Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 559 af i alt 1002 anmeldelser" "
10 - Fremragende
559
Bedømmelse på 8 − Udmærket. 221 af i alt 1002 anmeldelser" "
8 - Udmærket
221
Bedømmelse på 6 − Okay. 107 af i alt 1002 anmeldelser" "
6 - Okay
107
Bedømmelse på 4 − Dårligt. 62 af i alt 1002 anmeldelser" "
4 - Dårligt
62
Bedømmelse på 2 − Forfærdeligt. 53 af i alt 1002 anmeldelser" "
2 - Forfærdeligt
53
8,8/10
Rengøring
9,0/10
Service og personale
8,2/10
Faciliteter
8,4/10
Overnatningsstedets tilstand og faciliteter
8,4/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Nancy, Norfolk
Forretningsrejsende
21. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not walkable. Busy street is difficult to cross on foot.
Nancy
Overnattede 1 nat i maj 2024
10/10 Fremragende
Ervin
20. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was awesome,very nice quiet and safe.Plan staying again and again.
Ervin
Overnattede 1 nat i maj 2024
10/10 Fremragende
Michael
Rejste med partner
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed in room 207. It’s my favorite room in the hotel. This was my 5th stay. Room was great. But a few issues. Couch is torn up and is certainly ready for replacement. Remote for living room tv did not function.
Michael
Overnattede 1 nat i maj 2024
10/10 Fremragende
Ralph
Rejste med familie
19. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Dinner was great!! nice and quiet.
We enjoyed a nice weekend , no children just the two of us .
The spa was so awesome
Ralph
Overnattede 2 nætter i maj 2024
Svar fra GM_Viana Hotel and Spa den 20. maj 2024
Ralph, thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed your dinner and had a relaxing weekend at our spa. It's always wonderful to hear when our guests have a great experience. We appreciate your feedback and hope to see you again soon for another peaceful getaway. Thank you for choosing our establishment for your special weekend!
10/10 Fremragende
Joseph
10. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
nice and clean.
Joseph
Overnattede 1 nat i maj 2024
Svar fra GM_Viana Hotel and Spa den 12. maj 2024
Hi Joseph, thank you for taking the time to leave such a positive review! We are thrilled to hear that you found our business nice and clean. Maintaining a clean environment is important to us, and we are glad that it made a positive impression on you. We hope to continue providing you with great experiences in the future. If you have any other feedback or suggestions, please feel free to let us know. Thank you again for your support!
10/10 Fremragende
Dean
Rejste med familie
9. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Peaceful
Dean
Overnattede 2 nætter i maj 2024
Svar fra GM_Viana Hotel and Spa den 12. maj 2024
Dean, thank you for taking the time to leave us such a positive review! We are thrilled to hear that you found your experience peaceful. Creating a serene environment for our customers is always a top priority for us. If there is anything else we can do to enhance your experience even further, please do not hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future.
10/10 Fremragende
Keith
8. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Keith
Overnattede 2 nætter i maj 2024
Svar fra GM_Viana Hotel and Spa den 12. maj 2024
We’re thrilled to hear you had a positive experience. Care to share any details?
8/10 Udmærket
Patrick
Rejste med partner
4. maj 2024
Synes godt om: Service og personale
My only issue was the lack of parking however I enjoyed my stay honestly I will be booking another stay soon
Patrick
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 12. maj 2024
Hi Patrick, thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall and that you're considering booking with us again soon. We apologize for any inconvenience you experienced with the parking situation and will take your comments into consideration as we strive to improve our services. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!
10/10 Fremragende
Weston
2. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Weston
Overnattede 1 nat i maj 2024
Svar fra GM_Viana Hotel and Spa den 12. maj 2024
Thanks so much for rating us. Is there anything you’d like to share that we can pass along to the team?
10/10 Fremragende
Alex
29. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice
Alex
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hello Alex! Thanks for the rating and compliments, we truly appreciate it! We hope to serve you again soon.
8/10 Udmærket
Zeeshan
29. apr. 2024
Zeeshan
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 20. maj 2024
Thanks for the rating, care to share any details?
10/10 Fremragende
Maria
27. apr. 2024
Maria
Overnattede 19 nætter i januar 2024
Svar fra GM_Viana Hotel and Spa den 20. maj 2024
Thank you for the great rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
10/10 Fremragende
Noreen
25. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the restaurant on premises. The staff is always accommodating. My favorite place for my mom-cation
Noreen
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Noreen! Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you love our restaurant and that our staff has been accommodating during your visits. It's wonderful to know that we have become your favorite place for some well-deserved mom-cation time. We appreciate your feedback and look forward to welcoming you back again soon for another enjoyable dining experience. Thank you for your support!
