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Anmeldelser af Wheeling Island Hotel-Casino-Racetrack

3.5 out of 5
Wheeling Island Hotel-Casino-Racetrack
1 S Stone St, Wheeling, WV

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 362 af i alt 905 anmeldelser" "
Bedømmelse på 8 − Udmærket. 322 af i alt 905 anmeldelser" "
Bedømmelse på 6 − Okay. 116 af i alt 905 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 905 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 44 af i alt 905 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

7,6/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Lori

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy checkin Clean room Quiet Freindly people
Overnattede 1 nat i maj 2024

10/10 Fremragende

Ron

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms were nice but the slots were real tight.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

MICHELLE

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Casino was fun and convenient.
Overnattede 2 nætter i maj 2024

6/10 Okay

Dane

Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So this is my second time staying at a casino. But the smoke smell was ridiculous. Even in the rooms that have no smoking it was terrible. The rate was good and food was decent. Drinks are average prices. Staff was supper nice but just walking from the room to the car my clothes were trashed with the smell of smoke. Other casinos have smoke areas. This one has a non smoking area. It’s 2024. Come on.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Cynthia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice clean rooms and friendly staff
Overnattede 2 nætter i maj 2024
Svar fra Victoria den 25. maj 2024
Thanks for your kind words, Cynthia! We're so glad that you found the rooms to be clean and our staff to be friendly. We hope to see you again soon!

10/10 Fremragende

Doris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice staff and very clean.I would stay there again.
Overnattede 1 nat i maj 2024

6/10 Okay

Sheila

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Victoria den 25. maj 2024
Hi Sheila, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

10/10 Fremragende

Tracy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Victoria den 25. maj 2024
Hi Tracy, we're thrilled that you had a positive experience! We hope to welcome you back in the near future.

2/10 Forfærdeligt

Michael

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Steve den 21. maj 2024
Hi Michael, I called to get more information on the 1 rating and the terrible. We surely failed you and I would like to make it up.

10/10 Fremragende

Delyla

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice Room and Nice location
Overnattede 1 nat i maj 2024
Svar fra Victoria den 16. maj 2024
Thanks for your kind words, Delyla! We hope to see you again in the near future.

8/10 Udmærket

JENNIFER, Bloomsburg

Rejste med partner
Synes godt om: Rengøring, service og personale
There is no signage on how to get to the hotel check-in desk. There was only one dining option, but our waitress was wonderful. Located in a run-down part of town.
Overnattede 1 nat i maj 2024
Svar fra Sa den 16. maj 2024
Thank you for your review

10/10 Fremragende

Tonya Marie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s was good
Overnattede 1 nat i april 2024
Svar fra Victoria den 11. maj 2024
Hi Tonya Marie, we're so glad that you had a positive experience! We hope you can visit us again soon.

8/10 Udmærket

Carole

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean
Overnattede 1 nat i april 2024
Svar fra Victoria den 28. apr. 2024
Hi Carole, thanks for taking the time to share your feedback! We hope you can visit us again soon.

2/10 Forfærdeligt

Linda

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Flooded!! We werent able to stay!! We received notice from the Casino on sat april 13th that they were closed due to flooding. So we cancelled our reservation for sun and mon because they werent sure if they would be able to open sun. They called us at 9 pm sat night to say they would be open at 5 on sunday. We had already cancelled and now they wont give expedia approval to refund the fee for cancelling so late!! Beyond upset because we had to pay for 2 nights elsewhere and the 2 nights at the Casino were prepaid!! Dont think we will ever try to go there again or use Expedia. so 2 nights end up costing us $564!!!
Overnattede 2 nætter i april 2024
Svar fra Sa den 20. apr. 2024
I’m sorry this happened. We approved all refunds when we cancelled the rooms. Expedia was contacted again to refund your payment to them. Please let us know if you don’t get it.

6/10 Okay

James

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Needs updates. Seems like the owners don't care. It became a place to sleep. No fridge, no microwave, small towels that were unraveling. Overpriced! Wont come back.
Overnattede 3 nætter i marts 2024
Svar fra sa den 29. mar. 2024
Thank you for your review. Sorry to hear you wont be back. We do have a renovation comnig soon.

8/10 Udmærket

Walter

Overnattede 1 nat i marts 2024
Svar fra Tia den 12. apr. 2024
Hi Walter,Thank you so much for your review! Have a great day.

