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Anmeldelser af Macdonald Kilhey Court

4 out of 5
Macdonald Kilhey Court
Chorley Road, Standish, Wigan, England

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 236 af i alt 715 anmeldelser" "
Bedømmelse på 8 − Udmærket. 278 af i alt 715 anmeldelser" "
Bedømmelse på 6 − Okay. 111 af i alt 715 anmeldelser" "
Bedømmelse på 4 − Dårligt. 56 af i alt 715 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 34 af i alt 715 anmeldelser" "

8,4/10

Rengøring

8,0/10

Service og personale

7,8/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2018
Svar fra GM Kilhey Court den 7. nov. 2018
Thanks for your 5 star review We look forward to welcoming you back to the Macdonald Kilhey Court Hotel in the future Kind Regards Kirsti

10/10 Fremragende

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

2/10 Forfærdeligt

Kjeld

Synes ikke om: Rengøring, service og personale, værelsets komfort
Ingen god oplevelse.
Desværre ikke nogen god oplevelse. Ringe morgenmad og ringe restaurant. Al service snavset. Kunne bare ikke finde en ren tallerken. Desværre ikke servering af de fine råvarer, hotellet reklamerer med. Megen ventetid ved al servering. Fik indtryk af mangel på personale.
Overnattede 2 nætter i juli 2017

8/10 Udmærket

john

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the property is in a lovely woodland area with lake view but the view was limited with a new high boundry fence.
Overnattede 3 nætter i april 2024
Svar fra Guest Relations den 21. apr. 2024
Thank you for your feedback. We hope to welcome you back very soon.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Where to start, very little choice of drinks behind the bar, I’m guessing due to it closing in a couple of days. Paint flaking off the ceiling . But is nothing compared being locked out of the grounds of hotel at night and not been able to gain access. We had to bust the lock of the gate to gain access, not sure how an ambulance would have got in . The hotel is being prepared to house illegal migrants.
Overnattede 1 nat i september 2023

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Okay but expensive
Okay but expensive for what it is.
Overnattede 1 nat i august 2023

4/10 Dårligt

andrew

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 2 nætter i august 2023

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stunning hotel
The hotel is stunning. Loved the history. Eating in the large conservatory was a joy. The bar was amazing too and grounds just beautiful. Staff could not be more helpful. Thank you. The whole experience helped alleviate an otherwise stressful time.
Lounge and bar area.
Overnattede 2 nætter i juli 2023

6/10 Okay

Robert

Forretningsrejsende
Synes godt om: Service og personale, faciliteter
Really nice surroundings and facilities. The building is showing it’s age and my room was showing it’s age (toilet roll holder hanging off the wall, sealant, old TV). Breakfast really hearty and staff very friendly.
Overnattede 1 nat i juli 2023

8/10 Udmærket

Martin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business trip
One night business stay. Lovely quite location but only 5 mins drive from nearest shops/supermarkets. Better gym facilities than a lot of places I've stayed in with a Jacuzzi & small pool. Very pleasant hotel with nice grounds. Helpful staff. If I'm in the area I would stay again.
Overnattede 1 nat i juli 2023

6/10 Okay

Chris

Overnattede 1 nat i juli 2023

10/10 Fremragende

Paul

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023

10/10 Fremragende

Lucy

Overnattede 1 nat i juli 2023

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Service og personale
Overnattede 1 nat i juli 2023

8/10 Udmærket

ian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2023

8/10 Udmærket

Katherine

Overnattede 1 nat i juli 2023

10/10 Fremragende

Colin

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juni 2023

4/10 Dårligt

Eileen

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Rooms need updating dull and dreary .
Overnattede 2 nætter i juni 2023

8/10 Udmærket

Igor

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i juni 2023

4/10 Dårligt

Gail

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not great
The hotel itself is needing some upgrades for example my room door lock was hanging off. Staff were nice and helpful though but sending an email directly to the hotel
Overnattede 1 nat i juni 2023