10/10 Fremragende
Brendan
Rejste med familie og småbørn
24. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked everything.
Brendan
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Brendan, Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed everything. Your feedback means a lot to us and we truly appreciate your support. If you ever have any suggestions on how we can make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future. Have a great day!
10/10 Fremragende
Elizabeth
24. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Elizabeth
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Elizabeth, thanks so much for rating us. We’d love to know what made your experience great!
10/10 Fremragende
Ray
23. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and accommodating rooms. Easy access to the rail system to get to NYC. Spa was amazing and very clean
Ray
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Ray, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed our staff, rooms, and spa during your visit. We're glad to hear that you found our location convenient for accessing the rail system to NYC. Our team works hard to provide a clean and welcoming environment for all of our guests, so it's great to know that you had a positive experience. We hope to welcome you back again soon!
10/10 Fremragende
Kenny
Rejste med familie
23. apr. 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The management and staff were very friendly and nice. The manager helped my children during the check-in process.
Kenny
Overnattede 5 nætter i marts 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Kenny, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our management and staff to be friendly and accommodating. It's great to know that the manager was able to assist your children during the check-in process. We strive to provide exceptional service to all of our guests, and we are glad to hear that we met your expectations. We appreciate your feedback and look forward to welcoming you back again in the future.
10/10 Fremragende
Flor
23. apr. 2024
It was great
Flor
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Flor, thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. Have a wonderful day!
10/10 Fremragende
Stephanie
23. apr. 2024
Stephanie
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 20. maj 2024
Hello Stephanie! Thanks for the great rating, care to share any details?
10/10 Fremragende
Taylor
Rejste med partner
22. apr. 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall 10/10 clean nice early check in.
Taylor
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Taylor, thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and that you appreciated the cleanliness and early check-in. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!
10/10 Fremragende
DONTE
22. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean as advertised, very pleased
DONTE
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hey Donte! Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you found our space to be clean and as advertised. It's always our goal to provide a pleasant experience for our customers, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and hope to see you again soon!
10/10 Fremragende
Katherine-eve
21. apr. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The women at the front desk OLIVIA . She was wonderful each night we stayed . Lovely women to talk with .
Katherine-eve
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Katherine-Eve, thank you so much for your kind words about Olivia at the front desk. We're thrilled to hear that she made your stay enjoyable and was a pleasure to talk to. We'll be sure to pass along your compliments to her - she'll be delighted to hear that she made a positive impact on your experience. We appreciate you taking the time to share your feedback and hope to welcome you back again soon for another wonderful stay.
10/10 Fremragende
Robert
19. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was very nice. Rooms very comfortable and clean
Robert
Overnattede 3 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Robert, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and found our rooms comfortable and clean. Providing a pleasant experience for our guests is always our top priority, and we are glad to know that we met your expectations. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future. Thank you again for choosing to stay with us.
10/10 Fremragende
Samantha
18. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Samantha
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Samantha, thanks so much for rating us. Care to share any details?
10/10 Fremragende
Radeshia
Rejste med partner
17. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Definitely loved it here , will be back for sure!! Highly recommend!!!!
Radeshia
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Hi Radeshia! Thank you so much for your kind words and recommendation! We are thrilled to hear that you loved your experience with us and that you plan on coming back. We can't wait to welcome you again soon! If there is anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please feel free to let us know. Your feedback is truly valuable to us. Have a wonderful day!
10/10 Fremragende
Sandra
Rejste med familie
14. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service and staff. Highly recommended.
Sandra
Overnattede 5 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Hi Sandra, thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a positive experience with our service and staff. Recommendations like yours mean the world to us and we truly appreciate your support. If there is anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our business and for sharing your feedback. We look forward to serving you again soon!
10/10 Fremragende
Christopher
Forretningsrejsende
13. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not everything was perfect but the place was good
Christopher
Overnattede 3 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Hi Christopher, thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our place to be good overall. We strive to provide the best experience possible for our customers, so if there is anything specific that you feel could be improved, please feel free to reach out to us. Your input helps us to continue to grow and enhance our services. We hope to have the opportunity to serve you again in the future. Thank you for choosing us.
8/10 Udmærket
Haeyoung
13. apr. 2024
Haeyoung
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 12. maj 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?
8/10 Udmærket
Danielle
13. apr. 2024
Danielle
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 12. maj 2024
Thank you for the great rating. Is there anything you’d like to share that we can pass along to the team?
10/10 Fremragende
Michael
12. apr. 2024
Synes godt om: Rengøring
Michael
Overnattede 4 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Thank you for the great rating, Michael. Is there anything you’d like to share that we can pass along to the team?