10/10 Fremragende

Ronnie

Rejste med partner
Synes godt om: Faciliteter
Close to games
Overnattede 1 nat i marts 2024
Svar fra Victoria den 22. mar. 2024
Thanks for your positive feedback, Ronnie! We hope you can visit us again soon.

6/10 Okay

Gary

Overnattede 2 nætter i marts 2024
Svar fra Victoria den 27. mar. 2024
Hi Gary, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

10/10 Fremragende

Frank

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff and visitors where both friendly and helpful.
Overnattede 1 nat i februar 2024
Svar fra Victoria den 22. mar. 2024
Hi Frank, thanks for your kind words. We hope to welcome you back in the near future!

8/10 Udmærket

Tina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Handicap
Enjoyed our stay. The only downfall was the handicap room I had for my mother wasn’t too accommodating for someone in a wheelchair. The bed was so high that it took two people to pick her up and put her up onto the bed
Overnattede 1 nat i februar 2024
Svar fra sa den 29. mar. 2024
Thank you for your review

10/10 Fremragende

Christina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This was such a fun quick trip
Overnattede 1 nat i februar 2024
Svar fra Victoria den 22. mar. 2024
Hi Christina, we're so glad to hear you enjoyed your visit. We hope to see you again soon!

6/10 Okay

William

Rejste med partner
Synes godt om: Service og personale
The building in general is getting Old & Run Down. The Casino Closed at, 1:00 or 2:00 AM & DID NOT REOPEN UNTILL 8:00AM. EVERY time you left the Casino floor to go to the Gift Store, they had to check your ID. Again. No regular maid Service, for 3 Days.
Overnattede 3 nætter i februar 2024
Svar fra sa den 29. mar. 2024
Thanks for your review.

10/10 Fremragende

Kimberly

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Victoria den 22. mar. 2024
Hi Kimberly, we appreciate your positive rating. Hope to see you again soon!

8/10 Udmærket

gay

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No coffee pot in the room. The towel had marks on them
Overnattede 1 nat i februar 2024
Svar fra sa den 29. mar. 2024
thank you

6/10 Okay

Deanne

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Having to show my ID every time I came back inside.
Overnattede 1 nat i februar 2024
Svar fra sa den 29. mar. 2024
true

10/10 Fremragende

Jason

Overnattede 1 nat i februar 2024
Svar fra Victoria den 22. mar. 2024
Hi Jason, we're thrilled that you had a positive experience! Hope to see you again soon.

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Victoria den 22. mar. 2024
Hi Michael, thanks for your rating. We hope to see you again in the near future!

8/10 Udmærket

Ted

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Victoria den 22. mar. 2024
Hi Ted, we're thrilled that you had a positive experience! We hope to welcome you back soon.

10/10 Fremragende

BRIAN

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel and casino were clean. Ample parking. However area near casino was extremely run down with very little in the option of dining and other activities.
Overnattede 1 nat i februar 2024
Svar fra sa den 29. mar. 2024
Thank you for your review

8/10 Udmærket

Dennis

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location to get to, plenty of parking. Surrounding properties were run down.
Overnattede 1 nat i februar 2024
Svar fra sa den 29. mar. 2024
Thank you for your review

10/10 Fremragende

Pamela

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was Great...Except didn’t win alot in the Casino...
Overnattede 1 nat i februar 2024
Svar fra sa den 29. mar. 2024
Thank you for your review

6/10 Okay

Janette

Overnattede 2 nætter i januar 2024
Svar fra Victoria den 11. jan. 2024
Hi Janette, thanks for taking the time to rate us. We hope for the opportunity to better meet your expectations during a future visit.

6/10 Okay

Barbara

Synes godt om: Værelsets komfort
Bad Review
We would not return to this hotel, casino. The rooms do not have any conveniences for the consumer. No refrigerator, microwave or coffee pot in the room. The food court was the only place open to get anything to eat and the surrounding area is questionable with no other businesses. If you wanted a cup of coffee after 11:00 am you were out of luck. Not to mention they allow smoking. I have not seen an ashtray at a hotel in years. Smelly place.
Overnattede 2 nætter i december 2023

8/10 Udmærket

Bryan

Overnattede 1 nat i januar 2024
Svar fra Victoria den 11. jan. 2024
Hi Bryan, thanks for your rating. We hope to see you again in the near future!

