Hotel i Alafaya, Orlando

"I have never experienced a worse customer experience than here. From the beginning it just seemed very sketchy. We had to fill out a ton of online "paperwork", share our credit card information, passport etc. several times. We talked to two different staff members on the phone, who confirmed that everything was ready for us to check in. Once we arrived, after driving 7 hours with 4 kids, we were ready for an easy check in as promised, but ended up spending 2 hours on this process, because they claimed they hadn't received proper payment, even thoug we could see in our bank, that the money was payed. We had to pay the total amount of our stay twice, to get access to the house, with NO guarantee that we would get our money back. The staff did not care, and they did not try to find a solution to the problem. We were offered no form of compensation at all (wait, the kids got a soda each while they had to wait two hours to get into the house), and when we asked about a compensation the request was smoothly ignored. The aircondtion did not work at all on the first floor, and when we asked it to be fixed, we got a standard reply back, that someone fixed it, which they did not. The refrigerator kept dripping a lot of water, so my kids slipped several times and hurt themselves, which we also mentitoned, but they didn't bother to do anything about that. That said, the house and the facilities are overall ok, but the lack of service is such a huge minus!"

"This will probably be a great hotel. But right now one of the wings where we stayed is under reconstruction which makes it unlivable during the day hours. So if you need to be at the hotel at any time from 8am to 5pm this is not the place for you. If you are visiting the parks during daytime it is a fine place for the price. "

"Fint værelse til prisen, god stor pool. "

"Asked for and agreed on shuttle aervice but ended up waiting 1,5 hours before having to take a cab as I got a voicemail calling the front desk"

"Det er alt for dyrt at parkere på dette sted. Der var nogle store grupper på stedet, som fyldte rigtig meget, og var larmende... "

"Vi havde to overnatninger på Orlando International Drive North Hotel. Det er valgt, fordi her er gratis shuttle til/fra forlystelsesparkerne ligesom både morgenmad og parkering er inkluderet i prisen. Morgenmad var faktisk overraskende god med både friskbagte vafler, spejlæg, bagels, toast, cereal og frugt samt kaffe, the og juice. I løbet af vores roadtrip i Florida var dette hotellet, hvor vi klart følte, vi fik mest for pengene."

"The location is great and the shuttle service is convenient. Cleaning is restaurant area was not good enough and the food is not really great. Rugs and walls in room buildings are really worn. In general, the hotel looks outdated."

"Big hotel with green grass and pool area. Wifi OK, cleaning fine room with coffe maker, refrigirator and microwave. Walking distance to many restaurants. Breakfast at the hotel is very expensive. 16 dollar incl. service and tax. "

"Hotellet er meget stort og flot udvendig med indvendig trænger det virkelig til en gennemgående renovering både af værelser gang pools er outdated. Men et smukt sted og søde personaler. En alarm gik og larmede forfærdeligt vi fik at vide vi skulle forlade hele hotellet men fik aldrig at vide hvad der var sket ej heller at vi måtte gå tilbage igen det måtte vi selv regne ud. Der var ingen plan for evakuering det var utrygt."

"Horrible customer service. "