8/10 Udmærket

Maggie

Overnattede 1 nat i juni 2023

2/10 Forfærdeligt

Bartosz

Synes ikke om: Rengøring
Dirty room on my arrival without towels and glasses, crips were found on the floor, paid for an upgrade and it was a complete waste of money, very noisy
Overnattede 4 nætter i juni 2023

6/10 Okay

martyn

Forretningsrejsende
Synes ikke om: Service og personale
Very poor restaurant!
This hotel has possibly the worst restaurant food of any I have stayed in for several years and I am in a hotel for work every other week! In the four nights at the hotel using the restaurant was unavoidable and the food was very poor on every occasion. One night I was served lumps of potato that should have been gnocchi. The head waitress agreed but could offer no explanation even after speaking to the chef. I was told the manageress would speak to me but on each occasion I went to reception she was not available. I was promised an email with some explanations but have received nothing. Very poor!
Overnattede 4 nætter i maj 2023

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023

8/10 Udmærket

Stuart

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2023

2/10 Forfærdeligt

Helen

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023

6/10 Okay

John

Rejste med familie
Synes godt om: Rengøring
Clean, OK, and what I needed at the time.
Stay was OK. It was not for fun, family funeral, so that will have impacted feelings. Did not really eat other than from Bar Menu which was OK. Staff were good but as hotel was quiet the Bar was not well manned. Room was clean and bed was comfortable. Stayed in Annex building and bathroom had a bit too much silicone which implied that there had been a leak. Think it is more set up for the SPA or as a wedding location.
Overnattede 2 nætter i april 2023

6/10 Okay

Samuel

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Really dated Paper thin walls (you here everything) Nice building Gym good Steam room good Clean

10/10 Fremragende

Joe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice place to stay with friendly staff
Excellent location for our Good Friday visit. Comfortable bed and spacious room. Food for dinner and breakfast was delicious
Overnattede 1 nat i april 2023

8/10 Udmærket

Karen

Overnattede 1 nat i april 2023

2/10 Forfærdeligt

Faustine

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overpriced food (having to pay supplements of 5pounds for a poached egg on top of a £16 breakfast) uncomfortable bedding, reception doesn’t react when called for noise at 2 in the morning. Terrible strain on the employees
Overnattede 1 nat i marts 2023

10/10 Fremragende

Tommaso

Overnattede 1 nat i marts 2023

4/10 Dårligt

Alex

Synes godt om: Rengøring
Overnattede 2 nætter i marts 2023

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Okay
My stay was okay, unfortunately I wasn’t able to have dinner or use the gym etc.
Overnattede 1 nat i februar 2023
Svar fra the reception team den 26. feb. 2023
Good evening,We do get extremely busy in our restaurant so unfortunately we can not accommodate all dinner reservations request if the restaurant is fully booked, Please accept our apologises. Our gym times are Monday to 7 am until 9 pm and Saturday and Sunday 7 am until 7 pm, all guest staying in the hotel are welcome to use our gym and leisure unless it is out of hour times, again please accept our apologises.Kind regards,Front of house manager

2/10 Forfærdeligt

LINDA

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Please don't stay here or you will be disappointed
We paid £165 a night and booked a two night stay for our 7th wedding Anniversary. We asked to change rooms after first night, we would have asked on first night had we not arrive so late at night. I would perhaps have expected this if we had booked a £30 a night bargain hotel but not what we expected from a Macdonald Hotel or Kilhey Court which used to have a great reputation years ago. I should not of assumed, the price and old reputations would equal a great stay. I should have read the very poor reviews which are really truthful. Its dirty, out dated, with terrible service. There are very few staff and not sure if faults lie with local or regional management or both. Really glad we at least read reviews after first night and ate meals we hadn't paid for elsewhere, as we spoke with numerous guests on Sunday morning who were irate as they had waited two hours for food and no one had taken drinks orders all night. The breakfast was really disjointed and at 54 years old, I have never met so many angry and disappointed people in one place ever.
Overnattede 2 nætter i februar 2023