2/10 Forfærdeligt

Kubra

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Complete DUMP
Bedroom has no air circulation. You breathe in wet dirty air. The rooms are filthy. The bedding is atrocious and uncomfortable. The non-smoking rooms smell like smoke. Zero amenities are offered. The bathroom tile has mold growing behind it all around. I got a fever and very sick after staying here. You would be better off sleeping in your car. This place is a 1-2 star hotel.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Ryan

Overnattede 1 nat i december 2023
Svar fra Sa den 20. dec. 2023
Thank you for your review

10/10 Fremragende

Russell

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Sa den 20. dec. 2023
Thank you for your review

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was a great trip
Overnattede 1 nat i december 2023
Svar fra Sa den 10. dec. 2023
Thank you for your review, please come again.

2/10 Forfærdeligt

David

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Casino is fun, don’t stay there!!
Wheeling Island has changed for the worse. Casino will no longer allow you to take your drinks on the floor. What’s really the point of staying there if I can’t bring drinks from my room down. Rooms have no microwaves. The food at the food court, overcooked chicken tenders. This stay overall was pretty disappointing.
Overnattede 1 nat i december 2023
Svar fra sa den 7. dec. 2023
Thank you for your honest review.

8/10 Udmærket

Becky

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First of all, we stay at this casino at least once or twice a month and usually its fantastic. We get player rewards which include free nights. This particular time there were no perks and my 90 y/o mother really wanted to go this particulr time since it worked for everyones schedule. She loves to go for the great shopping in the area so we paid for our 2 nights. The first night we got maybe 3 hours sleep thanks to the loud drunks in the room next to us fighting and yelling. We thought they would eventually stop but no, after a couple hours later still going. I called front desk. Security promptly came and things settled down for a little bit..they started back up until one of them left...long story short, after security advised us to see if this bunch was staying the next night of our stay. Explained to Front desk who advised us they (the fighting drunks) WERE indeed staying another night and they (front desk) could move us. Well the drunks should have been the ones to move, or better yet, asked to leave the casinocompletely. Not us. This was the one & only time we've had an inconvenient experience. I dont know why they placed people in rooms next to each other. Clearly there were plenty of empty rooms that patrons could have been separated throughout the floors. Normally this is a very nice place to stay.
Overnattede 2 nætter i november 2023
Svar fra Sa den 6. dec. 2023
Thank you for your review. We appreciate you taking time to share your experience.

8/10 Udmærket

Mike

Overnattede 1 nat i december 2023
Svar fra Sa den 1. jan. 2024
Thank you

10/10 Fremragende

Kasturi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was nice and clean. We enjoyed the dining options and played some games at the casino
Overnattede 1 nat i november 2023
Svar fra Victoria den 25. nov. 2023
Hi Kasturi, we're so glad that you had a positive experience! Hope to see you again soon.

8/10 Udmærket

Rick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Other than the rooms need a lot of maintenance and some TLC, we loved our stay there. Thank you.
Overnattede 2 nætter i november 2023
Svar fra Sa den 25. nov. 2023
Thank you. We do have a renovation in our future!

6/10 Okay

Kelly

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i november 2023
Svar fra Sa den 28. nov. 2023
Thank you for your review

10/10 Fremragende

Terry

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Will go back
Overnattede 2 nætter i november 2023
Svar fra sa den 24. nov. 2023
Hi! Thank you for your review.

10/10 Fremragende

Ron

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were nice and clean. Great place if you like to gamble.
Overnattede 1 nat i november 2023
Svar fra sa den 24. nov. 2023
Thank you for your review.

10/10 Fremragende

michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra sa den 11. nov. 2023
Thank you for your review, please stay with us again soon!

6/10 Okay

LAVINA

Rejste med familie
Synes godt om: Rengøring, service og personale
Clean hotel
Staff excellent. Very clean. Heat did not work but they replaced the unit that night. Commode flush was slow had to flush paper twice. Had a problem with elevator doors not opening when we reached the floor. Had to go back down and up again on a different one. Kind of scary.
Overnattede 1 nat i oktober 2023
Svar fra Sa den 31. okt. 2023
Thank you for sharing. We are addressing these issues now.

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would give it a 5 stars if they had coffee in the rooms!
Overnattede 3 nætter i oktober 2023
Svar fra Sa den 31. okt. 2023
Thanks you

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Front entrance water fall
Overnattede 2 nætter i oktober 2023
Svar fra sa den 17. okt. 2023
Thank you, we love it too!