workman to come and look st fridge. Next day pop froze
Overnattede 3 nætter i februar 2024

6/10 Okay

Ayaka, Vancouver

Rejste med partner
Synes ikke om: Rengøring, service og personale
バスローブやトイレットペーパーの補充がされておらず、掃除が行き届いていなかった点が残念。フロントやハウスキーパーさんの対応は良かった。
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Archie, Olds

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Thanks am gonna shared it with my friends and family.
Overnattede 1 nat i februar 2024

8/10 Udmærket

robert

Overnattede 1 nat i februar 2024

10/10 Fremragende

Scott

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Variety of rooms
Overnattede 1 nat i februar 2024