4/10 Dårligt

Denise

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Expensive bar don’t go
No cash hotel but I did receive an email prior to staying but I didn’t see it as was busy at work. This information should be in the details prior to booking. Tried to pay on card in the bar but they had no signal with the card machine so we struggled to pay at all. Also it was £84 for 3 bottles of wine and it’s a little bit out of the way so nowhere else to go
Overnattede 1 nat i februar 2023

10/10 Fremragende

JOHN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is one of he fiest hotels I have had the pleasure to visit. The room was incomparable..A common problem a little more staff.
Overnattede 1 nat i januar 2023
Svar fra Jayne den 2. feb. 2023
Thank you for your kind feedback. We are happy to hear you have enjoyed your stay at Macdonald Kilhey court. We look forward to welcoming you back in the near future.Kind regards,Front of house and Guest services manager.

10/10 Fremragende

Gordon

Overnattede 1 nat i august 2022
Svar fra Jayne den 2. feb. 2023
Thank you for your kind review.Kind regards,The front of house and guest services manager

8/10 Udmærket

Peter

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2023
Svar fra j den 2. feb. 2023
Thank you for your kind review.Kind regards,The front of house and guest services manager

6/10 Okay

L

Forretningsrejsende
Synes godt om: Værelsets komfort
Limited food menu, quality average not good value, stahh helpful mist if the time.
Overnattede 1 nat i januar 2023
Svar fra front of house and guest services manager den 16. jan. 2023
Thank you for taking the time to provide us with your feedback. Your feedback has been passed to our head chef in relation to quality and menu choices, as we take pride in the quality of produce we use within our hotel. Thank you for your feedback regarding our staff members, We take pride in providing a friendly, polite and can do service throughout. We apologies if at any point this was not the case, I can assure you this will not happen again. kindest regardsThe front of house and guest service manager.

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2022
Svar fra front of house and guest services manager den 16. jan. 2023
Thank you for your kind review. We look forward to seeing you in the near future.Kindest regards,The front office and guest services Manager.

10/10 Fremragende

debra

Overnattede 1 nat i december 2022
Svar fra Guest service manager den 3. jan. 2023
Thank you for your kind review, We look forward to welcoming you back in the near future.Kind regards,Guest service manager

4/10 Dårligt

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor
Extremely cold and 1 form of heating that didn’t give out much heat. Thin duvet and no throws
Overnattede 1 nat i december 2022
Svar fra Guest service manager den 3. jan. 2023
May we apologise, Please be advised that the points that you have raise have been discussed with our department managers who would like to be associated with our apologies. I have emailed you directly in relation to this review.

8/10 Udmærket

Steve

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Poor breakfast service
Breakfast service very poor. Staff standing around not clearing tables as dishes were used. We ended up clearing our own table and they just stood and watched!!! Staff seemed content to stand and talk at top of stairs near piano. At £18 a head for breakfast just not good enough.
Overnattede 1 nat i november 2022
Svar fra Guest service Manager den 3. jan. 2023
Thank you for your feedback. May we apologise for the standard of services you have received. We would like to assure you the details of your review have been discussed with the related departmental management.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Toby

Overnattede 1 nat i oktober 2022
Svar fra front of house and guest services manager den 16. jan. 2023
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

6/10 Okay

Ruby

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
fab location needs a little tlc attention to detai
after a long journey and it was getting late ordered room service in the bar at 8.30pm hadn't arrived by 9.30 so i rang reception said they look into 9.55 a knock on the door saying these complimentary drinks our ordered had got lost and kitchen was closed even though the chef was stood at the bar when i ordered lovely location just a bit let down +
Overnattede 2 nætter i oktober 2022
Svar fra front of house and guest services manager den 16. jan. 2023
Thank you for taking the time to provide us with this feedback. Please accept my sincere apologies. I hope to welcome you back to Kilhey court in the future.Kind regardsThe front of house manager.

6/10 Okay

Gary

Overnattede 2 nætter i oktober 2022
Svar fra front of house and guest services manager den 16. jan. 2023
Thank your taking the time to review Kilhey Court.Kindest regards.The front of house manager.

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2022
Svar fra front of house and guest services manager den 16. jan. 2023
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.