10/10 Fremragende
Nilaja, West Hempstead
12. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are spacious, beautiful and clean. I will definitely stay here again.
Nilaja
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Hi Nilaja, thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms spacious, beautiful, and clean. We strive to provide our guests with a comfortable and enjoyable stay, and we are delighted to know that we succeeded in your case. We look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you again for choosing to stay with us!
10/10 Fremragende
Duong
Forretningsrejsende
10. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Duong
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Hi Duong, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience. If there is anything else we can do to make your experience even better, please don't hesitate to let us know. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!
10/10 Fremragende
Dawn
Rejste med familie
8. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great job
Dawn
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Thank you so much for your kind words, Dawn! We are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, so it's always rewarding to receive positive feedback. We appreciate your support and hope to have the pleasure of serving you again in the future. Have a wonderful day!
10/10 Fremragende
Andrea
Rejste med familie
7. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, comfortable but a bit pricey. Enjoyef staying here for a concert at the Westbury concert hall. I do wish it was easier to just swim and use amenities without having to reserve everything. Overall, good stay as the staff was nice and accommodating.
Andrea
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 18. apr. 2024
Hi Andrea, thank you for taking the time to leave a review. We're glad to hear that you found our hotel clean and comfortable during your stay for the concert at the Westbury concert hall. We appreciate your feedback regarding the amenities reservation process and will take it into consideration for future improvements. We're thrilled that our staff was able to make your stay enjoyable and accommodating. We hope to have the opportunity to welcome you back for another great experience in the future. Thank you again for choosing to stay with us.
10/10 Fremragende
Janice
7. apr. 2024
Janice
Overnattede 2 nætter i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Janice, thanks so much for rating us. We’d love to know what made your experience great!
10/10 Fremragende
simone
6. apr. 2024
simone
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Hi Simone, thanks so much for rating us. We’d love to know what made your experience great!
10/10 Fremragende
Sonia
3. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sécurité, propreté et accessibilité
Sonia
Overnattede 1 nat i marts 2024
Svar fra GM_Viana Hotel and Spa den 2. maj 2024
Salut Sonia! Merci beaucoup d'avoir pris le temps de partager vos commentaires positifs avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement sûr, propre et facilement accessible. Offrir un environnement accueillant et confortable à nos clients est toujours notre priorité absolue, et nous sommes heureux de voir cela se refléter dans votre expérience. Vos aimables paroles sont vraiment appréciées et nous sommes impatients de vous servir à nouveau dans le futur. Si nous pouvons faire autre chose pour améliorer votre expérience, n'hésitez pas à nous le faire savoir. Merci encore!
8/10 Udmærket
Sherika
3. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Sherika
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 5. apr. 2024
Hello, thanks so much for rating us. Care to share any details?
10/10 Fremragende
Carolyn
2. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The woman at the front desk that checked me in was friendly and professional. She made checking in so quick and easy. My room was nice and clean.
Carolyn
Overnattede 1 nat i april 2024
Svar fra GM_Viana Hotel and Spa den 5. apr. 2024
Carolyn, thank you for taking the time to share your experience with us. We are delighted to hear that our front desk staff provided you with friendly and professional service during check-in. We strive to make the check-in process as quick and easy as possible for our guests. It's wonderful to know that you found your room to be nice and clean. Your kind words are truly appreciated, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us.
10/10 Fremragende
Raymond
31. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve stayed before and the staff is always friendly and professional
Raymond
Overnattede 1 nat i marts 2024
Svar fra GM_Viana Hotel and Spa den 5. apr. 2024
Hi Raymond, thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and professional during your stay. Providing exceptional service is always our top priority, and we are glad that our team was able to make your visit enjoyable. We appreciate your loyalty and look forward to welcoming you back again in the future. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
10/10 Fremragende
PTG
29. mar. 2024
PTG
Overnattede 3 nætter i marts 2024
Svar fra GM_Viana Hotel and Spa den 5. apr. 2024
Hello, thanks so much for rating us. Care to share any details?
10/10 Fremragende
Devonique
Rejste med partner
28. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I read the reviews and was skeptical about staying at this hotel but I am glad I gave it a chance because I enjoyed my stay. The staff was very friendly and the setting was peaceful.
Devonique
Overnattede 1 nat i marts 2024
Svar fra GM_Viana Hotel and Spa den 5. apr. 2024
Devonique, thank you for giving our hotel a chance and for taking the time to share your experience. We are thrilled to hear that you enjoyed your stay and found the staff to be very friendly. Creating a peaceful setting for our guests is always a top priority for us, so we are delighted that you felt that during your time with us. We truly appreciate your kind words and hope to welcome you back again in the future. Thank you for choosing to stay with us.
