Lejlighedshoteller i Zona Oeste

"Great location and kind staff in the front desk. However, there is barely a kitchen in the room as advertised. There is no pans so the stove is useless. There is a sink but with no water running, it’s useless. Only a microwave and a fridge is working. Also, even though there are staff at the desk, all guests must fill out an online form before arrival. I believe I filled it out 3 times with the site crashing every time. It takes about 30 minutes to fill out with everything from job description, to face recognition. All communication with this company is AI controlled and we found it impossible to get in contact with a real person. It’s just an AI loop of communication on their WhatsApp as well. "

"The hotel overall is nice - great location, big rooms and a very good breakfast!!! But be aware of noise - not only from all the construction sites around the hotel (out of the hands of the hotel) but also from internal parties and conferences at the hotel. To get away from construction noise (and there is a lot!!) I was recommended by the hotel to book Executive room on the top floor (most expensive category) which I did - only then to realise that these rooms are just under the top floor conference facilities where there was a LOT of noise from parties, live bands playing etc. The hotel management did not really care - I had to move rooms 3 times during stay - with no compensation, acknowledgement or apologies. "