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Anmeldelser af Banff Caribou Lodge and Spa

3.5 out of 5
Banff Caribou Lodge and Spa
521 Banff Ave, Box 1070, Banff, AB

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 1263 af i alt 2486 anmeldelser" "
Bedømmelse på 8 − Udmærket. 694 af i alt 2486 anmeldelser" "
Bedømmelse på 6 − Okay. 323 af i alt 2486 anmeldelser" "
Bedømmelse på 4 − Dårligt. 123 af i alt 2486 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 83 af i alt 2486 anmeldelser" "

8,6/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Kate

Overnattede 2 nætter i september 2022

8/10 Udmærket

Alice

Synes godt om: Rengøring, service og personale, værelsets komfort
Good steak house and a good hotel
Nice location and good restaurant 😊. But the room is too dark, you can hardly see anything clearly in daytime!
Overnattede 3 nætter i juli 2022

8/10 Udmærket

Kasper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel til prisen.
Overnattede 2 nætter i oktober 2021

6/10 Okay

Duncan, Calgary

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
We had to remind them that we had the $15 per night food credit for being an Expedia VIP. They did not offer it up at check in until we asked them about it. Also housekeeping did not clean the room properly as they left all of the dirty glasses and cups and did not replace them. We also had 4 people staying in the room and they only left 3 towels and not enough shower gel. When we asked for more towels, front desk were stingy and said we could only get 2 extra towels. Also when we went to The Keg to get seated nobody came to acknowledge us waiting to be seated for over 10 minutes. Overall just an average experience.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Therese, The Villages

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gus, Hari and all the front desk staff are fabulous. The Red Earth Spa is located in the building and the hot pool is wonderful. Sylvie and Victoria in the spa gave us wonderful a massage and body wrap and manipedi. Hotel is an easy walk to downtown and the Roam bus stops next to the hotel. The Keg also inside the hotel for convenient dining. Would definitely stay here again
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Blake

Great!
Overnattede 1 nat i maj 2024

4/10 Dårligt

Roselle

Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Nina

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My friends and I wanted to have a nice mini girls weekend, and we were very disappointed with the customer service we experienced at the hotel. The lack in follow up when we had a issue due to misinformation posted on there Expedia account, and getting told different information from each employee, or getting handed a voucher for free drinks at the Keg but only valid during happy hour. Which we received the voucher after happy hour was over and were unable to use it the next day. As we checked out at 11am which the employee who assisted us was aware… Due to the lack of customer service from the staff at the hotel. It did put a dark cloud over our mini girls. I HIGHLY recommend not to book at this hotel. ** ps the hot tub was dirty. We found 3 bandages… so cleanliness was also not a priority, up with good customer service **
Overnattede 1 nat i maj 2024

8/10 Udmærket

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

10/10 Fremragende

Haydee

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property is clean and nice, price is right. It’s a 10 min walk from downtown so not bad, lots of restaurants in the area. Rooms are a bit too small, we got the 2 queen bed for my 3 kids and me and felt there was not enough space. They don’t really have a pool, it’s a big hot tub but my kids like it even though it was very crowded. Staff was very nice and helpful, if we stay there again we’ll get a bigger room for sure!
Overnattede 5 nætter i maj 2024

8/10 Udmærket

Kam Yiu, Richmond

Rejste med familie
Staff friendly.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Lauryn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property
Overnattede 1 nat i maj 2024

6/10 Okay

Mirjana

Rejste med familie
Synes godt om: Service og personale
This hotel has definitely seen better days and it could use some sprucing up.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Peihai

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good

6/10 Okay

Luisito Hingada

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are really friendly. The hotel is clean and beautiful.
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Elaine, Winnipeg

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hot tub & sauna were great. The early morning complimentary coffee in the lobby was also great. Free underground parking was a bonus. Room was big enough for 4 of us. We had a balcony which had a beautiful view.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Grant

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Jianhong

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good to stay
Overnattede 1 nat i maj 2024

8/10 Udmærket

Lindsey

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
It is in Banff. Can't beat that.
Overnattede 1 nat i maj 2024

6/10 Okay

chantal

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the underground parking. The staff at the desk required kore training.
Overnattede 2 nætter i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Dear Chantal, thank you for your feedback and staying at The Caribou Lodge. We apologize if we missed an opportunity to make your stay more comfortable and will work hard to ensure our guest care is nothing but excellent.