10/10 Fremragende
Pamela
27. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Pamela
Overnattede 1 nat i marts 2024
Svar fra GM_Viana Hotel and Spa den 5. apr. 2024
Thanks for the rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!
4/10 Dårligt
Emily
Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
17. mar. 2024
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Water was either cold or scalding. Bathroom had NOT been swept or vacuumed in quite some time. Beds were very nice, staff was nice.
Emily
Overnattede 2 nætter i marts 2024
Svar fra GM_Viana Hotel and Spa den 22. mar. 2024
Hi Emily, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the water temperature and cleanliness of the bathroom during your stay. Your comments have been shared with our housekeeping team to address these issues promptly. We're glad to hear that you found the beds comfortable and that the staff was friendly. We appreciate your input as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back in the future for a better experience.
10/10 Fremragende
Tanesha
10. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tanesha
Overnattede 4 nætter i marts 2024
Svar fra GM_Viana Hotel and Spa den 18. mar. 2024
Hello Tanesha! We are thrilled to hear you had a nice time. Feel free to reach out with any details.
10/10 Fremragende
Sandra
Rejste med familie, Forretningsrejsende
10. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
After a long day of traveling we arrived at the hotel at 2pm and check in wasn't until 4pm. We planned on hanging in the lobby. The wonderful lady at the front desk greeted us and I let her know we were early and just going to hang out for a bit. She checked and was able to get us in a room right then. We were so grateful! Thanks so much we truly appreciated it!
Sandra
Overnattede 1 nat i marts 2024
Svar fra GM_Viana Hotel and Spa den 18. mar. 2024
Hi Sandra! Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that our front desk team was able to accommodate your early check-in request and get you settled into your room ahead of schedule. Providing exceptional customer service is always our top priority, and we are delighted that you felt welcomed and taken care of during your stay. We hope to have the pleasure of welcoming you back again soon for another fantastic experience. Safe travels!
8/10 Udmærket
Yvette
Rejste med partner
9. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only problem was the shower in the room was hard to regulate Also the shampoo and conditioner dispensers did not work
Yvette
Overnattede 1 nat i marts 2024
Svar fra GM_Viana Hotel and Spa den 18. mar. 2024
Hi Yvette, thank you for taking the time to leave us a review. We appreciate your feedback regarding the shower in your room and the dispensers not working properly. We apologize for any inconvenience this may have caused during your stay. We will make sure to address these issues with our maintenance team to ensure they are fixed for future guests. We hope you were still able to enjoy your overall experience with us and we look forward to welcoming you back again soon. Thank you for choosing to stay with us.
10/10 Fremragende
EDWIN
Rejste med partner
8. mar. 2024
Very nice and clean hotel. Only one tiny issue is that breakfast is not complimentary….. I think it’s a big pricey….. 17.00? Even if you just had a bagel and a small cereal. That’s a lot after already paying $200.00 a night. That’s all!
EDWIN
Overnattede 2 nætter i marts 2024
Svar fra GM_Viana Hotel and Spa den 18. mar. 2024
Hi Edwin, thank you for taking the time to leave your feedback. We are glad to hear that you found our hotel nice and clean. Regarding the breakfast pricing, we appreciate your input and will definitely take it into consideration for future improvements. We strive to offer our guests a high-quality dining experience and we understand your concerns about the cost. We hope that despite this issue, you had an enjoyable stay with us. Thank you again for your review and we hope to welcome you back in the future.
10/10 Fremragende
Janese
3. mar. 2024
Janese
Overnattede 1 nat i marts 2024
Svar fra GM_Viana Hotel and Spa den 27. mar. 2024
Really appreciate the rating. We’d love to know what made your experience great!
6/10 Okay
Michael
Rejste med partner
2. mar. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Staff in the front very helpful. Room should have been clean. Jacuzzi dirty room smelled like cigarette lack of towels lint build up on the switches
Michael
Overnattede 1 nat i februar 2024
Svar fra GM_Viana Hotel and Spa den 8. mar. 2024
Hi Michael, thank you for taking the time to share your feedback with us. We're glad to hear that our front staff was able to assist you during your visit. However, we're disappointed to learn about the cleanliness issues you experienced in your room. Please accept our sincerest apologies for any inconvenience this may have caused. Your comments have been shared with our housekeeping team to address these issues and ensure that they are not repeated in the future. We strive to provide a comfortable and clean environment for all of our guests, and we appreciate you bringing this to our attention. If there is anything else you would like to share with us, please feel free to reach out. Thank you for choosing to stay with us.