Vialand Forlystelsespark

Vi havde et fantastisk ophold på Gleam Bomonti! Hotellet var virkelig rent, pænt og velholdt, og hele oplevelsen var over vores forventninger. Det, der især gjorde vores ophold ekstra godt, var personalet. Alle var utrolig søde, imødekommende og hjælpsomme, men en særlig tak skal gå til Şule og Ömer. De var simpelthen så venlige, professionelle og hjælpsomme under hele vores ophold og gjorde virkelig, at vi følte os velkomne og godt taget hånd om. Det er tydeligt, at hotellet går op i både service og gæsternes oplevelse. Vi følte os meget trygge og komfortable under hele vores ophold. Vi kommer helt sikkert tilbage næste gang, vi er i Istanbul! ❤️ Tusind tak til hele teamet på Gleam Bomonti og især Şule og Ömer!

Heating system was not working it was really cold in the room they could not fix it. They just say they call the technician but he never come i asked reception for give extra blanket they say room service will come with it i wait long after i call reception got same answer room service will come with it i wait 1 hour more nothing happen it took them 24 hours to give me extra blanket

AC wasn’t working the staff was not helpful Manager has one of the worst customer service they gave us fans to spend the night and won’t refund us the money we have pictures of fans in our room when AC wasn’t working I talked to expedia people and provided them pictures but they don’t care about the customers who pay money to book hotels and flights but at the end expedia is on the hotels side they’re policy is that no matter what customer says hotel managers are rite and the customers are wrong but overall this hotel is crap and don’t book your room at this hotel