Hotel med 4 stjerner i Queens, New York

"Beautiful Hotel, Terrible Customer Service For a hotel that presents itself as luxurious and glamorous, the customer service was shockingly disappointing. Upon arrival, there were several employees present, yet only one person was handling check-ins, creating an unnecessary line despite the hotel appearing relatively quiet. The employee who checked us in came across as condescending, insincere and visibly annoyed at having to assist us. His forced politeness did little to disguise his...

"The pool and fitness were closed, no safetybox in the room (we ordered it - so we had to change rooms), terrible service, bad breakfast"

"Det var et okay hotel Men vi er en famile afsted og troede at vi kunne bruge den pool men man skal være 21 for at man må bade Lidt mærkeligt og der burde stå meget tydeligt at det er et hotel til voksene"

"Vi blev opgraderet, meget fornemt. Desværre havde de glemt rengøring næste dag, så da vi kommer hjem efter en lang dag kan vi se at der hverken er rene håndklæder, gjort rent, redt seng eller vandfalsker. En af dagene kommer en medarbejder brasende ind på værelset uden at banke på, omkring kl 12-13. På det tidspunkt havde rengøringen været der. Men vi blev forskrækket over en fremmed mand kom ind uden varsling. Sidste nat vågner vi midt om natten, af en høj maskinel liv. Enten var det...

"Really nice place, rooms were large and clean, shower was very nice too. My only problem was how noisy it was. Being able to hear people’s tvs very loudly through the walls, a lot of construction sound from the area over night, as well as the nightclub, which we had unfortunately missed was there when booking. In the morning music was plaid so loudly somewhere that the walls were shaking as well."

"Virkelig godt hotel! "