Hoteller nær Western Michigan University

"Staff all was so kind and helpful, took their time to make it feel so welcoming "

"Brand new hotel. Everything was great. Very clean. Friendly staff. Excellent amenities "

"The staff was above average from check in, housekeeping, kitchen etc. In my 66 years I have never experienced a more accommodating, friendly, bend over backwards group of staff members. "

"The staff was amazing as usual"

"Clean and Friendly Staff."

"It was good everything was good "

"Overall a very nice and new hotel. Staff was very friendly & service minded. Always smiles. On the negative side, a was missing a vibe as there is no dining or bar area at all. Breakfast very uninspired to say the least and could be a whole lot better and fresher. Noise from the roaring highway becomes bothersome after 1-2 days. But overall I had a good stay. "

"Huge room. Staff was attentive. Good location right off the expressway. "

"The receptionist lady was very kind and was sorry about my experience i had with a different hotel and she wished my experience there well. I had no idea there would be a full size fridge and kitchette that was stocked! Im staying there for the rest of the week because of it"

"All was good "

"Great staff. Clean hotel. Feels new. "

"The rooms were clean and staff was great "

"Room was very clean and Comfortable. Amber was very friendly and professional on the phone when I called for a question. Pat was great when we checked in. I asked Pat for a great place to eat local and she asked me if I wanted a sitdown restaurant and I said yes. She recommended Jacs in Kalamazoo about 4 miles up the road. Jacs did not disappoint. Great suggestion. We do ask often on places to eat when we travel, and most are great recommendations. The only negative thing I would say is...

"It was a wonderful stay however when I made my reservation it said I wouldn't be charged until we got there and I was unable to use the card that it was supposed to go on. So I'm at a limbo still trying to figure out what to do. Normally every hotel I've stayed at they never charged until we got there all I had to do is give them a card when I did the reservation and they charged my card when I got there. "