4/10 Dårligt

Katrina

Rejste med familie og småbørn, Rejste med kæledyr
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
First of all, I chose this hotel because of the VIP benefit. But I didnt get anything at all. No food or drink as extras. No free breakfast. Parking is complimentary anyway for all guests so that doesn't count. We have to wait for a few minutes for our room which is okay. They have to ask housekeeping how long it will take for our room to be ready and they said 10 minutes. I really felt like it was rushed. I dont find the beddings completely clean especially the fitted sheet. 11am is the checkout and we asked for a late checkout and have to fight for the 30 minutes extra. They eventually said yes. But a staff was already knocking in our door about checking out 10 min after 11am. We told him front desk knows we are checking out at 11:30 I have kids and a dog so I asked if a cart can be brought to our room. They said they dont do that and have to get it ourselves. Again, no VIP experience here at all. We are frequest travellers to Banff because we live in Calgary but I wont be back in this location unfortunately. I do suggest Expedia to take them out of the VIP list. A few things to note in this hotel: there is no air conditioning. This will be a deal breaker if you go during the summer as the rooms can get very hand. They have some electric fans that can be requested. The rooms are also very small but very spacious washroom. The hot tub at the basement is big and can fit a lot of people. Overall, due to our experience, we wont be staying in this hotel anymore.
Overnattede 1 nat i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Dear Katrina, please accept our sincere apology for the issues you had during your stay with us. We have sent you a private message to follow up.

8/10 Udmærket

Jay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 1 nat i marts 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Thank you for your kind review and we hope you can visit again soon.

10/10 Fremragende

Don, San Clemente

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sierra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The friendly warm atmosphere
Overnattede 3 nætter i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Thank you for your excellent review.

8/10 Udmærket

Thomas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Overall good for its price
Overnattede 3 nætter i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Thank you for staying with us Thomas and we hope to welcome you back soon.

8/10 Udmærket

Isabelle

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
We are disappointed with the superior room. The room is very small, it has a tiny window and nothing special. In my opinion it is overpriced for this room. The hot pool is great as well as the sauna and gym.
Overnattede 1 nat i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Dear Isabelle, thank you for your valued feedback. We are sorry to hear you were not satisfied with your room. On a return visit our corner superior balcony rooms have large windows for excellent views of the mountains.

4/10 Dårligt

Aruna, Mississauga

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Caribou room was too small, no side table on one side of King bed. Staff could not arrange to pt is provide a table saying it is not available. We needed the table for CPAP breathing machine.
Overnattede 3 nætter i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Dear Aruna, we are sorry to hear of the issues you experienced and are grateful we were able to accommodate you at our sister property down the street.

4/10 Dårligt

gerry

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
In desperate need of renovation the bedrooms are dull tired and grubby. The bar and restaurant were nice. We wouldn’t stay there again.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Patrick, Calgary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
very pet freindly
Overnattede 1 nat i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Thank you for your kind review and staying with us. We hope to welcome you back soon.

10/10 Fremragende

Natasha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel.
Overnattede 1 nat i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Thank you for your kind words about the lodge. We hope to welcome you back again.

6/10 Okay

Connie

Overnattede 1 nat i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Thank you for staying with us and we hope to welcome you back again soon.

10/10 Fremragende

Kristine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was our first time staying here and really no complaints other than a small TV in the room The beds are very comfortable and the room is stocked with a coffee machine, mini fridge and portable fan which is great because we need white noise to sleep. The rooms are on the smaller side for two queens. We got the superior room so thought it would have been a bit larger but it’s nicely decorated. The bathroom is a good size and we love the Rocky Mountain soap company toiletries! They smell so good! Having the shampoo/ conditioner and body wash in the shower on the wall is a huge convenience The keg is located in the hotel so nice and close if you are craving a great steak. Heated underground parking is also a great asset to have Overall great hotel ., close to downtown and shopping
Overnattede 1 nat i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Dear Kristine, thank you for your excellent review. We are very happy to hear you enjoyed your stay and hope to see you soon.

10/10 Fremragende

Joe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra The Caribou Lodge & Spa guest experience team den 21. maj 2024
Thank you for your excellent rating!

4/10 Dårligt

Scott, Langley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The rooms on the 4th floor, which is the top floor, have a slopped ceiling. I'm 6'3" and had to duck to get around the foot of the bed. I hit my head the first day. Which I thought was not great but accepted. On the second day my 5'6" wife hit her head. that was not ok. I asked the hotel about this any they said these are the rooms Expedia has for it's members. I have to tell you Expedia, this is not acceptable. When I pay $750 for 3 nights I should be able to stand up in my room. I have a picture if you want to see it. Let me know.
Overnattede 3 nætter i maj 2024
Svar fra Caribou Lodge & Spa guest experience team den 15. maj 2024
Dear Scott, we sincerely apologize that your stay was not more comfortable. Our front desk team is available at all times to help solve any issues during your stay. On a future visit, our superior king rooms provide more living space, comfort and great view of of the mountains.

10/10 Fremragende

Jeannette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
People were very friendly and helpful. Excellent accommodations.
Overnattede 3 nætter i maj 2024
Svar fra Caribou Lodge & Spa guest experience team den 15. maj 2024
Dear Jeannette, thank you for your excellent review and kind words about the staff. We hope to see you again soon.

8/10 Udmærket

Alesa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Caribou Lodge & Spa guest experience team den 15. maj 2024
Thank you for your kind review and we hope to welcome you back soon.

10/10 Fremragende

Steve

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Caribou Lodge & Spa guest experience team den 15. maj 2024
Thank you for staying with us and we hope to welcome you back soon.

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Caribou Lodge & Spa guest experience team den 15. maj 2024
Thank you for staying with us and we hope you can visit us again.

10/10 Fremragende

Renato

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel and awesome staff!
Overnattede 1 nat i maj 2024
Svar fra Caribou Lodge & Spa guest experience team den 15. maj 2024
Dear Renato, thank you for your review and kind words about out staff. We hope you can visit us again soon.

10/10 Fremragende

Rodger, Okotoks

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We had a pleasant stay in this quiet hotel. The walk to downtown is longer for some, but it’s what we expected and enjoyed. The room was a little bit cramped, but we made due. The staff are very helpful and friendly. And as always the Keg restaurant has great food.
Overnattede 2 nætter i maj 2024
Svar fra Banff Caribou Lodge & Spa guest experience team den 10. maj 2024
Thank you for your review and kind words about our staff. We hope to welcome you back soon.

8/10 Udmærket

Shiv

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great place to stay.
Overnattede 3 nætter i april 2024
Svar fra Banff Caribou Lodge & Spa guest experience team den 10. maj 2024
Thank you for your positive review.

8/10 Udmærket

Gerald

Overnattede 1 nat i april 2024

8/10 Udmærket

Julie

Rejste med partner
The prime rib at The Meg was awful.
Overnattede 1 nat i maj 2024
Svar fra Banff Caribou Lodge & Spa guest experience team den 10. maj 2024
Thank you for your feedback Julie. We are sorry to hear you did not enjoy your restaurant experience and will pass along your comment in hopes to improve for our future guests.

10/10 Fremragende

Erica

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed at Caribou Lodge for one night on our way through the Rockies to B.C. Check-in was smooth and easy with friendly, helpful staff, parking was underground and easy to get in and out of, the room was very clean and quiet with a nice courtyard view. The bed was very comfortable and we got an excellent rest after a long day of driving. The hotel was about a 15 minute walk from the downtown strip with lots of dining and shopping options and of course, the view in any direction when you're standing out front was beautiful! We would definitely stay at this hotel again!!
Overnattede 1 nat i maj 2024
Svar fra Banff Caribou Lodge & Spa guest experience team den 10. maj 2024
Dear Erica, thank you for your review, we are very happy to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Fremragende

Nicole

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
All very good
Overnattede 2 nætter i maj 2024
Svar fra Banff Caribou Lodge & Spa guest experience team den 10. maj 2024
Thank you for your review and staying with us Nicole. We hope you can return soon.

10/10 Fremragende

Precious

Overnattede 2 nætter i april 2024

8/10 Udmærket

jennifer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
We enjoyed our stay, however, the halls and rooms are small, quite dark and outdated.
Overnattede 1 nat i maj 2024
Svar fra Banff Caribou Lodge & Spa guest experience team den 10. maj 2024
Thank you for your valued feedback Jennifer, we are happy to hear you enjoyed your stay. On a return visit, try one of our superior rooms with exterior views and more natural light. We hope to see you soon.

10/10 Fremragende

Marilyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect for a weekend get away. I had special requests and they were met.
Overnattede 2 nætter i april 2024
Svar fra Banff Caribou Lodge & Spa guest experience team den 10. maj 2024
Dear Marilyn, thank you for your review, we are happy you enjoyed your stay with us.

10/10 Fremragende

David, Issaquah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024